OTRS United Kingdom

At Priceless Consulting, we specialize in OTRS implementation in United Kingdom. We help companies streamline operations, automate workflows, and improve communication between teams and clients with a flexible, secure, and fully customizable solution.

 

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Simplify operations and empower IT teams

OTRS allows you to centralize all your team's interactions in a single space, facilitating quick problem resolution and clear tracking of each request, regardless of the channel used. This tool was designed to give teams autonomy and control, promoting collaboration and user satisfaction.

Integrated Platform

Manage all requests and communications in a simplified manner, avoiding loss of information and redundancies.

Full Customization

Configure flows and processes adapted to your needs, ensuring the system works at the same pace as your business.

Proactive monitoring

Track the progress of each task with detailed reports and alerts, so nothing slips through the cracks.

Rapid Implementation

No-code configuration for a quick and hassle-free start.

AI that Powers Your Support

OTRS's artificial intelligence automates tasks and anticipates problems, ensuring fast and effective responses for a superior user experience.

OTRs products

Everything you need for your IT service

From request entry to final resolution, OTRS offers a set of tools for comprehensive and effective management, helping your team be more productive.

Agile and efficient management of IT services OTRS ITSM

OTRS ITSM

Agile and efficient management of IT services

Centralize requests, incidents, and changes in a clear, easy-to-use platform that supports IT teams, ensuring faster responses, better process control, and greater organization.
→ Optimize your workflows, increase operational efficiency, and provide more transparent, agile, and effective support for all users.

sectors of activity

Industries that trust OTRS to transform their service management

Retail

Health

Education

Government

Tourism and Hospitality

Financial Services

Media and Entertainment

Software and Technology

Industry

Internet and Devices

PRICELESS SERVICES + OTRS

End-to-end support for your operations

THE Priceless Consulting presents a complete approach to getting the most out of the OTRS platform in your company.

Team building

We offer practical training for all members of your team, focusing on best practices for efficient and productive use of the platform.

Custom implementation

We adapt OTRS solutions to your business needs for fast and effective implementation.

Ongoing technical support

We provide ongoing technical support after implementation. We resolve issues, update processes and optimize operations.

Specialized Consulting

We help your company get the most out of OTRS solutions. Continuously optimize your operations with a focus on improving the customer experience.

Why choose Priceless?

Working with Priceless Consulting means having a dedicated partner with in-depth knowledge of the OTRS platform in United Kingdom, a team of certified OTRS experts who are fully focused on your company's success.

Priceless Seal - Best SMEs in Portugal

Specialized and certified OTRS team

Close and continuous monitoring

Support in English, hassle-free

Experience in different sectors (retail, technology, financial services, e-commerce, etc.)

Integration adjusted to the reality of your company

Talk to OTRS experts

Priceless Consulting is an OTRS Partner in United Kingdom. Contact us to find the right solution for your business.

Brands that trust OTRS

FAQ

Yes, Priceless Consulting is an official OTRS partner in Portugal, offering implementation, training, and dedicated technical support.

 

OTRS centralizes the management of requests, incidents, and changes, automates workflows, and improves internal communication, increasing the efficiency of IT teams.

 

Yes, OTRS has flexible integrations to adapt to various enterprise systems, facilitating data and process synchronization.

 

The cost varies depending on your organization's needs, number of users, and selected features. Contact us for a personalized quote.

 

Yes, it is possible to migrate data from previous systems to ensure continuity and centralization of information.

 

Yes, we offer ongoing technical support and training programs to ensure you get the most out of the platform.

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Useful Resources and Content

What OTRS customers say

The main factors for choosing OTRS were the integrated ticket and configuration management solutions, the ability to have multiple users, the ease of configuration and administration, and the system's flexibility.
Georges Amirza, Service Manager at SES Techcom Services
A key reason for choosing OTRS was its speed—in more ways than one: …when it comes to internal requirements, the time between an idea and its implementation is extremely short. In many cases, it's just one day! That's amazing.
Andreas Szameit, EMEA Service Delivery Manager at Mitel
Creating service requests from the user side is simple through the inbox. Updates can also be made via email or through OTRS's modern and intuitive dashboard. Additionally, you can configure custom queues, automatic replies, customer groups, ticket statuses, and more.
Users on Capterra

Revolutionize your services with Priceless Consulting and OTRS!

As an OTRS partner, we offer customized implementation and support. Dedicated for companies in Portugal, Brazil, Spain, the United Kingdom and England. Benefit from specialized consultancy, dedicated training and continuous monitoring to maximize the return on your investment.

Choose Priceless Consulting for efficient service management and seamless integration.