IT Service Management (ITSM)
IT service management (ITSM) involves implementing practices and processes that ensure the efficient and effective delivery of IT services, aligning them with business needs. Through appropriate solutions, it is possible to automate and optimize the management of incidents, problems, changes and requests, promoting efficiency and user satisfaction.
Freshservice
Freshservice offers a modern and intuitive IT service management (ITSM) platform. Focused on ease of use, it automates processes and enables IT teams to handle incidents and changes quickly, without compromising service quality. It is ideal for teams looking to simplify IT management with an easy-to-use interface and agile practices.
GLPI
GLPI is a highly configurable IT service management (ITSM) solution that stands out for its flexibility and detailed control over IT assets. It enables integrated incident, problem and inventory management, offering the IT team the ability to customize processes and implement efficient management of the entire IT infrastructure according to the specific needs of the organization.
Helpdesk 365
Helpdesk 365 is a ticketing system for Microsoft 365 and SharePoint that combines artificial intelligence, automation, and native integration with Teams, Outlook, and SharePoint to streamline support across IT, HR, Finance, and more.
