IT Service Management (ITSM)

Keeping order amidst so many requests and equipment can seem like an impossible task. But for those who work in IT, this organization is essential — and that’s where GLPI comes in. This powerful tool has helped teams around the world stay organized, productive and ready to go.

What is GLPI Network GLPI Network is a professional open source solution developed for IT management in business environments. Initially created as an open source tool, GLPI has evolved to offer an official and certified version, with professional support, regular updates and advanced features,…

Digital transformation is an inevitable path for companies that want to remain competitive and relevant in an increasingly demanding market. In this scenario, ITSM (IT Service Management) solutions emerge as fundamental allies to facilitate this process. But what makes these solutions so essential and how can they…

IT asset management is crucial to organizational success In an increasingly digital world, IT asset management has become a key part of ensuring the smooth running and competitiveness of organizations. Equipment, software, licenses, networks and systems are valuable assets that, when well managed, can…

Operational efficiency and the organization of structured ITSM management processes are decisive factors for the success of IT teams. In this scenario, GLPI emerges as a robust, flexible and highly effective solution for companies seeking greater control, automation and visibility over their IT services.…

Managing IT infrastructures has become an increasingly challenging task for companies, due to the increasing complexity of systems and the need to ensure efficiency and security. In this scenario, automation plays a fundamental role, reducing human errors, optimizing processes and improving scalability. But what is the…

Incident management is one of the fundamental pillars for the operational efficiency of IT teams. However, many organizations face challenges in communication, which can lead to delays, errors and negative impact on the user experience. This article explains how to ensure effective communication in incident management…

Introduction IT infrastructure management is one of the fundamental pillars for the success of any modern organization. With the exponential growth of technological dependence, companies face constant challenges in managing their assets, services and technical support. GLPI (Gestion Libre de Parc Informatique) emerges as a…

Effective incident management is one of the pillars that supports the daily operations of companies in the digital world. With the increasing complexity of IT infrastructures and constant technological evolution, maintaining service continuity and user satisfaction has become a greater challenge. However, with the…

IT Service Management (ITSM) is essential to ensuring that an organization’s IT operations run efficiently, effectively, and in line with business needs. To achieve success in IT service management, it is important to follow a set of guidelines…