AI + ITSM: A Guide to Making IT Work Smarter, Faster and More Efficient
IT leaders today face growing challenges in IT Service Management (ITSM), from the complexity of technology environments to rising user expectations and the pressure for rapid resolution. Generative AI is transforming this landscape, offering advanced analytics to prevent problems, automation for repetitive tasks and adaptive learning for continuous improvement.
How Generative AI Transforms ITSM
Initially focused on basic automation, AI in ITSM has evolved into advanced functions such as predictive analytics, proactive problem solving, and workflow automation. Solutions like Freshworks’ Freddy AI have enabled significant reductions in Mean Time to Resolution (ART), improving efficiency and user experience.
The Future is Now
Generative AI is expected to account for 30% of the global AI market, worth around $60 billion by 2025. With these tools, IT leaders can turn challenges into opportunities, building smarter, more adaptive operations.
Discover how AI can reinvent IT Service Management in your company.
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