Freshchat United Kingdom

Instant Chats

Deliver fast, personalized, and effective conversational experiences. Freshchat is the modern solution for businesses that want to engage with their customers on the channels they already use — WhatsApp, Instagram, website, app, and more.

Freshchat: Conversas mais inteligentes, clientes mais satisfeitos

Freshchat: Smarter conversations, happier customers

In a world where customers expect immediate responses, Freshchat Portugal stands out as a cloud messaging solution that centralizes, automates, and humanizes customer service. With multichannel support, AI-powered bots, and an intuitive interface, teams can maintain contextual, fast, and effective conversations—increasing satisfaction and reducing operational costs.

Freshchat: Conversas mais inteligentes, clientes mais satisfeitos
Freshchat - Conversas contextuais, sem barreiras

Contextual conversations, without barriers

With Freshchat, your agents don’t have to switch between tools. All interactions — from messaging apps to website widgets — are centralized in a single interface, with full history and visible context. The result is smoother, faster, and more personalized service.

Furthermore, the bots with Artificial Intelligence and Machine Learning allow you to automatically answer frequently asked questions, learn from each interaction, and route only the most complex cases to agents — optimizing time and improving the customer experience.

When to rethink your chat support strategy?

Freshchat is ideal if your business faces challenges such as:

  • Unanswered or unfollowed messages
  • Waste of time on repetitive tasks
  • Difficulty maintaining consistency across channels
  • Reactive service, without proactivity
  • Lack of data to improve the experience
  • Lack of automation or smart bots
Freshchat: Chatbots Potenciados por IA

Results that speak for themselves

Teams that adopt Freshchat can reduce response times, increase first-contact resolution rates, and create more human support and sales experiences — without sacrificing efficiency.

Conversations that flow across all channels

Whether you’re available via WhatsApp, Facebook Messenger, Instagram, webchat or app, Freshchat unifies everything and ensures a consistent experience, no matter the touchpoint.

Proactivity with intelligence

Don’t wait for a customer to have an issue. Send contextual messages based on site behavior, history, or events — and surprise them by anticipating it.

Complete vision, simplified management

Customizable dashboards, smart reporting, and real-time insight into your team's performance for fast, data-driven decisions.

Freshchat + AI

AI that frees your team. With Freddy AI bots, automate first contact, qualify leads, answer frequently asked questions, and scale support — without losing the human touch.

Features that make the difference

  • Unified workspace
  • Customer journey
  • Mobile App
  • Predictive Analysis
  • Multi-language support
  • E-commerce Integration
  • Marketplace

Concrete results with Freshchat

Freshchat is more than just a messaging hub — it’s a productivity and innovation accelerator.

According to the global report Freshworks AI Workplace Report, Artificial Intelligence is freeing up teams’ time for strategic work.
98% of employees say they already recover useful time in their daily lives thanks to AI, and 73% trusts its IT teams to ensure that this technology delivers quality results.

Versatility for teams across all sectors

Technology

CISS
CISS tripled customer support operations with Freshchat.
FinAccel
FinAccel achieved 98% CSAT with Freshchat.
Kaafmeem
Kaafmeem streamlined operations with Freshchat.

Retail and E-commerce

Instantprint
Instantprint increased order value by 24% with Freshchat.
Poundit
Poundit increased conversion rate by 50% with Freshchat.
BEL USA
BEL USA reduced operational costs using Freshchat.
Fantastic Services
Fantastic Services increased chat ROI by 100% with Freshchat.
Musafir
Musafir increased website engagement by 40%.

Financial Services

Klarna
Klarna delights 8 million customers with fast resolutions.
Mama Money
Mama Money improved resolution SLAs by 40% with Freshchat.
NuDebt
NuDebt grew revenue by 40% with Freshchat on WhatsApp.
Leading Financial Institution (USA)
Transformed the customer experience with a modern messaging service.

Mobility and Logistics

Zoomcar
Zoomcar improved customer retention with conversational support.
MakeMyTrip
MakeMyTrip tripled agent efficiency with Freshchat.
Delivery Hero
Delivery Hero supports a global fleet with Freshchat.
Shuttle Delivery
Shuttle Delivery resolves 95% of its queries with Freshchat.
Dunzo
Dunzo resolves 48% of queries with chatbots, reducing costs by 30%.

Other Sectors

Wadi Degla SC
Why Wadi Degla SC migrated from Intercom to Freshchat.
SuprDaily
SuprDaily provides support via WhatsApp to 70,000 customers daily.
SENS Group
SENS Group scored 5/5 CSAT with Freshchat - WhatsApp.
KKday
KKday uses Freshchat to create memorable holiday experiences.

Why choose Priceless?

Working with Priceless Consulting means having a dedicated partner, with in-depth knowledge of the Freshchat platform in United Kingdom and fully focused on the success of your company.

Badge Freshworks

Freshchat certified and specialized team

Close and continuous monitoring

Support in English, hassle-free

Experience in different sectors (retail, technology, financial services, e-commerce, etc.)

Integration adjusted to the reality of your company

Talk to a Priceless Freshchat expert

Talk to a Freshchat United Kingdom expert from Priceless and find the right solution for your business.

Freshworks is trusted by
over 73,000+ companies

FAQ

Freshchat is a modern, cloud-based messaging solution designed to help businesses communicate effectively and personally with their customers. It enables real-time interactions through chat, intelligent bots, and omnichannel integrations, improving customer experience and team productivity.

Freshchat centralizes conversations from different channels, such as websites, social media, and apps, into one place. It automates responses with bots and intelligently assigns messages, allowing teams to focus on more complex issues and reduce response times.

Freshchat provides detailed reporting and customizable dashboards that help managers monitor metrics like response times, message volume, and customer satisfaction. These insights support strategic decisions and help improve operational efficiency.

Yes, Freshchat is highly flexible. You can set up conversation flows, create custom bots, and integrate the tool with other business systems, aligning seamlessly with your organization’s processes.

Yes, Freshchat is scalable and can be used by businesses of any size, with features and plans to suit different needs and budgets.

Freshchat has strict security standards in place, including data encryption and access control. It complies with regulations such as GDPR, protecting the privacy and security of its customers’ information.

Freshchat lets you automate responses to frequently asked questions, redirect messages to the right agents, and set up smart bots to handle repetitive tasks. This reduces manual workload, improves customer experience, and increases operational efficiency.

Yes, Freshchat supports a wide range of native integrations with CRMs, e-commerce platforms, and collaboration tools. It also allows for custom integrations via API, ensuring centralized management of customer interactions.

Freshchat offers advanced analytics and reporting tools that allow you to measure customer service effectiveness in real-time. You can customize dashboards to track specific metrics like response time, first contact resolution, and conversation volume, and adjust strategies based on accurate, up-to-date data.

Freshchat is the technology we recommend for teams focused on Artificial intelligence. 
Discover all Freshworks solutions!

What Freshchat customers say

I'm responsible for our chat platform and channel service strategy. The reason we moved to Freshworks was because of the APIs, so we can be our own chat client. I've really enjoyed the collaboration.
Eric Bompas Product Manager
Along with efficient team management, Freshchat has helped us develop stronger relationships with our customers and made the transition from an offline retail store to an online D2C brand much easier.
Mauli Teli Co-Founder

Recommended by top experts

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Revolutionize your customer service with Priceless Consulting and Freshchat

Badge Freshworks

As Freshworks Gold Partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.

Choose Priceless Consulting for efficient service management and seamless integration.