Try Freshdesk, an innovative system that revolutionizes support management, providing more agile and organized service. With our free trial, you will have full access to all features for a limited period, with no commitment.
From basic to advanced, Freshdesk offers everything you need for exceptional support.
Recognized by Experts and Customers
Industry leaders and our own customers highlight Freshdesk for its unparalleled combination of integrated artificial intelligence, exceptional usability, scalability and excellent value for money.
Como parceiros Gold da Freshworks, oferecemos suporte personalizado e uma integração adaptada às necessidades específicas das empresas em Portugal. Com consultoria especializada e formação dedicada, garantimos uma implementação fluida e eficiente.
Escolha a Priceless Consulting para um atendimento ao cliente superior e um retorno máximo do seu investimento.
Maximize customer growth and loyalty with Freshdesk. Maintain total control over satisfaction indicators by implementing proactive processes such as personalized welcomes, contract renewals, and other strategies that strengthen the customer-company relationship, ensuring an exceptional experience.
With Freshdesk (Helpdesk), you will have everything you need to promptly deal with routine problems or effectively manage more complex matters, involving different teams and deadlines. Whether it's order management, process automation or real-time customer interaction, Helpdesk offers the tools and adaptability needed to respond to the ever-changing demands of modern customer service.
Chat offers customer support through popular messaging channels like WhatsApp, SMS, social media, etc. Freshdesk also allows you to easily deploy AI-powered bots across these channels, providing customers with convenient and efficient self-service.
Enhance telephone support efficiency with Freshdesk, an integrated and intuitive helpdesk platform. Provide exceptional service using a call center that simplifies and enhances call management. With advanced features and a user-friendly interface, Freshdesk delivers a unique experience, optimizing communication with customers and improving the quality of provided support.
Integrations
Freshdesk offers a wide range of integrations to optimize customer support, including communication via email, telephony (Aircall, RingCentral), chat (Freshchat), and social networks (Facebook, Twitter). It also integrates with CRMs like Freshsales and Salesforce, as well as collaboration platforms like Slack and Microsoft Teams, and productivity tools like Google Workspace.
Automations
Freshdesk offers robust automation tools and workflows, allowing you to configure rules that trigger automatic actions based on predefined events or times. This includes automatically assigning tickets to the appropriate team, prioritizing requests based on urgency, and sending automatic notifications and updates to customers and agents.
Generative AI
Discover potential issues and optimize support operations with proactive, AI-driven insights. Unleash the power of generative AI to constantly analyze interactions, monitor quality and reduce TCO
Omnichannel
Support for multiple channels, including email, phone, chat, social media and website, providing an omnichannel experience for customers.
When you choose Freshdesk, you are opting for a robust and scalable solution to completely transform the way your company provides customer support. With advanced automation features, intelligent ticket management and an intuitive interface, Freshdesk not only simplifies customer communication but also significantly improves the operational efficiency of your support team.
