Arquivo de Gestão Serviço IT (ITSM)

Zendesk partner: a importância de ter um parceiro certificado

11 Jun 25

Zendesk partner: the importance of having a certified partner

Choosing a certified Zendesk partner In today’s digital world, how a company manages its customer service can make or break its success. With the growing demand for faster, more personalized, and more efficient customer service experiences, many organizations are turning to Zendesk, one of the most powerful customer service platforms in the world.

Melhores práticas para implementar o GLPI na sua equipa de suporte

03 Jun 25

Best practices for implementing GLPI in your support team

Implementing an effective IT service management system can radically transform the way your support team operates. Among the most popular open source solutions on the market is GLPI (Gestionnaire Libre de Parc Informatique). In this article, we will guide you through the best practices for implementing…

Como uma Ticketing Tool Pode Melhorar a Gestão de Incidentes

02 Jun 25

How a ticketing tool can improve incident management

In any modern organization, ensuring service continuity and resolving issues quickly is essential. Whether in a small business or a large enterprise, incident management has become a critical area for the smooth running of operations — especially in the IT area. But how can we ensure rapid responses, accurate records…

Como o GLPI pode transformar a gestão de incidentes na sua empresa

28 May 25

GLPI Incident Management: How GLPI can transform incident management in your company

In the digital age, effective incident management is vital to ensure business continuity and user satisfaction. If your company is still struggling to control and resolve IT issues, GLPI may be the solution you are looking for. In this article, we will show you how GLPI can…

Simplificando a gestão de pedidos e solicitações de IT

22 May 25

Simplifying IT order and request management

Efficiency in IT is essential for the smooth running of any organization. From small businesses to large corporations, effective management of IT requests and orders can mean the difference between productivity and chaos. In this article, we’ll explore how to streamline this process with a focus on…

Porque escolher o GLPI para melhorar a gestão de IT?

20 May 25

Why choose GLPI to improve IT management?

The right solution for efficient IT management In an increasingly digital world, efficient IT management has become essential to the success of any organization. The increasing complexity of IT systems, the increasing needs of users and the urgency of problem-solving require tools that are…

A importância do GLPI na organização de tickets e activos

14 Apr 25

The importance of organizing tickets and assets with GLPI

Keeping order amidst so many requests and equipment can seem like an impossible task. But for those who work in IT, this organization is essential — and that’s where GLPI comes in. This powerful tool has helped teams around the world stay organized, productive and ready to go.

GLPI Network: vale a pena investir nesta solução para IT?

11 Apr 25

GLPI Network: is it worth investing in this IT solution?

What is GLPI Network GLPI Network is a professional open source solution developed for IT management in business environments. Initially created as an open source tool, GLPI has evolved to offer an official and certified version, with professional support, regular updates and advanced features,…

Soluções ITSM que Facilitam a Transformação Digital das Empresas

10 Apr 25

ITSM solutions that facilitate the digital transformation of companies

Digital transformation is an inevitable path for companies that want to remain competitive and relevant in an increasingly demanding market. In this scenario, ITSM (IT Service Management) solutions emerge as fundamental allies to facilitate this process. But what makes these solutions so essential and how can they…

Gestão de ativos em IT: como evitar falhas e melhorar o desempenho

07 Apr 25

IT Asset Management: How to Avoid Failures and Improve Performance

IT asset management is crucial to organizational success In an increasingly digital world, IT asset management has become a key part of ensuring the smooth running and competitiveness of organizations. Equipment, software, licenses, networks and systems are valuable assets that, when well managed, can…

IT Service Management (ITSM)