The right solution for efficient IT management
In an increasingly digital world, efficiency in IT management has become fundamental to the success of any organization. The increasing complexity of computer systems, the increase in user needs and the urgency in problem-solving require robust, intuitive and scalable tools. Among the options available on the market, GLPI stands out as a complete, open-source solution for IT management.
In this article, we show why GLPI is the right choice to improve your technical support processes, asset inventory, incident management and much more.
What is GLPI?
THE GLPI is an open source application of IT management which allows you to centralize and automate various tasks related to the technical department. Developed to make life easier for systems managers, GLPI includes:
- Logging and tracking support tickets
- Hardware and software inventory
- Asset Management (Assets)
- Control of contracts and suppliers
- Change planning
- Integration with monitoring tools
All this in a modern, responsive and easy-to-use interface.
Common problems in IT management
Before we explore the benefits of GLPI, it’s worth reflecting on the challenges that many IT teams face on a daily basis:
- Lack of visibility on technological assets and resources
- Disorganized support requests and poorly prioritized
- Lost intervention history or decentralized
- Difficulty generating reports for decision making
- Excessive time spent performing repetitive tasks
These problems compromise not only operational efficiency, but also user satisfaction and information security.
How GLPI solves these problems
GLPI acts as a true control center for IT management, allowing you to automate, organize and track all technical tasks and assets.
1. Centralization and automation of processes
With GLPI, you can create automated workflows to:
- Automatic ticket opening and assignment
- Email notifications
- Order scheduling by priority
- Routing to the right teams
2. Complete and updated inventory
Integration with tools allows you to automatically identify all of the organization's assets:
- Computers, printers, surveillance cameras
- Software and licenses
- Network equipment
3. Faster and more effective support
GLPI allows detailed monitoring of each request, with a record of all interactions, attachments and solutions applied. This ensures:
- Greater control over resolution deadlines
- Complete history of interventions
- Users more motivated by efficient response
4. Real-time reporting and KPIs
The platform provides customized dashboards with performance indicators (KPIs), allowing detailed analysis of:
- Ticket volume by type and priority
- Average resolution time
- User satisfaction level
Benefits of adopting GLPI
Adopting GLPI can bring several benefits to companies, such as:
- Reduction of operational costs with greater control and efficiency
- Improved quality of technical support
- Increased information security
- Decisions based on real data and automatic reports
- Scalability to grow with your business
GLPI Use Cases
GLPI is used by organizations of different sizes and sectors:
- Retail companies, which manage hundreds of devices in stores across the country
- Educational institutions, with computer rooms and complex networks
- Municipalities and public entities, which require strict control over equipment and contracts
Why choose GLPI over other tools?
Although there are several market solutions for the IT management, GLPI is distinguished by:
- To be free and open source, with an active community
- To have full features for companies of any size
- Own extensive documentation and support through certified partners
- To be highly configurable, adapting to the reality of each organization
How to get started with GLPI
Adopting GLPI is simpler than it seems. Just:
- Free download from the official website
- Follow the installation guide (or hire a partner for implementation)
- Configure the modules according to your needs
- Train the team to get the most out of the platform
Conclusion: GLPI is synonymous with control and efficiency
If you are looking for a robust, flexible and effective solution for IT management, the GLPI is, without a doubt, one of the best options on the market. With comprehensive features, constant updates and a committed community, GLPI allows you to transform your technical department into a strategic asset.
Choose Priceless Consulting for a Customized GLPI Implementation
When choosing to hire the GLPI With Priceless Consulting, you are choosing a local partner who deeply understands the specific needs and challenges of businesses in Portugal, Brazil, Spain, the UK and England. As Gold Partners, our team of experts offers personalized support and expert advice, ensuring that your GLPI implementation is tailored to the specific needs of your business.
With Priceless Consulting, you benefit from ongoing monitoring, dedicated training and local technical support, ensuring a smooth and efficient platform integration. In addition, we are here to maximize the return on your investment in GLPI, providing tailored solutions and an unparalleled customer experience.
