Blog – Insights from the Priceless Consulting World

12 Sep 24

Benefits of using Heatmaps in Store Management

In the competitive retail industry, operations and store managers constantly need innovative tools to improve performance and customer experience. With digital transformation and increased competition, understanding how customers interact with physical spaces is essential. Heatmaps in store management…

11 Sep 24

Importance of the Return Rate Metric in Customer Loyalty

The customer loyalty return rate metric is a crucial metric for the success of any retail business. This metric measures the proportion of customers who return to a store after their initial visit, providing a clear insight into customer behavior and the effectiveness of…

10 Sep 24

Benefits of Customer Support via Chat, Whatsapp and Social Media

Today, IT managers face constant challenges to ensure that customer support is efficient, fast and meets user expectations. With the proliferation of digital channels, such as Chat, Whatsapp and Social Networks, a unique opportunity arises to enhance the…

09 Sep 24

How to Increase Employee Satisfaction with an Internal Helpdesk

Efficient management of an internal helpdesk is essential to keep employees motivated and ensure the continuity of IT operations. When teams face challenges such as manual processes and a lack of automation, employee satisfaction can be severely affected. This article will explore strategies to optimize the…

06 Sep 24

Importance of SLAs in Customer Support

Service Level Agreements (SLAs) are essential to ensure that customers’ needs are met efficiently and within established timeframes. In a customer support environment, SLAs play a crucial role in increasing user satisfaction, improving…

05 Sep 24

Importance of Asset Management in ITSM

Importance of Asset Management in ITSM Asset management in ITSM (IT Service Management) is one of the fundamental pillars to ensure operational efficiency and control over an organization’s technological resources. For IT managers dealing with manual processes, a large volume of…

04 Sep 24

Guide to Implementing Artificial Intelligence in Your Company

Artificial Intelligence (AI) has become an essential component for companies that want to remain competitive and innovative in today’s markets. Implementing Artificial Intelligence in your organization may seem like a complex task, but with proper planning and choosing the right tools, it is possible to integrate this technology into…

03 Sep 24

Advantages of Using Gamification in Customer Support

Gamification in customer support has emerged as an innovative solution to improve customer satisfaction and support agent motivation. This article explores how gamification can transform customer support by providing a more engaging and effective approach to solving problems and meeting customer needs.

02 Sep 24

Benefits of implementing Artificial Intelligence in my company

Artificial Intelligence (AI) is transforming businesses across a range of sectors. By integrating AI into their processes, organisations can achieve operational optimisation, improve customer experience and gain a significant competitive advantage. Below, we explore the key benefits of implementing AI in your business. Increased productivity,…

30 Aug 24

Benefits of Implementing AI in Marketing

In a constantly evolving business environment, the integration of Artificial Intelligence (AI) into marketing is not just a trend, but a necessity for companies looking to differentiate themselves and maximize their results. For marketing managers who want to increase the number of leads generated each month, optimize the productivity of their…

Insights from Priceless Consulting World
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