2025 - Priceless Consulting

Pipedrive vs HubSpot: Which is the best CRM for teams?

26 Dec 25

Pipedrive vs HubSpot: the best CRM for sales teams

Choosing a CRM is a strategic decision for any company that wants to organize, track, and optimize the performance of its sales team. Among the best-known solutions on the market are, for example, Pipedrive CRM and HubSpot. Although both aim to structure opportunities and improve results, the approach…

04 Dec 25

What does ITSM mean: Concepts and Objectives

ITSM, or Information Technology Service Management, is a fundamental approach to ensuring that IT services are aligned with business needs and deliver ongoing value. In today’s environment, where businesses rely heavily on technology to run their operations, manage…

30 Nov 25

What Does Marketing Automation Mean?

The term Marketing Automation refers to the use of tools and software to automate repetitive tasks in marketing strategies, allowing for a more efficient and personalized approach. For a marketing manager looking to increase the number of leads generated each month and improve the productivity of the sales team, Marketing Automation is a great way to…

21 Nov 25

4 Good Practices for a Satisfaction Survey

Satisfaction surveys are essential tools for assessing the level of satisfaction of your users and continuously improving the experience you offer. Whether you work in retail, IT, services or other sectors, using an effective survey is essential to ensure that your actions are aligned with customer expectations.

14 Nov 25

The Future of Customer Support with AI: The Role of Zendesk

Customer service has evolved with the rise of digital technology, and artificial intelligence (AI) has become a strategic ally for companies seeking to enhance the customer experience. With solutions like Zendesk, it's possible to automate tasks, anticipate problems, and personalize interactions.

CRM, marketing automation, and artificial intelligence: the essential trio to transform your relationship with customers.

13 Nov 25

CRM systems, marketing automation, and AI: the essential trio.

In an increasingly competitive and digital environment, companies are constantly seeking new ways to optimize their customer relationships, improve their internal processes, and increase sales. Today we want to talk to you about three fundamental pillars in this digital transformation: CRM, marketing automation, and artificial intelligence.

20 Oct 25

Intelligent Automation in ITSM: The Role of SysAid Copilot in Reducing Repetitive Tasks

In recent years, IT teams have felt increasing pressure to deliver more with less. User expectations have risen, systems have become more complex, and incidents are multiplying at a difficult-to-keep-up rate. Amidst this scenario, intelligent automation of modules like SysAid Copilot emerges…

23 Sep 25

Tickets out of control? Strategies to streamline management with a ticketing system.

Imagine an IT team on a Monday. The day begins with dozens of tickets piling up, some urgent, others routine. The feeling? Complete chaos. Scrambled priorities, dissatisfied customers, and stressed employees. Unfortunately, this is the reality for many companies that haven't yet implemented an efficient ticket management system.

EasyVista: Much More Than a Ticketing Tool

19 Sep 25

The importance of a Ticketing Tool

In modern companies, every IT request is more than just a technical issue: it's a critical point for productivity, user satisfaction, and business continuity. An efficient ticketing tool not only records incidents; it organizes workflows, provides visibility into the IT team's work, and transforms each ticket…

16 Sep 25

When IT Fails: The Cost of an Inefficient Service Desk

Imagine the following scenario: an employee urgently needs access to a system to complete a strategic proposal. They open a request in the Service Desk. Hours pass, but nothing happens. The deadline expires, the customer gives up, and the company loses a valuable opportunity. This example may seem specific, but it isn't. From…

Year: 2025