OTRS ITSM
With OTRS ITSM, your teams have access to a robust and configurable platform that centralizes requests, automates routines, and offers complete control over services and assets, all designed to speed up operations and reduce manual effort.
Transform the management of your internal services with OTRS ITSM
The OTRS ITSM is much more than a support tool — it's a complete platform that helps structure and accelerate the way your organization responds to requests, resolves incidents, and manages internal processes.
With OTRS, all communication is centralized, workflows are automated, and users receive fast, consistent responses. This means less wasted time, increased team productivity, and a more professional and reliable service experience.
Visibility and control over everything essential
Managing assets doesn't have to be complex. OTRS offers a dedicated module that allows you to maintain a complete and up-to-date inventory of all your business's critical assets—from equipment and software to contracts and external services.
With this visibility, it's easier to identify dependencies, anticipate risks, and make informed decisions. If an incident or change occurs, the team can quickly understand which assets are involved and act more quickly and effectively. The result is increased security, a lower risk of failure, and reduced operational costs.
Intelligent, real-time decisions with OTRS
You interactive dashboards OTRS ITSM reports and reports give you immediate access to data that makes a difference. You can monitor performance indicators in real time, analyze trends, and measure response times.
Detailed reports transform data into actionable insights: they identify bottlenecks, demonstrate results, and help plan continuous improvements. This allows managers to make faster, more strategic decisions, and the team stays focused on what matters.
Improve your teams' coordination and productivity
OTRS enables effective collaboration by reducing barriers and simplifying information sharing.
Simplified automation
Set up automatic rules to streamline escalations and resolutions without the need for advanced programming.
Active prevention
Detect potential risks and delays early, keeping the service always available and efficient.
Comprehensive vision
Track all requests and statuses clearly and in an organized manner through customizable dashboards.
Smart support
Explore analytics and learning features that help adapt the platform to your business's real needs.
Versatility for teams across all sectors
Aviation
Markus Brucher, Senior Manager, Global Support
Alexandra John, Director of Client Relations
Giovanni Mellini, Safety Engineer
Education & Research
Martin Widera, Analyst
Sebastian Erb, Head of the Working Group
Karla Brown, Operations Supervisor
Sam Franklin, Facilities Manager
Claudio de Souza Cornelio, Service Desk Coordinator
Tony Barber, Head of Operations Center
Energy
István Vitlinger, Head of IT Infrastructure Services Group
Metallurgical industry
Nicolas Hoffmann, Project Manager
Nonprofit organizations
Nico Reiners, Head of IT Working Group
Real estate
Georg Rölli, Head of IT Operations
Professional services
Henry Vassall Jones, CTO
Technology
Malcolm Berger, Director of Digital Innovation
Telecommunication
Niklas Strotmann, Project Manager
Georges Amirza, Service Manager
IT
Henrik Kindt, Head of Service Desk
Nico Wegner, CIO and CISO
Florian Hinse, Management Assistant
Andreas Szameit, EMEA Service Delivery Manager
Retail
Jesaias Arruda, Infrastructure Manager
Features that make the difference
- Ticket management
- Workflow automation
- Knowledge base
- SLA Management
- Incident monitoring
- Customizable reports
- Multi-channel support
- Change management
- API Integration
- Automatic notifications
- Problem management
- Resource management
- Process orchestration
- Self-service portal
- Security and compliance
Why choose Priceless?
Working with Priceless Consulting means having a dedicated partner with in-depth knowledge of the OTRS ITSM platform in United Kingdom and fully focused on your company's success.
Specialized and certified OTRS ITSM team
Close and continuous monitoring
Support in English, hassle-free
Experience in different sectors (retail, technology, financial services, e-commerce, etc.)
Integration adjusted to the reality of your company
Talk to an OTRS ITSM specialist
Priceless Consulting is a specialist OTRS ITSM in United Kingdom. Contact us to find the right solution for your business.
Brands that trust OTRS
FAQ
What sets OTRS apart from other ITSM solutions?
OTRS stands out for its high level of customization, allowing each organization to adapt its processes uniquely while maintaining operational simplicity.
Is it possible to adapt OTRS to my company's specific processes?
Yes, OTRS's modularity makes it easy to create workflows and configurations tailored to the specific needs of any team.
What are the advantages for managers?
OTRS provides detailed reporting, complete control over processes, and a global view that facilitates strategic decision-making.
What size companies does OTRS serve?
From small teams to large corporations, OTRS is scaled to support organizations of all scales.
How is information security guaranteed?
OTRS implements rigorous security and compliance standards, protecting sensitive data with advanced technology.
Can I integrate OTRS with other applications I already use?
Yes, OTRS has several APIs and connectors for integration with external systems, facilitating the flow of information.
What types of support and training are available for OTRS users?
To ensure fast and effective adoption, OTRS offers a variety of technical support options, from remote assistance to in-person assistance, as well as comprehensive documentation. Additionally, there are training programs tailored to your team's profile, ranging from basic to advanced courses, ensuring that all users get the most out of the platform.
OTRS ITSM is the technology we recommend for teams focused on Service Management. Explore more of OTRS!
What OTRS customers say
Revolutionize the management of your services with Priceless Consulting and Easyvista!
As Easyvista Gold Partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
