GLPI ITSM
The GLPI ITSM GLPI ITSM is the solution that puts your IT team at the heart of efficiency. Created to transform how organizations plan, control, and deliver technology services, GLPI ITSM combines automation, total visibility, and continuous support, all in a single platform. With expert support from Priceless Consulting, your business gains more agility, fewer errors, and an IT operation fully aligned with the company's objectives.
Transform technical support into a predictable and measurable experience.
In an environment where every minute counts, GLPI ITSM provides your team with a Fully results-oriented Service Desk.
With features of Incident, problem, change, and service request managementThe platform applies ITIL methodologies in a practical way, enabling:
- Automatic prioritization Ticket pricing based on business impact;
- Real-time monitoring SLA and average response times;
- Collaborative knowledge base which reduces the repetition of errors and speeds up resolutions.
Each interaction is recorded and documented, generating performance indicators that facilitate audits and strategic decisions.
Data-driven ITSM, not assumption-based ITSM
Managing IT without metrics is like driving blind. GLPI ITSM offers dynamic dashboards and analytical reports which allow you to evaluate the performance of your infrastructure in detail.
With the module of Asset Management integrated into CMDB (Configuration Management Database)It is possible to visualize relationships between equipment, applications, contracts, and users.
This 360º view allows you to identify critical dependencies, anticipate failures, and align technology investments with the organization's goals.
In addition, the platform records costs, licenses, and suppliers, allowing for... complete financial and budgetary control of the IT operation.
ITIL in practice: automated and traceable processes
GLPI ITSM doesn't just digitize tasks—it transforms processes into intelligent workflows.
With configurable workflows, authentication by profiles, and electronic approvalsThe tool eliminates bottlenecks and ensures compliance with internal policies and ITIL standards.
Change Management, Configuration Management, and Release Management operations are handled in a structured and auditable manner, reducing operational risk and ensuring... total IT lifecycle governance.
Every action leaves a trace, ensuring transparency, accountability and consistency in technical decisions.
Strategic management, intelligent automation, and total operational control.
More than just managing tickets, GLPI ITSM offers a solid framework for managing the entire lifecycle of technology services.
Complete ITIL Module
Incident, problem, change, and request management with standardized workflows adaptable to each organizational context.
CMDB and Configuration Management
Visualization of the relationships between assets, applications, contracts, and critical dependencies — all in a logical and interconnected map.
Advanced Monitoring and Automation
Automate repetitive tasks, monitor assets, and generate automatic alerts for failures or performance deviations.
AI applied to operational efficiency and user experience.
The GLPI ITSM incorporates a layer of artificial intelligence Designed to transform how IT teams interact with the platform and users.
Versatility for teams across all sectors
Education & Research
IT Managers
Support Team
IT Administrators
Health
IT Team
Facilities Managers
IT Managers
Finances
IT Manager
IT Team
IT Manager
Transport
IT Team
IT Manager
Professional Services
Project Managers
IT Managers
Technology
IT Managers
IT Managers
IT
IT Managers
IT Team
IT Managers
Features that make the difference
- Incident Management
- Problem Management
- Change Management
- Asset Inventory
- Ticket Management
- Knowledge Base
- Dynamic Reports
- Workflow Automation
- Contract Management
- Supplier Management
- Project Management
- Task Management
- Request Management
- Monitoring Equipment
- CMDB Management
- Custom Panels
- Automatic Notifications
- Plugin integration
- Multichannel Support
- Audit Records
- Document Management
- Task Assignment
- Database
- Access Management
Why choose Priceless?
Working with Priceless Consulting means having a dedicated partner with in-depth knowledge of the GLPI ITSM platform in United Kingdom and fully focused on your company's success.
Specialized and certified GLPI ITSM team.
Close and continuous monitoring
Support in English, hassle-free
Experience in different sectors (retail, technology, financial services, e-commerce, etc.)
Integration adjusted to the reality of your company
Speak to a GLPI ITSM specialist.
Priceless Consulting is a GLPI ITSM specialist in United Kingdom. Contact us to find the right solution for your business.
GLPI is used in over 180 countries with more than 11 million users.
FAQ
. What differentiates GLPI ITSM from other ITSM tools?
GLPI ITSM is open-source, modular, and fully aligned with ITIL best practices. It allows for deep customization and integrates easily with existing systems, offering a total cost of ownership significantly lower than proprietary solutions.
Does GLPI ITSM support incident and change management?
Yes. It includes complete Incident, Problem, Change, and Request Management modules, with configurable workflows and full traceability.
How does GLPI ITSM help with ITIL compliance?
The platform was designed to apply ITIL principles to daily processes, ensuring standardization, documentation, and auditing of every action performed.
Is it possible to create custom reports?
Yes. The system allows you to create customized reports with specific metrics for SLAs, team performance, critical incidents, and financial indicators.
Does GLPI ITSM integrate with other enterprise applications?
It integrates easily with monitoring platforms, authentication (LDAP, OAuth), and tools such as Azure, Google Workspace, and billing systems.
Is the system scalable?
Absolutely. You can start with a small team and gradually expand to hundreds of users without any loss of performance.
Is it possible to manage non-physical assets, such as licenses and software?
Yes. GLPI ITSM allows you to manage hardware, software, licenses, contracts, and even external services, all in a single centralized repository.
Does Priceless Consulting provide ongoing training and support?
Yes. Priceless offers complete implementation, certified training, and ongoing technical support, ensuring maximum benefit from the solution.
GLPI ITSM is the technology we recommend for teams focused on Service Management. Explore GLPI further!
What GLPI customers are saying
Recognized by top industry leaders
Revolutionize the management of your services with Priceless Consulting and GLPI!
As GLPI partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the United Kingdom, and Italy. Benefit from specialized consulting, dedicated training, and ongoing support to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
