Priceless Marketing, author at Priceless Consulting

Dashboards in Freshservice Portugal: How to Create Custom Reports for Decision Making

31 Jul 25

Dashboards in Freshservice: how to create customized reports for decision making.

Freshservice dashboards solve the challenges faced by those who lead IT teams. Making quick and well-informed decisions is essential in a field as demanding as IT. However, many managers still face difficulties due to a lack of visibility into team performance, ticket volume, compliance…

17 Jul 25

How to boost team productivity with Freshdesk

Have you ever felt like your team is always racing against the clock? If you're a manager, you know what it's like to have a support team constantly "putting out fires." Customer requests arrive constantly and through different channels—and it feels like, for…

Strategies to optimize workflow in IT support

04 Jul 25

Strategies for optimizing work with IT solutions

The Importance of Efficient Workflow in IT Support In an increasingly technology-dependent business environment, optimizing IT work has become essential to ensure productivity, user satisfaction and operational continuity. Overworked IT teams, disorganized requests and slow response times are just some of the…

03 Jul 25

The future of customer service: agile and effective solutions

The new era of customer experience The future of customer service has already begun, and it is being shaped by increasingly agile, effective solutions focused on the real needs of users. In an increasingly competitive scenario, companies that invest in innovation and technology to improve…

02 Jul 25

Helpdesk automation with GLPI: reduce costs and improve efficiency

In an increasingly digital world, efficiency in meeting user needs has become a priority for any IT department. Helpdesk automation emerges as a smart solution to address the growing challenges of request management, with tools such as GLPI standing out. This article explores…

17 Jun 25

Smart solutions for customer service management

The new era of customer service management We live in an era where customer experience is one of the most important factors in a company’s success. Customer service management has gone from being just a support function to becoming an essential strategy…

Best practices for implementing GLPI in your support team

03 Jun 25

Best practices for GLPI implementation in your support team

Implementing an effective IT service management system can radically transform the way your support team operates. Among the most popular open source solutions on the market is GLPI (Gestionnaire Libre de Parc Informatique). In this article, we will guide you through the best practices for implementing…

02 Jun 25

How a ticketing tool can improve incident management

In any modern organization, ensuring service continuity and resolving problems quickly is essential. Whether in a small business or a large company, improving incident management has become a priority for the smooth functioning of operations—especially in the IT area. But how to guarantee quick responses…

Customer Service Automation Software How Automation Is Redefining Customer Support

29 May 25

Customer service automation: how automation is redefining support

The way companies manage their customer support has changed radically in recent years. Accelerated digitalization and increasing consumer demand have driven a true revolution: customer support automation. In this article, we explore how automation software is transforming customer service,…

27 May 25

Workforce management: how to optimize resources and increase efficiency in companies

Efficiency is a priority for any company that wants to remain competitive. In an increasingly digital and results-oriented scenario, intelligent workforce management is one of the fundamental pillars for maximizing productivity, reducing operating costs and ensuring a good employee experience. This is where…

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