OTRS ITSM

With OTRS ITSM, your teams have access to a robust and configurable platform that centralizes requests, automates routines, and offers complete control over services and assets, all designed to speed up operations and reduce manual effort.

Transform the management of your internal services with OTRS ITSM

THE OTRS ITSM é muito mais do que uma ferramenta de suporte — é uma plataforma completa que ajuda a estruturar e acelerar a forma como a sua organização responde a pedidos, resolve incidentes e gere processos internos.
Com o OTRS, toda a comunicação passa a estar centralizada, os fluxos de trabalho são automatizados e os utilizadores obtêm respostas rápidas e consistentes. Isso significa menos tempo perdido, maior produtividade das equipas e uma experiência de serviço mais profissional e confiável.

Visibilidade e controlo sobre tudo o que é essencial

Gerir ativos não tem de ser complexo. O OTRS oferece um módulo dedicado que permite manter um inventário completo e atualizado de todos os elementos críticos do seu negócio — desde equipamentos e software até contratos e serviços externos.
Com esta visibilidade, torna-se simples identificar dependências, antecipar riscos e tomar decisões fundamentadas. Se ocorrer um incidente ou uma alteração, a equipa consegue rapidamente perceber quais os ativos envolvidos e agir de forma mais rápida e eficaz. O resultado é mais segurança, menor risco de falhas e custos operacionais reduzidos.

Decisões inteligentes em tempo real

You dashboards interativos e relatórios do OTRS ITSM dão-lhe acesso imediato a dados que fazem a diferença. É possível monitorizar indicadores de desempenho em tempo real, analisar tendências e medir tempos de resposta.
Relatórios detalhados transformam dados em insights práticos: identificam gargalos, demonstram resultados e ajudam a planear melhorias contínuas. Assim, os gestores tomam decisões mais rápidas e estratégicas, e a equipa mantém-se focada no que importa.

Improve your teams' coordination and productivity

OTRS enables effective collaboration by reducing barriers and simplifying information sharing.

Simplified automation

Set up automatic rules to streamline escalations and resolutions without the need for advanced programming.

Active prevention

Detect potential risks and delays early, keeping the service always available and efficient.

Comprehensive vision

Track all requests and statuses clearly and in an organized manner through customizable dashboards.

Smart support

Explore analytics and learning features that help adapt the platform to your business's real needs.

Versatility for teams across all sectors

Aviation

      Hydro Systems KG, Biberach
      OTRS has improved customer service by structuring internal processes and optimizing resources, enabling more efficient and agile service.
      
Markus Brucher, Senior Manager, Global Support
    

      PFM
      Working with OTRS experts ensured access to modern functionality, accessible data, and a secure solution, allowing expansion to other departments.
      
Alexandra John, Director of Client Relations
    

      ENAV SpA
      The solution allowed us to quickly verify security activities and generate reliable statistics, overcoming limitations of previous software.
      
Giovanni Mellini, Safety Engineer
    

Education & Research

      LaSuB Sachsen
      OTRS has simplified request management, reducing duplication of work and streamlining processes with an efficient web interface.
      
Martin Widera, Analyst
    

      Senate Department for Education, Youth and Family Berlin (ISBJ)
      Centralized procedures for social services, ensuring unified and rapid support for decentralized offices.
      
Sebastian Erb, Head of the Working Group
    

      Polk County Public Schools
      Centralized technical requests, improving transparency and organization in the face of increased demand for technology.
      
Karla Brown, Operations Supervisor
    

      Shiloh Baptist Church
      Modernized tracking and reporting for facility management, with satisfaction surveys for continuous improvement.
      
Sam Franklin, Facilities Manager
    

      RNP
      Centralized information integration and management, supported by OTRS experts, for efficient and reliable IT services.
      
Claudio de Souza Cornelio, Service Desk Coordinator
    

      GÉANT
      Standardization and tracking of IT issues with workflows and SLAs, overcoming limitations of the previous system.
      
Tony Barber, Head of Operations Center
    

Energy

      MET Group, Switzerland
      Evolution to an enterprise help desk solution to better meet the growing needs of customers, management, and IT.
      
István Vitlinger, Head of IT Infrastructure Services Group
    

Metallurgical industry

      Salvagnini Deutschland GmbH
      Doubled the availability of telephone support by digitizing processes and eliminating the use of paper with OTRS.
      
Nicolas Hoffmann, Project Manager
    

Nonprofit organizations

      DLRG
      OTRS centralized the helpdesk, enabling fast response and excellent organization for distributed teams.
      
Nico Reiners, Head of IT Working Group
    

Real estate

      Livit AG
      Comprehensive administration and hosting service to keep the system up to date without overloading internal resources.
      
Georg Rölli, Head of IT Operations
    

Professional services

      EMAPTA, Philippines
      Migration to OTRS after difficulties with multiple systems, achieving structured workflow and compliance.
      
Henry Vassall Jones, CTO
    

Technology

      Bru Group NV
      Standardization of workflows with a stable tool, facilitating adoption and workload balancing.
      
Malcolm Berger, Director of Digital Innovation
    

Telecommunication

      H. Gautzsch Firmengruppe
      Customization and cost-effectiveness were decisive for the adoption of OTRS, with greater efficiency and overview.
      
Niklas Strotmann, Project Manager
    

      SES Techcom Services
      Helpdesk integration with other systems, ensuring quick response and efficient operation.
      
Georges Amirza, Service Manager
    

IT

      SIEVERS-GROUP
      Modeling and implementation of standardized processes, increasing transparency and quality of service.
      
Henrik Kindt, Head of Service Desk
    

      ALPHA COM Deutschland GmbH
      High transparency and structured communication, leading to greater customer and employee satisfaction.
      
Nico Wegner, CIO and CISO
    

      efcom gmbh
      Professional support and constant updates guaranteed by direct cooperation with OTRS supplier.
      
Florian Hinse, Management Assistant
    

      Mitel Deutschland GmbH
      Rapid global implementation, increasing the IT team's knowledge and availability.
      
Andreas Szameit, EMEA Service Delivery Manager
    

Retail

      Digital Flat
      Full automation of ticket flow and elimination of bottlenecks by replacing the free version with a supported version.
      
Jesaias Arruda, Infrastructure Manager
    

Features that make the difference

Ticket management
Workflow automation
Knowledge base
SLA Management
Incident monitoring

Customizable reports
Multi-channel support
Change management
API Integration
Automatic notifications

Problem management
Resource management
Process orchestration
Self-service portal
Security and compliance

Why choose Priceless?

Working with Priceless Consulting means having a dedicated partner with in-depth knowledge of the OTRS ITSM platform in United Kingdom and fully focused on your company's success.

Specialized and certified OTRS ITSM team

Close and continuous monitoring

Support in English, hassle-free

Experience in different sectors (retail, technology, financial services, e-commerce, etc.)

Integration adjusted to the reality of your company

Talk to an OTRS ITSM specialist

Priceless Consulting is a specialist OTRS ITSM in United Kingdom. Contact us to find the right solution for your business.

Brands that trust OTRS

FAQ

What sets OTRS apart from other ITSM solutions?

OTRS stands out for its high level of customization, allowing each organization to adapt its processes uniquely while maintaining operational simplicity.

Is it possible to adapt OTRS to my company's specific processes?

Yes, OTRS's modularity makes it easy to create workflows and configurations tailored to the specific needs of any team.

What are the advantages for managers?

OTRS provides detailed reporting, complete control over processes, and a global view that facilitates strategic decision-making.

What size companies does OTRS serve?

From small teams to large corporations, OTRS is scaled to support organizations of all scales.

How is information security guaranteed?

OTRS implements rigorous security and compliance standards, protecting sensitive data with advanced technology.

Can I integrate OTRS with other applications I already use?

Yes, OTRS has several APIs and connectors for integration with external systems, facilitating the flow of information.

What types of support and training are available for OTRS users?

To ensure fast and effective adoption, OTRS offers a variety of technical support options, from remote assistance to in-person assistance, as well as comprehensive documentation. Additionally, there are training programs tailored to your team's profile, ranging from basic to advanced courses, ensuring that all users get the most out of the platform.

OTRS ITSM is the technology we recommend for teams focused on Service Management. Explore more of OTRS!

What OTRS customers say

Now, our service queue is streamlined, reducing previously bloated structures to the bare essentials. The workshop helped us immensely, and by minimizing, we were able to significantly improve our overall vision.

Georg Rabbit, Director of IT Operations at Livit AG

“With the OTRS Group, we have true experts on our side, supporting our organization 24 hours a day with a highly flexible and reliable service at a competitive price.”

Tony Barber, Director of GÉANT Operations Center

"OTRS has helped us better serve our customers by improving our internal processes and optimizing our resources. We couldn't be happier with the results and look forward to continuing to use OTRS to support the growth and success of our business."

Markus Brucher, Senior Manager 1st and 2nd Level Global Service Support at HYDRO Systems KG

Revolutionize the management of your services with Priceless Consulting and Easyvista!

As Easyvista Gold Partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.

Choose Priceless Consulting for efficient service management and seamless integration.