CloudTalk Call Center
CloudTalk Call Center is the next-generation cloud telephony solution that transforms how businesses communicate. Leave legacy systems behind and enter an era of intelligent, integrated, and efficiency-focused communications.
A new approach to your Customer Service and Sales with CloudTalk Call Center
CloudTalk redefines voice operation by moving away from the limitations of traditional telephone systems. This approach focuses on agility and data intelligence, enabling sales and support teams to anticipate customer needs through dynamic call flows and immediate context via CRM.
By eliminating wait times with automated callbacks and ensuring a local presence in over 160 countries, your operation gains the scalability needed to compete globally, transforming each call into a strategic business and customer satisfaction opportunity.
Companies that choose CloudTalk Call Center accelerate the digital transformation of their services with an intuitive and highly optimized platform.
Real benefits. Visible results.
Implementing CloudTalk Call Center, combined with Priceless Consulting's strategic consulting, translates into immediate gains in efficiency and profitability for your operation. By automating repetitive processes and integrating voice with your digital ecosystem, we can drastically reduce average call handling time and eliminate manual administrative work.
Cloud-Native Infrastructure and Multi-Tenant Architecture
CloudTalk is based on an API-first and cloud-native architecture, guaranteeing low latency and immediate global scalability. With native support for multi-tenant operations, it allows centralized management of multiple accounts or branches in a single environment, ensuring full data compliance and seamless technical integration with any high-performance technology stack.
Simplified voice operations for high-performance teams with CloudTalk Call Center
CloudTalk ensures a frictionless global communications infrastructure: automated, data-driven, and accelerated by AI.
Smart Dialing & Automation
Eliminate manual dialing and maximize talk time with Power Dialers and intelligent predictive workflows.
AI Voice Intelligence
Transform audio into data with automatic transcriptions and real-time sentiment analysis to optimize service quality.
Two-way CRM Integration
Automatic synchronization of logs and customer data (Freshsales, Pipedrive) ensuring full context in every interaction.
CeTe Voice Agent AI
CeTe is CloudTalk's intelligent voice agent, which processes natural language to resolve requests, qualify leads, and route calls with human precision. It operates 24/7, ensuring no contact is missed and freeing up your agents for other tasks.
Versatility for teams across all sectors
Health
RedSalud unified employee experience (EX) across all its subsidiaries and increased agent satisfaction with the support of Freshworks.
Retail
Freshservice delivers on the promise of productivity and organization in Cardeal's operations.
Professional Services
M&C Saatchi saw a 300% increase in self-service with Freshservice.
Freshservice boosted Cordant Group's customer satisfaction rating to 96%.
Qualfon modernized its ITSM with Freshservice and achieved 97% employee satisfaction.
Education
Freshservice fosters a culture of efficiency at Judson University.
Texas A&M manages over 150,000 orders with Freshservice, increasing efficiency and control across operations.
Features that make the difference
- Call Flow Designer (IVR)
- Power Dialer and Smart Dialer
- Automatic Callback
- Automatic Routing
- International Numbers (160+ countries)
- Transcriptions and Notes by AI
- Monitoring and Coaching (Whispering)
- Dashboards and Real-Time Analytics
- Integrations with CRM and Helpdesk
- Call and SMS Recording
- Mobile and Desktop Apps
- Customizable Wallboards
- Sentiment Analysis (IA)
- Workflow Automation
- Bidirectional Data Synchronization
- Location Identification
- Conference and Assisted Transfer
- GDPR & PCI Compliance
Speak with CloudTalk experts
Priceless Consulting is a CloudTalk Partner. Contact us to discover the right solution for your business.
CloudTalk is trusted by
more than 2000 companies
FAQ
Is integrating CloudTalk with my current CRM complex?
No. We offer native one-click integrations for the leading CRMs (Salesforce, HubSpot, Pipedrive CRM). Contacts, call history, and notes are synchronized in real time, without the need for additional code development.
Is it possible to migrate my current phone numbers to CloudTalk?
Yes. We support number portability in almost all countries. The process is managed by our technical team to ensure there is no interruption to your customer service during the transition.
How does the licensing model work for growing teams?
The system is fully scalable. You can add or remove licenses instantly according to the seasonality of your business, paying only for active users and maintaining complete control over operational costs.
What kind of support and consulting does Priceless offer for CloudTalk Call Center implementation?
Priceless Consulting doesn't just deliver the software. We design your call flows, set up CRM automations, and train your team to ensure you get the maximum ROI from the platform from day one.
How is voice quality guaranteed on international calls?
CloudTalk utilizes a global network of low-latency data centers and direct peering with local operators. This eliminates jitter and latency, ensuring crystal-clear communications even in geographically distant markets.
Can CeTe (AI) replace a human agent?
CeTe was designed to act as an intelligent first line of defense. It doesn't replace an employee, but it autonomously resolves transactional requests and qualifies leads, freeing up your human agents to handle more complex tasks.
Revolutionize the management of your services with Priceless Consulting and CloudTalk
As CloudTalk partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK & Ireland and Italy. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
