Blog – Insights from the Priceless Consulting World

04 Dec 25

What does ITSM mean: Concepts and Objectives

ITSM, or Information Technology Service Management, is a fundamental approach to ensuring that IT services are aligned with business needs and deliver ongoing value. In today’s environment, where businesses rely heavily on technology to run their operations, manage…

14 Nov 25

The Future of Customer Support with AI: The Role of Zendesk

Customer service has evolved with the rise of digital technology, and artificial intelligence (AI) has become a strategic ally for companies seeking to enhance the customer experience. With solutions like Zendesk, it's possible to automate tasks, anticipate problems, and personalize interactions.

13 Nov 25

CRM, marketing automation, and artificial intelligence: the essential trio to transform your relationship with customers.

In an increasingly competitive and digital environment, companies are constantly seeking new ways to optimize their customer relationships, improve their internal processes, and increase sales. Today we want to talk to you about three fundamental pillars in this digital transformation: CRM, marketing automation, and artificial intelligence.

20 Oct 25

Intelligent Automation in ITSM: The Role of SysAid Copilot in Reducing Repetitive Tasks

In recent years, IT teams have felt increasing pressure to deliver more with less. User expectations have risen, systems have become more complex, and incidents are multiplying at a difficult-to-keep-up rate. Amidst this scenario, intelligent automation of modules like SysAid Copilot emerges…

23 Sep 25

Tickets out of control? Strategies to streamline management with a ticketing system.

Imagine an IT team on a Monday. The day begins with dozens of tickets piling up, some urgent, others routine. The feeling? Complete chaos. Scrambled priorities, dissatisfied customers, and stressed employees. Unfortunately, this is the reality for many companies that haven't yet implemented an efficient ticket management system.

EasyVista: Much More Than a Ticketing Tool

19 Sep 25

The importance of a Ticketing Tool

In modern companies, every IT request is more than just a technical issue: it's a critical point for productivity, user satisfaction, and business continuity. An efficient ticketing tool not only records incidents; it organizes workflows, provides visibility into the IT team's work, and transforms each ticket…

16 Sep 25

When IT Fails: The Cost of an Inefficient Service Desk

Imagine the following scenario: an employee urgently needs access to a system to complete a strategic proposal. They open a request in the Service Desk. Hours pass, but nothing happens. The deadline expires, the customer gives up, and the company loses a valuable opportunity. This example may seem specific, but it isn't. From…

20 Aug 25

Integrating Freshdesk Portugal with internal systems: boost operational efficiency and user satisfaction

In an increasingly dynamic business environment, integration between different systems has become essential to ensure smooth, seamless processes. Whether in support, operations, or team management, connecting platforms can transform the way we work and how users perceive the service provided.…

Measuring the ROI of Marketing Campaigns with Clickup Portugal — Essential KPIs and Dashboards

12 Aug 25

Measuring the ROI of marketing campaigns with ClickUp: Essential KPIs and dashboards

In the fast-paced world of digital marketing, every investment needs to justify its value. Beyond creating creative campaigns, it's essential to know exactly what return they generate for the business. Without clear metrics, it's impossible to understand whether the strategy is working or whether it needs…

How predictive automation in Freshdesk software can revolutionize team management in Portugal

06 Aug 25

How predictive automation in Freshdesk can revolutionize team management.

It's time to anticipate, not just react. Technical support or helpdesk team managers in Portugal face constant challenges today: forecasting ticket volume, resource planning, and balancing productivity and user satisfaction. What if there were a smart, data-driven way to anticipate peaks…

Insights from Priceless Consulting World
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