Freshcaller
Freshcaller is a cloud-based contact center solution designed to simplify business communications. Intuitive and scalable, it allows you to quickly set up global call centers, manage calls with advanced routing, and integrate numbers from over 90 countries. It’s a powerful tool for teams looking to improve customer service and increase operational efficiency.
The Complete Cloud Contact Center Solution
- Cloud contact center.
- Intelligent call routing.
- Secure call recording.
- Detailed automatic transcriptions.
- Advanced Voice AI.
- Automatic voice bots.
- Remote team management.
- Reduction of waiting times.
- Call personalization.
- Integration with Freshdesk.
- Guaranteed call quality.
- Converting calls into tickets.
- Voice activated IVR.
- Detailed and customizable reports.
- Real-time monitoring.
- Scalability to grow with the business.
- Numbers available in 90+ countries.
Get personalized voice interactions through secure, high-quality calls.
Get personalized voice interactions through secure, high-quality calls.
Discover the Potential of Freshcaller with Priceless Consulting
Complete Cloud Calling Platform
Freshcaller is a cloud-based contact center platform designed to make customer service easier through phone calls. It offers a flexible and easy-to-use solution for businesses that want to manage calls efficiently and seamlessly. With Freshcaller, businesses can set up a complete phone system in minutes, without the need for expensive or complex physical infrastructure.
Smart Calling and Advanced Routing
One of Freshcaller’s key features is intelligent call routing. The advanced routing system ensures that calls are automatically routed to the most available or qualified agents based on predefined rules such as working hours, specialization, or workload. This minimizes wait times for customers and ensures that issues are resolved more efficiently. Additionally, the platform offers features such as customizable queues, on-hold messages, and the ability to set priorities, giving you complete control over how calls are handled.
Call Recording and Automatic Transcriptions
Freshcaller includes essential features for monitoring and improving customer service quality, such as call recording and automatic transcription. Recordings allow businesses to review customer interactions, providing valuable insights into areas for improvement for agents. Automatic transcriptions make calls even more accessible by allowing conversations to be read instead of listened to, making it easier to analyze and track interactions. These features are essential for ensuring compliance and improving ongoing training for customer service teams.
Automation with AI and Advanced IVR
Freshcaller also stands out for its integration with Artificial Intelligence (AI) to automate processes and reduce agent workload. The platform offers AI-enabled voice bots that can automatically answer repetitive or simple questions, such as account information or order status. The voice-enabled IVR (Interactive Voice Response) provides a personalized experience for the customer, allowing them to easily choose the desired service without the intervention of an agent. This not only improves the customer experience but also saves agents’ time, allowing them to focus on more complex issues.
Performance Management and Real-Time Feedback
One of Freshcaller’s most valuable features is the ability to track team performance in real-time through dynamic dashboards and detailed reports. With a complete view of call metrics such as wait times, duration, and customer satisfaction, managers can assess the effectiveness of their service and make informed decisions to improve service. Additionally, the platform allows team leaders to provide immediate feedback to agents, ensuring that the service provided is always aligned with customer expectations and needs. This contributes to a more efficient and customer-centric work environment.
Recommended by top experts
Revolutionize your Contact Center with Priceless Consulting and Freshcaller
As Freshworks Gold Partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
