Visor.AI is an AI platform designed to transform the way businesses interact with their customers. With the ability to build and deploy virtual assistants (chatbots) without the need for coding, Visor.AI puts the power of automation at businesses’ fingertips, delivering fast, personalized, and consistent responses.
How does the Hybrid Service Module work?
The Hybrid Support module combines the best of automation and human support, creating a support experience that is both efficient and personalized. Here are the key elements that make this module a powerful solution:
1. Intelligent Chatbots
Visor.AI chatbots use advanced technologies such as machine learning, deep learning, and natural language processing to understand and respond to a wide range of commands. They can automate up to 80% of common requests, allowing human staff to focus on more complex cases.
2. Smooth Transition to Human Assistants
When chatbots encounter questions that can’t yet be answered automatically, conversations are immediately escalated to human agents. This integration ensures a seamless experience for customers.
3. Personalization and Quick Responses
With Quick Replies, agents can efficiently answer frequently asked questions, reducing customer wait times. Additionally, conversations can be classified and redirected to the appropriate experts within the team.
Benefits of the Hybrid Service Module
- Conversation Automation Dramatically reduce team workload by automating routine interactions. Chatbots handle frequently asked questions while human agents focus on complex cases.
- Improved Customer Satisfaction Provide fast, consistent service available 24/7. Increase customer satisfaction without the need to expand your team.
- Cost Optimization Automation and efficiency result in significant savings from day one.
- Metrics Analysis Track how customers interact with your business and use this data to improve the products and services you offer.
- Total Autonomy The support team can manage all module details without relying on IT, thanks to Visor.AI's intuitive interface.
Advanced Features
- Omnichannel Integration: Connect with customers where they are, whether on their website, WhatsApp, Facebook Messenger, email or app.
- Recognition of Intentions and Entities: Understand the context of requests to provide more interactive and accurate responses.
- Voice Support: Include voice commands with speech-to-text conversion and automatic responses read aloud.
- Security and Compliance: Ensure data protection with GDPR compliance and the option to implement a virtual private cloud (VPC).
- Detailed Analysis and Reporting: Monitor interactions, identify trends, and make informed decisions to improve customer service.
- Distribution between Departments: Route requests to the right departments based on automatic classifications and specific assistant skills.
Success Stories
Companies across a range of sectors are already benefiting from Visor.AI’s hybrid service module. From retail to financial institutions, the impact has been remarkable: cost reduction, increased customer satisfaction and operational efficiency. For example, a large supermarket chain managed to automate over 75% of frequently asked queries in just three months.
Are You Ready to Revolutionize Customer Service?
Visor.AI offers a complete solution to take customer service to the next level. From conversation automation to detailed analytics, the hybrid service module is an indispensable tool for companies looking to combine efficiency and personalization.
Try it today and discover how Visor.AI can transform your customer relationships
AI Display: Choose Priceless Consulting for a Custom Implementation
When you choose Priceless Consulting to implement Visor AI, you are choosing a local partner who understands the needs of businesses in Portugal, Spain, the UK and Brazil. We offer personalized support and expert advice, tailoring Visor AI to the specific needs of your business.
With Priceless Consulting, you have access to ongoing coaching, dedicated training and local technical support, ensuring efficient platform integration. We maximize the return on your Visor AI investment by providing tailored solutions and a superior experience.
