Arquivo de Gestão Serviço IT (ITSM) - Page 3 of 3

30 Jan 25

Freshworks Partner: The Advantages of Working with Certified Partners

In an increasingly digital world, companies need effective technological solutions to improve customer experience and optimize their internal processes. Freshworks, owner of services such as Freshdesk and Freshservice, is a global leader in customer service and business automation software, and its Certified Partners…

12 Dec 24

How to Automate User Support Processes with ITSM

Nowadays, digital transformation has changed the way companies manage their IT services. Implementing ITSM (IT Service Management) solutions has been crucial for companies seeking not only to improve operational efficiency but also to deliver a superior experience…

25 Nov 24

What is a CMDB and how does Freshservice simplify its implementation?

The increasing complexity of IT operations is leading companies to seek more efficient solutions for managing their technological resources. One such solution is the CMDB (Configuration Management Database), which stands out as an essential tool for centralizing information and optimizing IT management processes. In this…

20 Nov 24

Freshservice vs. Other Service Desks: What Sets It Apart in the Market?

In the digital age, service desks are the heart of internal and external support for organizations, enabling efficient management of IT needs. But, amidst so many options, how can you stand out? Freshservice emerges as a solution that goes beyond the basics, offering benefits that transform the experience of…

08 Nov 24

Como Implementar um Catálogo de Serviços no Freshservice e Melhorar a Experiência do Utilizador

O catálogo de serviços de IT é uma peça fundamental para garantir que os colaboradores e clientes tenham acesso rápido e fácil aos serviços de IT de que necessitam. O Freshservice é uma ferramenta completa que facilita a criação e gestão do catálogo, centralizando informações e oferecendo uma interface intuitiva.…

28 Aug 24

Benefits of Implementing AI in IT Support

A Inteligência Artificial (IA) está a revolucionar o suporte IT interno, trazendo uma série de vantagens que optimizam o desempenho das equipas e melhoram a experiência dos utilizadores. A implementação de IA no suporte IT oferece soluções inteligentes, capazes de automatizar processos, reduzir custos e fornecer insights mais precisos. Vamos…