Freshchat United Kingdom
Instant Chats
Deliver fast, personalized, and effective conversational experiences. Freshchat is the modern solution for businesses that want to engage with their customers on the channels they already use — WhatsApp, Instagram, website, app, and more.
Freshchat: Smarter conversations, happier customers
In a world where customers expect immediate responses, Freshchat Portugal stands out as a cloud messaging solution that centralizes, automates, and humanizes customer service. With multichannel support, AI-powered bots, and an intuitive interface, teams can maintain contextual, fast, and effective conversations—increasing satisfaction and reducing operational costs.
Contextual conversations, without barriers
With Freshchat, your agents don’t have to switch between tools. All interactions — from messaging apps to website widgets — are centralized in a single interface, with full history and visible context. The result is smoother, faster, and more personalized service.
Furthermore, the bots with Artificial Intelligence and Machine Learning allow you to automatically answer frequently asked questions, learn from each interaction, and route only the most complex cases to agents — optimizing time and improving the customer experience.
When to rethink your chat support strategy?
Freshchat is ideal if your business faces challenges such as:
- Unanswered or unfollowed messages
- Waste of time on repetitive tasks
- Difficulty maintaining consistency across channels
- Reactive service, without proactivity
- Lack of data to improve the experience
- Lack of automation or smart bots
Results that speak for themselves
Teams that adopt Freshchat can reduce response times, increase first-contact resolution rates, and create more human support and sales experiences — without sacrificing efficiency.
Conversations that flow across all channels
Whether you’re available via WhatsApp, Facebook Messenger, Instagram, webchat or app, Freshchat unifies everything and ensures a consistent experience, no matter the touchpoint.
Proactivity with intelligence
Don’t wait for a customer to have an issue. Send contextual messages based on site behavior, history, or events — and surprise them by anticipating it.
Complete vision, simplified management
Customizable dashboards, smart reporting, and real-time insight into your team's performance for fast, data-driven decisions.
Freshchat + AI
AI that frees your team. With Freddy AI bots, automate first contact, qualify leads, answer frequently asked questions, and scale support — without losing the human touch.
Features that make the difference
- Self-service
- Customized bots
- Machine Learning (ML)
- Omnichannel
- Chat, phone, email
- Whatsapp and Facebook
- Workflow automations
- Unified workspace
- Customer journey
- Mobile App
- Predictive Analysis
- Multi-language support
- E-commerce Integration
- Marketplace
- Marketing Automation
- Marketing Campaigns
- Response generator
- FAQ Generator
- Response templates
- Help Widget
- Dashboards and Reporting
Concrete results with Freshchat
Freshchat is more than just a messaging hub — it’s a productivity and innovation accelerator.
According to the global report Freshworks AI Workplace Report, Artificial Intelligence is freeing up teams’ time for strategic work.
98% of employees say they already recover useful time in their daily lives thanks to AI, and 73% trusts its IT teams to ensure that this technology delivers quality results.
Versatility for teams across all sectors
Technology
CISS tripled customer support operations with Freshchat.
FinAccel achieved 98% CSAT with Freshchat.
Kaafmeem streamlined operations with Freshchat.
Retail and E-commerce
Instantprint increased order value by 24% with Freshchat.
Poundit increased conversion rate by 50% with Freshchat.
BEL USA reduced operational costs using Freshchat.
Fantastic Services increased chat ROI by 100% with Freshchat.
Musafir increased website engagement by 40%.
Financial Services
Klarna delights 8 million customers with fast resolutions.
Mama Money improved resolution SLAs by 40% with Freshchat.
NuDebt grew revenue by 40% with Freshchat on WhatsApp.
Transformed the customer experience with a modern messaging service.
Mobility and Logistics
Zoomcar improved customer retention with conversational support.
MakeMyTrip tripled agent efficiency with Freshchat.
Delivery Hero supports a global fleet with Freshchat.
Shuttle Delivery resolves 95% of its queries with Freshchat.
Dunzo resolves 48% of queries with chatbots, reducing costs by 30%.
Other Sectors
Why Wadi Degla SC migrated from Intercom to Freshchat.
SuprDaily provides support via WhatsApp to 70,000 customers daily.
SENS Group scored 5/5 CSAT with Freshchat - WhatsApp.
KKday uses Freshchat to create memorable holiday experiences.
Why choose Priceless?
Working with Priceless Consulting means having a dedicated partner, with in-depth knowledge of the Freshchat platform in United Kingdom and fully focused on the success of your company.
Freshchat certified and specialized team
Close and continuous monitoring
Support in English, hassle-free
Experience in different sectors (retail, technology, financial services, e-commerce, etc.)
Integration adjusted to the reality of your company
Talk to a Priceless Freshchat expert
Talk to a Freshchat United Kingdom expert from Priceless and find the right solution for your business.
Freshworks is trusted by
over 73,000+ companies
FAQ
What is Freshchat and how does it support customer communication?
Freshchat is a modern, cloud-based messaging solution designed to help businesses communicate effectively and personally with their customers. It enables real-time interactions through chat, intelligent bots, and omnichannel integrations, improving customer experience and team productivity.
How does Freshchat improve the efficiency of support teams?
Freshchat centralizes conversations from different channels, such as websites, social media, and apps, into one place. It automates responses with bots and intelligently assigns messages, allowing teams to focus on more complex issues and reduce response times.
What are the benefits of Freshchat for managers?
Freshchat provides detailed reporting and customizable dashboards that help managers monitor metrics like response times, message volume, and customer satisfaction. These insights support strategic decisions and help improve operational efficiency.
Can Freshchat be customized to meet my business's specific needs?
Yes, Freshchat is highly flexible. You can set up conversation flows, create custom bots, and integrate the tool with other business systems, aligning seamlessly with your organization’s processes.
Is Freshchat suitable for small, medium and large businesses?
Yes, Freshchat is scalable and can be used by businesses of any size, with features and plans to suit different needs and budgets.
How does Freshchat ensure secure conversations and regulatory compliance?
Freshchat has strict security standards in place, including data encryption and access control. It complies with regulations such as GDPR, protecting the privacy and security of its customers’ information.
How does Freshchat facilitate customer service automation and what are the main benefits?
Freshchat lets you automate responses to frequently asked questions, redirect messages to the right agents, and set up smart bots to handle repetitive tasks. This reduces manual workload, improves customer experience, and increases operational efficiency.
Can Freshchat be integrated with other tools I use in my business?
Yes, Freshchat supports a wide range of native integrations with CRMs, e-commerce platforms, and collaboration tools. It also allows for custom integrations via API, ensuring centralized management of customer interactions.
What are Freshchat's monitoring and reporting mechanisms, and how can I customize dashboards to track my team's performance?
Freshchat offers advanced analytics and reporting tools that allow you to measure customer service effectiveness in real-time. You can customize dashboards to track specific metrics like response time, first contact resolution, and conversation volume, and adjust strategies based on accurate, up-to-date data.
Freshchat is the technology we recommend for teams focused on Artificial intelligence.
Discover all Freshworks solutions!
What Freshchat customers say
Recommended by top experts
Revolutionize your customer service with Priceless Consulting and Freshchat
As Freshworks Gold Partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
