Freshdesk Archive - Page 2 of 2 - Priceless Consulting

13 Dec 24

Freshdesk and CRM Integration: Effective Customer Management

In an increasingly competitive market, companies need tools that help them manage customer relationships efficiently and in an integrated manner. The combination of Freshdesk and a CRM is a powerful solution that allows you to centralize information, improve the customer experience and increase…

24 Sep 24

What is Helpdesk? Fundamentals and Tools

In today’s business environment, providing excellent customer service is essential to ensuring user satisfaction and loyalty. An efficient Helpdesk system allows for centralized management of support requests, automates processes, and facilitates communication between teams and customers. In this article, we’ll explore what a Helpdesk is…

06 Sep 24

Importance of SLAs in Customer Support

Service Level Agreements (SLAs) are essential to ensure that customers’ needs are met efficiently and within established timeframes. In a customer support environment, SLAs play a crucial role in increasing user satisfaction, improving…

04 Sep 24

Guide to Implementing Artificial Intelligence in Your Company

Artificial Intelligence (AI) has become an essential component for companies that want to remain competitive and innovative in today’s markets. Implementing Artificial Intelligence in your organization may seem like a complex task, but with proper planning and choosing the right tools, it is possible to integrate this technology into…