Desk365 UK & Ireland
Priceless Consulting is a Desk365 specialist. We offer IT, customer support, HR, operations, and facilities teams a helpdesk platform with native AI that's fully integrated with Microsoft Teams and the Microsoft 365 ecosystem.
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AI-powered helpdesk solution built for the Microsoft ecosystem
Desk365 is a cloud-based, omnichannel support platform that transforms how businesses manage support requests, automate workflows, and deliver exceptional customer experiences — with deep, native integration with Microsoft Teams.
More than just tickets
A modern helpdesk system designed for all teams — IT, customer support, HR, and facilities — with channels like Teams, email, and a support portal all in one place.
Measurable results
Companies using Desk365 report significant increases in productivity, a reduction in the volume of repetitive tickets, and consistent improvements in user satisfaction.
Native to Microsoft 365
Deep integration with Teams, Outlook, Azure Entra ID, Power Automate, Power BI, and Microsoft 365 Copilot, making the most of existing Microsoft investments.
Scalable and flexible
Adaptable to business growth, with customizable fields and forms, advanced automations, configurable SLAs, and integrations with Jira, Asana, Azure DevOps, and more.
AI Integration
Desk365's artificial intelligence enables teams to resolve support requests faster and more autonomously, with features such as AI Agents trainable with your organization's knowledge base, AI Copilot for draft responses and automatic ticket summaries, and instant translation in over 30 languages. These capabilities transform every support interaction into actionable business data, allowing you to deflect repetitive level 1 tickets, continuously improve service quality, and free up human agents for cases that truly require attention and expert judgment.
Desk365 Solutions
The right tools for every support challenge
Desk365 covers all aspects of modern support on a single platform.
Desk365 Helpdesk
Omnichannel ticket management
Centralized system for managing support requests via Teams, email, web portal, and mobile application. Includes configurable SLAs, automatic Round Robin assignment, customizable fields and forms, and advanced reporting.
Desk365 AI Agent
Support automation
Trainable AI agents with knowledge of your organization, ready to autonomously respond to repetitive requests across any channel — freeing up human teams for higher-value tasks.
Desk365 AI Copilot
Your agents' assistant
AI Copilot works in the background to support human agents: it generates contextually relevant draft responses, produces summaries of lengthy tickets, creates knowledge base articles from resolved conversations, and automatically corrects the grammar of each response.
sectors of activity
We adapt Desk365 to the demands of your industry
Retail
Health
Education
Recruitment
Tourism and Hospitality
Financial Services
Media and Entertainment
SaaS and Technology
Industry
Insurance
PRICELESS SERVICES + Desk365
End-to-end support for your operations
We combine our consulting expertise with Desk365's leading helpdesk technology to transform your organization's support.
Consulting and Workflow Design
We designed the support strategy, ticket routing flows, and SLA rules to ensure that each request quickly reaches the right specialist — within Teams or through other channels.
Implementation and Technical Setup
We configured the entire Desk365 infrastructure, from creating groups and departments to integrating with Microsoft Teams, Azure Entra ID, and Power Automate, ensuring rapid and frictionless adoption.
Integration with the Microsoft 365 Ecosystem
We connect Desk365 to your Microsoft tools — Teams, Outlook, Power BI, Azure DevOps, and Copilot — and to external platforms like Jira, Asana, or Salesforce, so that the team has complete context in every interaction.
AI and Performance Analytics
We implemented and configured Desk365 AI Agents and AI Copilot, including training with your organization's knowledge base, defining ticket deflection flows, and setting up performance dashboards in Power BI.
Speak with Desk365 experts
Priceless Consulting is a Desk365 partner. Contact us to discover the right solution for your business.
Desk365 is trusted by over 7,000 companies in more than 60 countries.
FAQ
How long does the implementation process take?
A standard setup with basic Teams integration can be operational in a few days. More complex projects, with multiple departments, advanced automations, and integrations with tools like Jira or Azure DevOps, may take between 1 and 3 weeks.
Does Desk365 integrate with my organization's Microsoft Teams?
Yes, natively and deeply. Desk365 was designed specifically for the Microsoft ecosystem: agents manage tickets without leaving Teams, end users submit and track requests directly in Teams, and the platform supports Azure Entra ID SSO, Power Automate, Power BI, and Microsoft 365 Copilot.
Are AI features included in all plans?
Desk365 offers AI capabilities across multiple plans. AI Copilot (response drafts, summaries, KB generation) is available on the Plus plan. The Premium plan, launching in March 2026, includes advanced AI Agents with autonomous ticket deflection, HIPAA capabilities, IT asset management, and expanded ITSM capabilities.
What team size is Desk365 suitable for?
The platform is highly scalable and designed for teams of all sizes — from small teams of 3 to 5 agents looking to professionalize their support, to large organizations with hundreds of users and multiple departments operating simultaneously.
Do you have post-implementation support?
Sure. Priceless Consulting offers ongoing support, with technical assistance, training, consulting, and quick answers to your questions — ensuring maximum return on investment from day one.
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What Desk365 customers are saying
Revolutionize your services with Priceless Consulting and Desk365!
As Desk365 partners, we offer customized implementation and support for companies worldwide. Benefit from our specialized consulting, training, and ongoing support to maximize your return on investment.
Choose Priceless Consulting for efficient service management and seamless integration.
