Freshservice ITSM
Streamline your internal operations with Freshservice ITSM, a modern platform that uses artificial intelligence to automate tasks and support both your IT team and business departments.
A new approach to internal support with Freshservice
Freshservice is Freshservice's advanced ITSM solution. Freshworks, Created for teams that want to go beyond traditional support. With AI-powered automation, intelligent request management, and a seamless user experience, the platform helps departments like IT, HR, and Finance respond faster, in a more structured and strategic way—directly impacting employee productivity and satisfaction.
Real benefits. Visible results.
Less manual tasks. More impact.
Free your teams from repetitive tasks, improve response times and gain control over workflows with an intuitive system that is ready to grow with your company.
- Everything in one place: orders, tickets and assets
- Automate, scale and simplify processes
- Metrics and insights
- Native integrations with the tools you already use
- Technology ready to grow
ITSM with integrated ITIL and full support for MSPs
Transform service management with an ITIL-based platform that automates workflows, ensures SLAs, and increases efficiency. Freshservice is also ideal for MSPs, allowing you to manage multiple clients with siloed environments, custom catalogs, and complete control — all in a single, simple, and scalable solution.
Accelerate the digital transformation of your internal service with an intuitive, scalable and future-ready platform.
Streamlined operations for teams that deliver results.
Freshservice ITSM creates an environment where internal work happens frictionlessly – automated, data-driven, and powered by AI.
Full control with just a few clicks
Centralized management of tickets, assets and orders, with instant visibility and complete history of interactions.
Intelligent automation that solves the problem for you
Automatic responses, intelligent routing, and rule-based notifications are all done by AI, without human effort.
Choices supported by real information
Interactive dashboards, real-time SLAs, alerts and forecasts that help anticipate bottlenecks and improve performance.
Freddy AI
Freddy AI is always on the go: answering questions, finding solutions, helping collaborators in Slack and Teams, and learning from every interaction. Real AI working for real people.
Versatility for teams across all sectors
Health
RedSalud unified employee experience (EX) across all its subsidiaries and increased agent satisfaction with the support of Freshworks.
Retail
Freshservice delivers on the promise of productivity and organization in Cardeal's operations.
Professional Services
M&C Saatchi saw a 300% increase in self-service with Freshservice.
Cordant Group's customer satisfaction index rose to 96%.
Qualfon modernized its ITSM and achieved 97% employee satisfaction.
Education
Freshservice fosters a culture of efficiency at Judson University.
Texas A&M manages over 150,000 orders, increasing efficiency and control of operations.
Freshservice features that make all the difference.
- Service Catalog
- Asset Management (CMDB)
- Management Problems and Changes
- Project Management
- Software License Management
- Contract Management
- Dashboards and Reporting
- Alert Management
- Mobile App
- AI-powered Virtual Agent
- SaaS License Management
- ITOM, ITAM, Business Teams
Talk to a Freshworks expert
Priceless Consulting is a Freshservice specialist in United Kingdom. Contact us to find the right solution for your business.
Freshworks is trusted by
over 73,000+ companies
FAQ
How does Freshservice improve the efficiency of IT teams?
Freshservice automates manual tasks, streamlines incident resolution, and centralizes IT operations, allowing teams to focus on strategic needs and reduce downtime.
What are the benefits of Freshservice for IT managers?
Freshservice provides customizable dashboards and detailed reports, allowing managers to monitor metrics such as SLA compliance, ticket volume, and team performance. This supports data-driven decisions and improves operational efficiency.
Can Freshservice be customized to meet my specific business needs?
Yes, Freshservice is highly customizable. You can adjust workflows, form fields, and reports to align with your organization’s processes, and integrate with tools already in use in your IT environment.
Is Freshservice suitable for small, medium and large businesses?
Yes, Freshservice is scalable and affordable for businesses of all sizes.
How does Freshservice ensure data security and regulatory compliance?
Freshservice adopts strict security standards, including data encryption, access control, and compliance with regulations such as GDPR. This ensures that your organization’s sensitive data is protected.
How can Freshservice integrate with my existing IT environment and which systems are compatible for this integration?
Freshservice offers a wide range of native integrations with system monitoring tools, collaboration platforms, CRMs, and project management solutions. It also supports custom integrations via API, allowing you to integrate with specific third-party tools that you already use in your IT environment, ensuring centralized management and seamless operations.
How can I streamline change management in Freshservice and ensure compliance with ITIL requirements?
Freshservice offers robust change management functionality, enabling you to plan, approve and implement changes in a controlled manner. Through a structured process and automated workflows, you can ensure that all changes are properly documented and audited, minimizing risk and aligning with ITIL best practices such as change approval and defining maintenance windows.
Freshservice ITSM is the technology we recommend for teams focused on Service Management.. Discover all Freshworks solutions!
What Freshservice customers say
Recommended by top experts
Revolutionize the management of your services with Priceless Consulting and Freshservice!
As Freshworks Gold Partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK & Ireland and Italy. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
