Arquivo de Gestão Serviço IT (ITSM)

12 Feb 26

Strategic guide to digital transformation for companies in 2026

The expression "digital transformation" has undergone a radical semantic evolution in the last decade. While a few years ago it simply meant digitizing paper and creating a website, in 2026 it represents the complete re-engineering of business processes through automation and artificial intelligence. At Priceless Consulting, we understand that digital transformation is a…

21 Jan 26

How to prepare Freshservice for new employee onboarding

Onboarding new employees is a critical moment for any organization. Unclear processes, scattered requests, or delays in access and equipment create frustration right from the first few days. With Freshworks' Freshservice software, new employee onboarding is processed simply and centrally, ensuring a smoother integration…

19 Jan 26

Automations in Freshworks: where they make the most difference

As teams grow and orders increase, operational complexity becomes inevitable. It is in this context that automation at Freshworks becomes relevant. Not as a technical extra, but as a structural element to maintain efficiency. When well thought out, this automation is not limited to a single product…

04 Dec 25

What does ITSM mean: Concepts and Objectives

ITSM, or Information Technology Service Management, is a fundamental approach to ensuring that IT services are aligned with business needs and deliver continuous value. In today's landscape, where companies rely heavily on technology to conduct their operations, managing…

20 Oct 25

Intelligent automation in ITSM: The role of SysAid copilot in reducing repetitive tasks.

In recent years, IT teams have felt increasing pressure to deliver more with less. User expectations have risen, systems have become more complex, and incidents are multiplying at a difficult-to-keep-up rate. Amidst this scenario, intelligent automation of modules like SysAid Copilot emerges…

23 Sep 25

Tickets out of control? Strategies to streamline management with a ticketing system.

Imagine an IT team on a Monday. The day begins with dozens of accumulated tickets, some urgent, others routine. The feeling? Complete chaos. Priorities are mixed up, clients are dissatisfied, and employees are stressed. Unfortunately, this is the reality for many companies that have not yet implemented an efficient ticketing system. According to…

EasyVista: much more than a ticketing tool.

19 Sep 25

The importance of a Ticketing Tool

In modern companies, every IT request is more than just a technical problem: it's a critical point for productivity, user satisfaction, and business continuity. An efficient ticketing tool not only records incidents but also organizes workflows, provides visibility into the IT team's work, and transforms…

16 Sep 25

When IT fails: The cost of an inefficient Service Desk

Imagine this scenario: a colleague needs urgent access to a system to complete a strategic proposal. They open a request with the Service Desk. Hours pass, nothing happens. The deadline expires, the client gives up, and the company loses a valuable opportunity. This example may seem isolated, but it's not. From…

Dashboards in Freshservice Portugal: how to create customized reports for decision making.

31 July 25

Dashboards in Freshservice: how to create customized reports for decision making.

Making quick and well-informed decisions is essential in a demanding field like IT. However, many managers still face difficulties due to a lack of visibility into team performance, ticket volume, SLA compliance, or asset status. All of this can be…

Strategies for optimizing workflow in IT support.

04 July 25

Strategies for optimizing work with IT solutions

The Importance of an Efficient Workflow in IT Solutions In an increasingly technology-dependent business environment, optimizing IT workflows has become essential to ensure productivity, user satisfaction, and operational continuity. Overburdened IT teams, disorganized requests, and slow response times are just a few examples…