Zendesk UK & Ireland
Priceless Consulting is a Zendesk Helpdesk Partner in the UK & Ireland. We implement, customize, and support teams that value excellent customer service with the help of Artificial Intelligence.
Explore Zendesk
The platform that transforms support, helpdesk and sales
Zendesk is a comprehensive business solutions platform that enhances the experience for both customers and internal teams, with a focus on centralization, automation, and omnichannel communication. Recognized worldwide, it is used by thousands of companies to transform the way they interact with customers, leads and employees.
Much more than support
Cloud technology designed to improve customer relationships, from initial contact to after-sales service.
Visible results
Companies using this software report reductions in response times, increased customer satisfaction, and efficiency gains of up to 25% in operations.
Global presence
Over 100,000 companies worldwide use Zendesk, including brands like Uber, Airbnb, and Shopify.
Scalable and flexible
Adapt to your company's growth, with customization options, easy integrations and automation tailored to your needs.
AI Integration
Zendesk incorporates Artificial Intelligence to transform the customer experience and optimize support operations. Working alongside human employees, these AI capabilities enable the resolution of complex issues such as task automation, bot personalization, reduced average response time, and improved customer satisfaction – at all levels and in real time.
Zendesk Products
Why Zendesk is the right choice
It helps companies improve customer support, organize internal orders, and increase sales — with tools tailored to each team.
Zendesk Helpdesk Customer Service
Hassle-free customer service
It is a customer service platform that centralizes all conversations — whether by email, phone, chat or social media — in a single interface.
→ Solves the problem of disorganization in support and reduces response time, improving the customer experience.
Zendesk Helpdesk Employee
Organize your team's requests
A system that organizes and tracks all internal requests in a centralized way. A true ticketing tool , perfect for teams that need agile and efficient ticket management.
Recommended for internal departments, such as IT or operations, that handle large volumes of requests.
Zendesk SELL
Sales CRM to increase results
CRM tool that simplifies the management of leads and sales opportunities. It tracks the entire sales cycle, offering sales representatives a clear and detailed view of their pipeline.
→ Recommended for sales teams looking for an efficient way to manage and close deals.
Everything Zendesk has to offer
Zendesk Suite
Full omnichannel
An all-in-one package that combines Support, Guide, Messaging, Talk, and Explore into a single platform and license.
Features
Use case
Companies that need support across multiple channels (email, chat, phone, social media) in a single interface for agents.
Zendesk Support
Helpdesk and ticketing
A ticketing system that centralizes requests from email and asynchronous channels, with automations, SLAs, and routing.
Features
Use case
Teams focused on email support and asynchronous channels that don't yet need live chat or phone support.
Zendesk Talk
Voice support
Cloud-based call center system integrated into Zendesk. Each call automatically creates a ticket with recording and transcription.
Features
Use case
Teams with telephone support who want to unify calls and tickets on the same platform, eliminating external call center tools.
Zendesk Guide
Knowledge base
Help Center for publishing articles, FAQs, and tutorials, allowing customers to resolve queries without contacting an agent.
Features
Use case
Companies with a high volume of repeat tickets that want to reduce the deflection rate and empower customers with self-service.
Zendesk Sell
Sales CRM
CRM dedicated to sales teams, with pipeline management and integration with Support for sales support context.
Features
Use case
Sales teams already using Zendesk Support who want a CRM that displays support history throughout the sales process.
Zendesk Explore
Analytics and reporting
Native analytics tool for monitoring support KPIs, creating custom dashboards, and reporting cross-channel performance.
Features
Use case
Operations and customer success managers who need visibility into volumes, response times, CSAT, and team performance.
Zendesk AI Agents
Intelligent automation
AI agents that autonomously resolve tickets based on a knowledge base, with the ability to reason and execute actions.
Features
Use case
Companies with a high volume of repetitive tickets that want to automate resolutions and free up agents for more complex cases.
Zendesk Copilot
Assistant for agents
AI assistant that supports human agents in real time: suggests answers, summarizes the context, and recommends next steps.
Features
Use case
Support teams that want to reduce resolution time while maintaining the quality of human response in the most complex cases.
sectors of activity
Business sectors that rely on Zendesk to transform the customer experience in 2026
Retail
Health
Education
Government
Tourism and Hospitality
Financial Services
Media and Entertainment
Software and Technology
Industry
Internet and Devices
PRICELESS SERVICES + ZENDESK
End-to-end support for your operations
ㅤ Priceless Consulting presents a complete approach to getting the most out of the Zendesk platform for your business.
Team building
We empower your support, sales, and operations teams to take advantage of Zendesk's features — from ticket and macro management to creating reports in Explore and automating with triggers and workflows.
Custom implementation
We configure Zendesk Support, Talk, Chat, or Sell from the ground up, adapting channels, SLAs, ticket forms, API integrations, and escalation flows to the specific needs of your business.
Ongoing technical support
We support your team after go-live: we resolve configuration errors, adjust business rules, manage platform updates, and ensure that integrations with CRMs, ERPs, or internal tools work without interruption.
Specialized Consulting
We analyzed the maturity of your Zendesk environment and identified opportunities for improvement — from optimizing the deflect rate with Guide and AI, to restructuring queues and permissions to increase agent efficiency.
Speak with a certified Zendesk partner.
Priceless Consulting is a Zendesk Helpdesk Partner in Portugal. Contact us to find the right solution for your business.
Zendesk is trusted by
more than 100,000 companies
FAQ
Is Priceless an official Zendesk partner?
Yes. We are official and certified Zendesk partners, with proven experience in implementation, integration and support projects.
Does Zendesk integrate with other tools in my company such as SAP or Primavera?
Yes, Zendesk offers a wide range of native integrations with popular tools such as CRMs, e-commerce platforms, and marketing tools. In addition, it has a robust API that allows you to create custom integrations and ensure the platform fits seamlessly into your company's technology ecosystem.
How much does Zendesk cost?
The price depends on the plan and your company's specific needs. Priceless Consulting helps you choose the most suitable and optimized option in terms of cost-benefit.
How long does a Zendesk implementation take?
It depends on the complexity of the project. A basic setup can be ready in 2 to 4 weeks, while implementations with multiple channels, integrations, or data migration can take up to 3 months.
What types of companies should use Zendesk?
Zendesk is a great fit for businesses of all sizes and industries, especially those that value efficient customer service, sales organization, and omnichannel communication. Our customers range from start-ups to large enterprises in retail, technology, services, and e-commerce.
Is it possible to migrate from other platforms?
Yes. We migrate data and processes from other support tools or CRM, in order to ensure a safe and structured transition.
Do you have post-implementation support?
Of course. We provide ongoing support in Portuguese, with technical support, ongoing consultancy and rapid response to your needs.
Explore articles
Useful Resources and Content
What Zendesk customers say
Revolutionize your services with Priceless Consulting and Zendesk!
As a Zendesk partner, we offer customized implementation and support dedicated to companies in Portugal, Brazil, Spain, the UK & Ireland and Italy. Benefit from specialized consulting, dedicated training, and ongoing support to maximize your return on investment.
Choose Priceless Consulting for efficient service management and seamless integration.
