EasyVista ITSM
With EasyVista ITSM, IT teams gain autonomy and speed to solve complex challenges, thanks to a solution that combines automation, orchestration, and advanced monitoring, all in a simple and scalable experience.
Revolutionize internal support with EasyVista ITSM
EasyVista ITSM offers much more than ticket management: it's a complete platform for the entire internal service lifecycle. With modules like EV Service Manager, EV Observe and EV Orchestrate, you can manage incidents, problems and requests, monitor the infrastructure in real time and orchestrate processes in a fully automated way.
The customizable service catalog facilitates access to pre-configured orders, while the self-service portal with smart search and chatbots AI-based solutions allow employees to find solutions or open requests without direct intervention from a technician.
Integration with tools like Microsoft Teams, Outlook, and monitoring solutions makes support centralized, fast, and aligned with business needs.
EasyVista ITSM — tangible efficiency, real results
By adopting EasyVista, organizations gain unified visibility of all IT services and assets, from automatic detection with EV Discovery to remote support with EV ReachThe intelligent automation engine identifies patterns, anticipates incidents, and suggests actions based on historical data, while interactive reports provide essential metrics such as mean time to resolution (MTTR) and SLA compliance.
Key features:
- Digital experience monitoring to identify problems before they affect the end user.
- Predictive incident resolution which avoids critical interruptions.
- Automation of interdepartmental processes, connecting IT, HR, Facilities and Finance.
The result is a support operation that combines speed, quality and a TCO reduction of more than 50%, with immediate gains in productivity and user satisfaction.
A future-proof ITSM platform
EasyVista was designed to meet current needs and evolve with your business. With modular and scalable architecture, supports everything from small teams to complex multi-client environments (MSPs), ensuring consistent performance even at large scale.
- End-to-end orchestration to connect systems and processes without manual intervention.
- Continuous discovery and inventory to maintain an up-to-date view of the entire IT ecosystem.
- Customizable dashboards for real-time monitoring of KPIs and SLAs.
Whether you're accelerating digital transformation, reducing operational complexity, or ensuring every service delivers business value, EasyVista combines ease of use with robust technology—ready to take your IT management to the next level.
Simplify management and improve your teams' performance
With EasyVista ITSM, teams have a platform that removes operational barriers and increases agility to respond to internal demands more accurately and quickly.
Clear visibility for informed decisions
All information about requests, resources, and assets is organized in a single dashboard, making it easy to track and prioritize essential tasks.
Automated workflows for maximum efficiency
Configurable, code-free workflows ensure orders are routed and resolved with minimal manual intervention, reducing delays and errors.
Predictive analytics to anticipate challenges
Use intelligent indicators and detailed reports to identify patterns and prevent failures before they affect operations, maintaining service continuity and quality.
Artificial Intelligence that empowers your team
EasyVista integrates advanced AI capabilities that go far beyond simple automation. With intelligent data analysis and continuous learning, the platform helps anticipate needs, streamline processes, and provide personalized support to employees.
Versatility for teams across all sectors
Industry
CIN, a leader in the Iberian paint and varnish market, has modernized its ITSM with EasyVista to digitize processes and increase efficiency.
The HR Department consolidated recruitment and onboarding processes, standardizing requests and ensuring transparent communication with EasyVista.
The ERAM Group has optimized its IT support and improved the user experience with EasyVista, ensuring greater agility and quality of service.
It has made it easier for employees to resolve IT issues on their own with the help of EasyVista solutions.
Banking and Finance
Digitized and automated processes with EasyVista, eliminating paper forms and streamlining operations, while also contributing to environmental sustainability.
Managed physical and digital access for thousands of employees, both temporary and contractors, with a robust and integrated solution from EasyVista.
Health
Automated ITSM processes, provided an interactive knowledge base, and integrated IT assets in real time, transforming IT support.
Implemented a successful IT transformation during the pandemic, adapting processes and ensuring continuity with EasyVista.
Services
Created the ConnecTD portal to digitize and automate IT, HR, and accounting requests, increasing team autonomy and preparing the platform for AI and self-service.
Centralized the Service Desk and control of IT assets distributed across multiple locations, ensuring efficient management and integration with other solutions.
Revamped IT service management with EasyVista, improving productivity and aligning with a modern cloud-first vision.
Modernized the ITSM platform, automated processes, reduced backlogs and improved service portals for IT and non-IT with EasyVista.
Public Sector
It digitized services and expanded the use of ITSM beyond IT support, also covering general resources for more than 5,000 agents.
Implemented a single portal for IT and business services, facilitating management and interaction between departments.
Retail
As mentioned in the industry, the ERAM group has improved IT support and customer experience with the EasyVista platform.
Features that make the difference
- EV Insights
- EV Orchestrate
- Change Management
- Knowledge Base
- Remote Support
- Data Analysis
- Incident Management
- Workflow Automation
- Process Orchestration
- Infrastructure Monitoring
- Asset Inventory
- Self-service portal
Why choose Priceless?
Working with Priceless Consulting means having a dedicated partner with in-depth knowledge of the EasyVista ITSM platform in United Kingdom and fully focused on your company's success.
Specialized and certified EasyVista ITSM team
Close and continuous monitoring
Support in English, hassle-free
Experience in different sectors (retail, technology, financial services, e-commerce, etc.)
Integration adjusted to the reality of your company
Talk to an EasyVista ITSM expert
Priceless Consulting is an EasyVista ITSM specialist in United Kingdom. Contact us to find the right solution for your business.
Brands that trust EasyVista
FAQ
What is EasyVista ITSM and why is it essential for my company?
EasyVista is a comprehensive platform that transforms IT service management, making processes faster, simpler, and smarter, allowing your team to focus on what really matters: solving problems and innovating.
How does EasyVista improve the daily lives of IT teams?
By automating repetitive tasks and facilitating order tracking, EasyVista enables teams to be more productive, reducing errors and accelerating response times.
What are the main benefits for IT managers?
Managers gain full visibility into services, process control, real-time reporting, and tools to ensure SLAs are met, improving the quality of support.
Can I adapt EasyVista to my business's specific needs?
Yes! EasyVista is highly configurable, allowing you to customize workflows, service catalogs, and integrations to perfectly align with your processes and goals.
Is EasyVista suitable for companies of all sizes?
Absolutely. From small businesses to large organizations and MSPs, EasyVista offers scalability and features tailored to every need.
How does EasyVista protect my data?
The platform follows strict security and privacy standards, ensuring complete protection of your data and compliance with regulations such as the GDPR.
How can I automate processes with EasyVista?
With intuitive workflow creation tools and automated rules, EasyVista lets you simplify and accelerate complex processes without the need for code.
How does EasyVista help with change management?
EasyVista simplifies change management with automated processes, staggered approval, and continuous monitoring to minimize risk and ensure compliance.
Easyvista ITSM is the technology we recommend for teams focused on Service Management. Explore more about Easyvista!
What EasyVista customers say
Recommended by top experts
Revolutionize the management of your services with Priceless Consulting and EasyVista!
As EasyVista partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the United Kingdom, and Italy. Benefit from specialized consulting, dedicated training, and ongoing support to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
