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How to have Agile Project Management

Nowadays, agile project management has established itself as an essential methodology for teams seeking adaptability, efficiency and continuous delivery of value to customers. Based on values such as collaboration, adaptation to change, and progressive delivery, this approach has revolutionized the way projects are planned, executed and…
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After-Sales as a Pillar of Success

After-Sales as a Pillar of Success

Introduction: Acquiring customers is just the beginning; customer retention is the true secret to success. In a competitive market where there's a lot of competition and consumer attention is fleeting, after-sales service is a fundamental pillar for companies seeking to thrive. After-sales service goes beyond the simple sale;
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Turning Satisfied Customers Into Brand Promoters

Transforming Satisfied Customers into Brand Advocates

Introduction: What truly sets a successful brand apart from the competition? The answer may lie in transforming customers into brand advocates. Passionate advocates are not just satisfied customers; they are fervent supporters. These customers not only return to make purchases again, but they also recommend the products and/or services to friends, family, and colleagues. Turning customers into passionate advocates doesn't happen by chance; it requires a continuous commitment to excellence in service and value delivery.
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