IT Service Management (ITSM)
Get the best price-quality ratio, optimize your agents' performance and delight your employees with the most modern and intuitive IT Helpdesk on the market.
Excellence in IT Support
- Service Catalog
- Asset Management (CMDB)
- Management Problems and Changes
- Project Management
- Software License Management
- Contract Management
- Dashboards and Reporting
- Alert Management
- Mobile App
- AI-powered Virtual Agent
- SaaS License Management
- ITOM, ITAM, Business Teams
Transform your IT service management for the future
With a focus on users, ITSM was designed for immediate setup and use. Its advanced capabilities in artificial intelligence and automation enable employees to respond to requests directly in the tools they are already accustomed to working with.
Maximize IT service availability time
Unify the management of IT services and operations for more effective performance. With the automation of alerts, shift management, and intelligent rules for notification management, your business will operate with maximum efficiency. Optimize processes to ensure that IT services are always available to users.
Automatically capture and manage all IT assets of your organization
With ITSM, you have real-time access to a view of your infrastructure, allowing for the easy and quick construction of a CMDB (Configuration Management Database) that updates automatically, encompassing all your hardware, software, and SaaS.
Optimize the processes of all departments
IT, Human Resources, Maintenance, Finance, Legal – By expanding the internal Helpdesk to all corporate teams, you simplify processes, eliminating the reliance on multiple tools. This results in a consistent and effective internal support platform for all your employees.
Develop and execute projects in a simple and effective manner
With ITSM, it's easy to create templates for Agile and Waterfall projects from scratch or using existing tickets. Native artificial intelligence will provide reports on resources, deadlines, and even project outcome forecasts.
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