Blog – Insights from the Priceless Consulting World

From onboarding to retention: the role of managers supported by HR technology

22 Apr 25

From onboarding to talent retention: the role of HR software

Talent retention is one of the biggest challenges faced by organizations today. In a highly competitive market, where the shortage of qualified talent is intensifying, companies need effective strategies to attract, integrate and, above all, retain the best professionals. Onboarding and talent management…

Why CRM is Essential for Improving Customer Management

17 Apr 25

Why CRM is essential to improve customer management

Customer relationships are the heart of any company. And in an increasingly competitive market, having tools that enhance this connection can make all the difference. In this context, CRM customer management emerges as an indispensable strategic solution. But why is this system so important?

17 Apr 25

What is a cloud call center and how does GoContact simplify its implementation?

Nowadays, companies from all sectors are looking for flexible, scalable and effective solutions to improve the customer experience. Among these solutions, the cloud call center stands out as one of the most innovative and efficient options. But what is a cloud call center in practice? And…

15 Apr 25

Customer Service Challenges and How to Overcome Them with Technology

Today, customer service is much more than just a support channel. It is one of the most strategic points of contact between a brand and its customers — and often what defines whether a relationship grows stronger or ends. Despite this, many companies continue to…

11 Apr 25

How Voicebots Are Transforming Customer Service

Voicebot technology has been gaining popularity in recent years, significantly transforming the way businesses interact with their customers. Automated voice communication is not just an emerging trend, but a smart solution that is improving customer service efficiency and…

07 Apr 25

IT Asset Management: How to Avoid Failures and Improve Performance

IT asset management is crucial to organizational success In an increasingly digital world, IT asset management has become a key part of ensuring the smooth running and competitiveness of organizations. Equipment, software, licenses, networks and systems are valuable assets that, when well managed, can…

The Evolution of Customer Support: Technology for Efficiency

04 Apr 25

The Evolution of Customer Support: Technology and Efficiency

The way a brand interacts with its customers can determine its reputation, loyalty and growth. The evolution of customer support is closely linked to technology and efficiency, two factors that have revolutionized the consumer experience in recent decades. In an increasingly digital and…

Automation in Customer Service: How GoContact Revolutionizes the Customer Experience

02 Apr 25

Automated customer service with GoContact

In today’s world where customers demand fast, personalized responses, customer service automation has become essential for businesses looking to deliver an efficient, frictionless experience. GoContact, a leader in cloud-based contact center solutions, is transforming the way businesses interact with their customers.

28 Mar 25

How to automate customer support with helpdesk software

In an increasingly digital world, efficient customer service has become crucial to the success of any business. For companies looking to maintain quality service while increasing productivity, customer support automation is the ideal solution. A well-implemented helpdesk software can…

28 Mar 25

Performance management: how to maximize your employees’ potential

Performance management is one of the fundamental pillars for the success of any organization. When well structured, it allows you to optimize processes, increase team motivation and drive results. But how can you ensure that your employees are reaching their full potential? In this article, we explore the best practices for…

Insights from Priceless Consulting World
Toward Digital Transformation!