Arquivo de service desk - Priceless Consulting

23 Sep 25

Simplified ticket management with OTRS software

Imagine the scenario: an IT or customer support team spends their days chasing tickets, emails, and calls. Requests come in from all sides, piling up without clear priority, and in the end, no one knows for sure what's been resolved and what's still pending.

16 Sep 25

When IT Fails: The Cost of an Inefficient Service Desk

Imagine the following scenario: an employee urgently needs access to a system to complete a strategic proposal. They open a request in the Service Desk. Hours pass, but nothing happens. The deadline expires, the customer gives up, and the company loses a valuable opportunity. This example may seem specific, but it isn't. From…

17 Jul 25

How to boost team productivity with Freshdesk Portugal

Have you ever felt like your team is always racing against the clock? If you're a manager, you know what it's like to have a support team constantly "putting out fires." Customer requests arrive constantly and through different channels—and it feels like, for…

04 Jul 25

GLPI Portugal: advantages of implementing service desk software with a local partner

Efficient IT management is now a key factor in the success of organizations. In Portugal, GLPI has been gaining prominence as a complete and flexible service desk solution. Discover in this article how working with a local partner can maximize the implementation of GLPI. Why consider…

22 May 25

Simplifying IT order and request management

Efficiency in IT is essential for the smooth running of any organization. From small businesses to large corporations, effective management of IT requests and orders can mean the difference between productivity and chaos. In this article, we’ll explore how to streamline this process with a focus on…

The advantages of a Customer Service Suite in customer service management

27 Feb 25

The advantages of Customer Service Suite in customer service management

In the digital age, customer experience has become one of the most critical factors for the success of companies. Consumers increasingly demand fast, effective and personalized responses. In this context, implementing a Customer Service Suite has proven to be essential for companies.

21 Feb 25

The Role of Self-Service in ITSM: How to Reduce Support Calls and Increase Efficiency

In the contemporary corporate environment, efficient IT service management (ITSM) is essential to ensure that operations run smoothly and that user expectations are met effectively. One of the solutions that has been gaining prominence in companies is self-service, a practice that does not require…

05 Feb 25

Top 5 CRM Software in 2025

Customer relationship management (CRM) has become a key component for companies looking to improve customer experience, streamline sales processes and drive business growth. In simple terms, a CRM is software that centralizes all customer interactions, organizing information…

04 Feb 25

Top 5 Customer Helpdesk Software in 2025

Introduction: What is a Customer Helpdesk and Why is it Important In an increasingly digital and competitive world, offering efficient and responsive support is essential for any company that wants to retain customers and maintain a good reputation. A customer helpdesk software is a tool that helps…

26 Nov 24

Support Automation with Freshdesk: Tips and Tricks to Improve Efficiency

In today’s fast-paced world where user experience is crucial, businesses need customer support solutions that not only resolve issues quickly but also deliver efficient and satisfying service. For customer support managers, a platform that combines efficiency with ease…

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