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How predictive automation in Freshdesk software can revolutionize team management in Portugal.

06 Aug 25

How predictive automation in Freshdesk can revolutionize team management.

Helpdesk or technical support team managers in Portugal face constant challenges today: forecasting ticket volume, resource planning, and balancing productivity and user satisfaction. What if there were a smart, data-driven way to anticipate ticket peaks and allocate the team accordingly…?

Dashboards in Freshservice Portugal: how to create customized reports for decision making.

31 July 25

Dashboards in Freshservice: how to create customized reports for decision making.

Making quick and well-informed decisions is essential in a demanding field like IT. However, many managers still face difficulties due to a lack of visibility into team performance, ticket volume, SLA compliance, or asset status. All of this can be…

Strategies for optimizing workflow in IT support.

04 July 25

Strategies for optimizing work with IT solutions

The Importance of an Efficient Workflow in IT Solutions In an increasingly technology-dependent business environment, optimizing IT workflows has become essential to ensure productivity, user satisfaction, and operational continuity. Overburdened IT teams, disorganized requests, and slow response times are just a few examples…

The future of customer service: agile and effective solutions.

03 July 25

The future of customer service: agile solutions

The new era of customer service: The future of customer service has already begun, and it is being shaped by increasingly agile, effective solutions focused on the real needs of users. In an increasingly competitive landscape, companies that invest in innovation and technology to improve…

02 July 25

Helpdesk automation with GLPI: reduce costs and improve efficiency.

In an increasingly digital world, efficiency in meeting user needs has become a priority for any IT department. Helpdesk automation emerges as a smart solution to address the growing challenges of request management, with tools like the GLPI helpdesk being particularly noteworthy. This article…

Best practices for implementing GLPI in your support team.

03 June 25

Best practices for installing GLPI in your support team.

Installing an effective IT service management system can radically transform how your support team operates. Among the most popular open-source solutions on the market, GLPI (Gestionnaire Libre de Parc Informatique) stands out. In this article, we will guide you through best practices for…

How a Ticketing Tool Can Improve Incident Management

02 June 25

How can a ticketing tool improve incident management?

In any modern organization, ensuring service continuity and resolving problems quickly is essential. Whether in a small business or a large company, improving incident management has become a priority for the smooth functioning of operations—especially in the IT area. But how to guarantee quick responses…

Customer Service Automation Software: How Automation Is Redefining Customer Support

29 May 25

Customer service automation: how automation is redefining support

The way companies manage their customer support has changed radically in recent years. Accelerated digitalization and increasing consumer demands have driven a true revolution: the automation of customer support. In this article, we explore how automation software is transforming customer service…

27 May 25

Workforce management: how to optimize resources and increase efficiency in companies

Efficiency is a priority for any company that wants to remain competitive. In an increasingly digital and results-oriented environment, intelligent workforce management is one of the fundamental pillars for maximizing productivity, reducing operating costs, and ensuring a good employee experience. This is where…

Complete Smartsheet Guide: Best practices for beginner users

23 May 25

Smartsheet for Beginners: The Complete Guide

If you're starting to use Smartsheet and are looking for a simple and effective way to organize your projects, you've come to the right place. In this complete guide for beginners, you'll discover everything you need to get the most out of this powerful collaborative work management tool. The…