ㅤ Visor.ai is an artificial intelligence platform designed to transform how businesses interact with their customers. With the ability to create and implement virtual assistants (chatbots) without coding, Visor.AI puts the power of automation within reach of businesses, providing fast, personalized, and consistent responses.
How does the Visor.ai Hybrid Service Module work?
The Hybrid Support module combines the best of automation and human support, creating a support experience that is both efficient and personalized. Here are the key elements that make this module a powerful solution:
Intelligent Chatbots
Visor.AI chatbots use advanced technologies such as machine learning, deep learning, and natural language processing to understand and respond to a wide range of commands. They can automate up to 80% of common requests, allowing human staff to focus on more complex cases.
Smooth Transition to Human Assistants
When chatbots encounter questions that can’t yet be answered automatically, conversations are immediately escalated to human agents. This integration ensures a seamless experience for customers.
Personalization and Quick Responses
With Quick Replies, agents can efficiently answer frequently asked questions, reducing customer wait times. Additionally, conversations can be classified and redirected to the appropriate experts within the team.
Benefits of the Visor.ai Hybrid Service Module
- Conversation Automation Dramatically reduce team workload by automating routine interactions. Chatbots handle frequently asked questions while human agents focus on complex cases.
- Improved Customer Satisfaction Provide fast, consistent service available 24/7. Increase customer satisfaction without the need to expand your team.
- Cost Optimization Automation and efficiency result in significant savings from day one.
- Metrics Analysis Track how customers interact with your business and use this data to improve the products and services you offer.
- Total Autonomy The support team can manage all module details without relying on IT, thanks to Visor.AI's intuitive interface.
Advanced Features of the Visor.ai Hybrid Service Module
- Omnichannel Integration: Connect with customers where they are, whether on their website, WhatsApp, Facebook Messenger, email or app.
- Recognition of Intentions and Entities: Understand the context of requests to provide more interactive and accurate responses.
- Voice Support: Include voice commands with speech-to-text conversion and automatic responses read aloud.
- Security and Compliance: Ensure data protection with GDPR compliance and the option to implement a virtual private cloud (VPC).
- Detailed Analysis and Reporting: Monitor interactions, identify trends, and make informed decisions to improve customer service.
- Distribution between Departments: Route requests to the right departments based on automatic classifications and specific assistant skills.
Success Stories
Companies across various sectors are already benefiting from Visor.AI's hybrid customer service module. From retail to financial institutions, the impact has been remarkable: reduced costs, increased customer satisfaction, and operational efficiency.
For example, a large supermarket chain managed to automate more than 75% of frequent queries in just three months.
Are You Ready to Revolutionize Customer Service?
Visor.AI offers a complete solution to take customer service to the next level. From conversation automation to detailed analytics, the hybrid service module is an indispensable tool for companies looking to combine efficiency and personalization.
Try it today and discover how Visor.AI can transform your relationship with your customers. Talk to us.
