Discover how companies of all sizes are reducing costs and increasing efficiency with Zendesk Suite – a secure, scalable, digital customer experience platform.
In this study carried out by Forrester, you will learn about:
- How Zendesk saves up to $21.7 million over three years through automation and contact deflection.
- Reduction of up to 15% in agent hiring, thanks to improved operational efficiency and automation of repetitive tasks.
- Rapid integration with existing systems, allowing savings of up to 20% in development time and resources.
- The direct impact on revenue: up to 10% increase in average conversion rate and a 23% growth in average order value with the support of bots and digital assistants.
The study shows a return on investment (ROI) of 286% over a three-year period, with payback in less than six months.
Implement a customer service solution that scales with your organization without compromising the quality of the experience you deliver. With Zendesk, streamline operations, reduce costs, and scale efficiently.
Fill out the form to access the full ebook and learn all the data from the study conducted by Forrester Consulting on behalf of Zendesk.
