IT Service Management (ITSM)

In the digital age, service desks are the heart of organizations’ internal and external support, enabling efficient management of IT needs. But with so many options, how do you stand out? Freshservice emerges as a solution that goes beyond the basics, offering benefits that transform the customer experience…

An IT service catalog is a key part of ensuring that employees and customers have quick and easy access to the IT services they need. Freshservice is a comprehensive tool that makes it easy to create and manage a catalog, centralizing information and offering an intuitive interface.…

In today’s increasingly competitive and dynamic IT management environment, organizations face ongoing challenges to ensure operational efficiency, reduce user dissatisfaction, and manage a growing volume of service requests. For the IT manager, the limitations of manual processes, the lack of…

ITSM, or Information Technology Service Management, is a fundamental approach to ensuring that IT services are aligned with business needs and deliver ongoing value. In today’s environment, where businesses rely heavily on technology to run their operations, manage…

Efficient management of an internal helpdesk is essential to keep employees motivated and ensure the continuity of IT operations. When teams face challenges such as manual processes and a lack of automation, employee satisfaction can be severely affected. This article will explore strategies to optimize the…

Importance of Asset Management in ITSM Asset management in ITSM (IT Service Management) is one of the fundamental pillars to ensure operational efficiency and control over an organization’s technological resources. For IT managers dealing with manual processes, a large volume of…

Artificial Intelligence (AI) is revolutionizing internal IT support, bringing a series of advantages that optimize team performance and improve user experience. Implementing AI in IT support offers intelligent solutions capable of automating processes, reducing costs and providing more accurate insights. Let’s…

In the dynamic and constantly evolving world of information technology, IT Service Management (ITSM) has become an indispensable practice for CIOs and IT Managers. This article aims to provide an in-depth understanding of ITSM, covering its basic concepts and exploring the essential tools for efficient management of…