Blog – Insights from the Priceless Consulting World

16 Sep 25

When IT Fails: The Cost of an Inefficient Service Desk

Imagine the following scenario: an employee urgently needs access to a system to complete a strategic proposal. They open a request in the Service Desk. Hours pass, but nothing happens. The deadline expires, the customer gives up, and the company loses a valuable opportunity. This example may seem specific, but it isn't. From…

Measuring the ROI of Marketing Campaigns with Clickup Portugal — Essential KPIs and Dashboards

12 Aug 25

Measuring the ROI of marketing campaigns with ClickUp: Essential KPIs and dashboards

In the fast-paced world of digital marketing, every investment needs to justify its value. Beyond creating creative campaigns, it's essential to know exactly what return they generate for the business. Without clear metrics, it's impossible to understand whether the strategy is working or whether it needs…

How predictive automation in Freshdesk software can revolutionize team management in Portugal

06 Aug 25

How predictive automation in Freshdesk can revolutionize team management

Helpdesk or technical support team managers in Portugal face constant challenges today: forecasting ticket volume, resource planning, and balancing productivity and user satisfaction. What if there were a smart, data-driven way to anticipate ticket peaks and allocate the team accordingly…?

Dashboards in Freshservice Portugal: How to Create Custom Reports for Decision Making

31 Jul 25

Dashboards in Freshservice: how to create customized reports for decision making

Making quick and well-informed decisions is essential in a demanding field like IT. However, many managers still face difficulties due to a lack of visibility into team performance, ticket volume, SLA compliance, or asset status. All of this can be…

Strategies to optimize workflow in IT support

04 Jul 25

Strategies for optimizing work with IT solutions

The Importance of Efficient Workflow in IT Support In an increasingly technology-dependent business environment, optimizing IT work has become essential to ensure productivity, user satisfaction and operational continuity. Overworked IT teams, disorganized requests and slow response times are just some of the…

The future of customer service: agile and effective solutions

03 Jul 25

The future of customer service: agile solutions

The new era of customer experience The future of customer service has already begun, and it is being shaped by increasingly agile, effective solutions focused on the real needs of users. In an increasingly competitive scenario, companies that invest in innovation and technology to improve…

02 Jul 25

Helpdesk automation with GLPI: reduce costs and improve efficiency

In an increasingly digital world, efficiency in meeting user needs has become a priority for any IT department. Helpdesk automation emerges as a smart solution to address the growing challenges of request management, with tools such as GLPI standing out. This article explores…

Best practices for implementing GLPI in your support team

03 Jun 25

Best practices for GLPI implementation in your support team

Implementing an effective IT service management system can radically transform the way your support team operates. Among the most popular open source solutions on the market is GLPI (Gestionnaire Libre de Parc Informatique). In this article, we will guide you through the best practices for implementing…

02 Jun 25

How a ticketing tool can improve incident management

In any modern organization, ensuring service continuity and resolving problems quickly is essential. Whether in a small business or a large company, improving incident management has become a priority for the smooth functioning of operations—especially in the IT area. But how to guarantee quick responses…

Customer Service Automation Software How Automation Is Redefining Customer Support

29 May 25

Customer service automation: how automation is redefining support

The way companies manage their customer support has changed radically in recent years. Accelerated digitalization and increasing consumer demand have driven a true revolution: customer support automation. In this article, we explore how automation software is transforming customer service,…