Blog – Insights from the Priceless Consulting World

14 Nov 25

The Future of Customer Support with AI: The Role of Zendesk

Customer service has evolved with the rise of digital technology, and artificial intelligence (AI) has become a strategic ally for companies seeking to enhance the customer experience. With solutions like Zendesk, it's possible to automate tasks, anticipate problems, and personalize interactions.

13 Nov 25

CRM, marketing automation, and artificial intelligence: the essential trio to transform your relationship with customers.

In an increasingly competitive and digital environment, companies are constantly seeking new ways to optimize their customer relationships, improve their internal processes, and increase sales. Today we want to talk to you about three fundamental pillars in this digital transformation: CRM, marketing automation, and artificial intelligence.

20 Oct 25

Intelligent Automation in ITSM: The Role of SysAid Copilot in Reducing Repetitive Tasks

In recent years, IT teams have felt increasing pressure to deliver more with less. User expectations have risen, systems have become more complex, and incidents are multiplying at an unavoidable rate. Amidst this scenario, intelligent automation has emerged not only as a trend, but…

20 Oct 25

SysAid ITSM: What it is, what it is for and how it works

In a world where IT teams are constantly pressured to do more with less, operational efficiency is no longer a luxury—it's a necessity. Long ticket queues, lack of visibility into incidents, and the absence of automated processes compromise the user experience…

23 Sep 25

Tickets out of control? Strategies to streamline management

Imagine an IT team on a Monday. The day begins with dozens of tickets piling up, some urgent, others routine. The feeling? Complete chaos. Scrambled priorities, dissatisfied customers, and stressed employees. Unfortunately, this is the reality for many companies that haven't yet implemented an efficient ticket management system.

23 Sep 25

Simplified ticket management with OTRS software

Imagine the scenario: an IT or customer support team spends their days chasing tickets, emails, and calls. Requests come in from all sides, piling up without clear priority, and in the end, no one knows for sure what's been resolved and what's still pending.

19 Sep 25

EasyVista: Much More Than a Ticketing Tool

In modern companies, every IT request is more than just a technical issue: it's a critical point for productivity, user satisfaction, and business continuity. An efficient ticketing tool not only records incidents; it organizes workflows, provides visibility into the IT team's work, and transforms each ticket…

16 Sep 25

When IT Fails: The Cost of an Inefficient Service Desk

Imagine the following scenario: an employee urgently needs access to a system to complete a strategic proposal. They open a request in the Service Desk. Hours pass, but nothing happens. The deadline expires, the customer gives up, and the company loses a valuable opportunity. This example may seem specific, but it isn't. From…

20 Aug 25

Integrating Freshdesk Portugal with internal systems: boost operational efficiency and user satisfaction

In an increasingly dynamic business environment, integration between different systems has become essential to ensure smooth, seamless processes. Whether in support, operations, or team management, connecting platforms can transform the way we work and how users perceive the service provided.…

14 Aug 25

Real-time queue management in retail: how to reduce queue abandonment and increase average ticket (with FootfallCam data)

The Impact of Queues on Experience and Sales Arriving at the checkout and seeing an endless line is one of the biggest sales killers in retail. When wait times skyrocket, customers abandon their jobs, NPS drops, and teams go into reactive mode: rushing to open new counters, reassigning people without…

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