Freshdesk Archive - Priceless Consulting

14 Jan 26

How to reduce response times with Freshdesk

Response time is one of the most critical indicators of customer support quality. Slow responses generate frustration, increase ticket volume, and affect service perception. Freshdesk Helpdesk offers several features that help teams reduce response times without compromising…

Marketing automation has become one of the most effective solutions for companies looking to optimize their processes.

04 Jan 26

Top 5 marketing automation software in 2026

Marketing automation has become one of the most effective solutions for companies seeking to optimize their processes, improve customer experience, and, of course, increase their conversion rates. This process involves the use of marketing automation technologies and software, which allow for the automatic execution…

Top 5 Customer Helpdesk Software in 2025

03 Jan 26

Top 5 Helpdesk Software for Customers in 2026

Introduction: What is a Customer Helpdesk and Why is it Important In an increasingly digital and competitive world, offering efficient and responsive support is essential for any company that wants to retain customers and maintain a good reputation. A customer helpdesk software is a tool that helps…

How predictive automation in Freshdesk software can revolutionize team management in Portugal

06 Aug 25

How predictive automation in Freshdesk can revolutionize team management.

Helpdesk or technical support team managers in Portugal face constant challenges today: forecasting ticket volume, resource planning, and balancing productivity and user satisfaction. What if there were a smart, data-driven way to anticipate ticket peaks and allocate the team accordingly…?

28 Mar 25

How to automate customer support with helpdesk software

In an increasingly digital world, efficient customer service has become crucial to the success of any business. For companies looking to maintain quality service while increasing productivity, customer support automation is the ideal solution. A well-implemented helpdesk software can…

The advantages of a Customer Service Suite in customer service management

27 Feb 25

The advantages of Customer Service Suite in customer service management

In the digital age, customer experience has become one of the most critical factors for the success of companies. Consumers increasingly demand fast, effective and personalized responses. In this context, implementing a Customer Service Suite has proven to be essential for companies.

06 Feb 25

Top 5 Contact Center Software in 2025

In the dynamic business world of 2025, contact centers have evolved to become fundamental pillars for companies dealing with customer support. With the evolution of communication technologies, cloud-based contact center software, artificial intelligence (AI), and automation are transforming…

30 Jan 25

Freshworks Partner: The Benefits of Working with Certified Partners

In an increasingly digital world, companies need effective technological solutions to improve customer experience and optimize their internal processes. Freshworks, owner of services such as Freshdesk and Freshservice, is a global leader in customer service and business automation software, and its Certified Partners…

Freshcaller or other Software: Complete guide to choosing the best Call Center system

07 Jan 25

Freshcaller or Other Software? Complete Guide to Choosing the Best Call Center Software

Choosing the ideal Call Center system for your company is a critical decision that directly impacts the quality of customer service, team efficiency and overall consumer satisfaction. In a competitive market, having a solution that integrates the various communication channels and facilitates…

13 Dec 24

Freshdesk and CRM Integration: Effective Customer Management

In an increasingly competitive market, companies need tools that help them manage customer relationships efficiently and in an integrated manner. The combination of Freshdesk and a CRM is a powerful solution that allows you to centralize information, improve the customer experience and increase…

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