Zendesk Helpdesk Customer Service
Discover how Zendesk Helpdesk Customer Service improves customer service with AI, omnichannel, and automation.
Zendesk Helpdesk Customer Service: Support for today's customers
Provide a excellent service is a must-have for today’s businesses. Zendesk is a complete customer support platform that lets you centralize, automate, and improve omnichannel interactions—including email, phone, chat, social media, and forms.
A new look at customer service
With Zendesk Helpdesk Customer Service, businesses gain an advanced management tool to interact with customers. The intuitive interface and AI-powered features help deliver more agile, personalized, and scalable support while reducing operational costs.
Changes in operations
Signs that your company's current model needs changes:
- Slow, inconsistent or fragmented customer response
- Loss of brand-customer relationship history
- Cross-channel and cross-team messaging
- Processes that consume too much time and energy
- Difficulty keeping up with increasing order volumes
- Limited visibility into what really impacts the customer
- Team with dispersed focus and increasing turnover
Results that justify each choice
Investing in an effective AI-powered support solution is a strategic decision. With Zendesk Helpdesk Customer Service, the return becomes evident as the operation becomes more efficient, predictable and scalable.
Smoother service, regardless of the channel
Consolidation and effective response to requests via email, chat, phone or social media in one place.
Real-time decisions
Instant access to customer data and context to act with confidence and improve the experience.
Time-saving automations
Elimination of manual tasks with rules supported by Artificial Intelligence. Greater productivity and customer satisfaction.
AI at the service of internal teams
Zendesk integrates AI into Employee Service solutions with capabilities such as intent analysis, automated triage, and AI-trained agents for HR and IT. Employee experiences improve, operational costs decrease, and internal productivity increases.
Features that make the difference
- Omnichannel support
- AI Support
- Ticket management
- Quick answers
- Detailed reports
- 24/7 Support
- Knowledge base
- Live Chat
- Real-time monitoring
- Advanced analytics
- Smart routing
- Multi-language
- Flexible API
- SLA Management
- Team collaboration
- Ticket filtering
- Customer Feedback
- Interaction history
- Call management
- Email channel
- Performance reports
Value that can be seen (and felt)
Independent studies point to significant gains from implementing Zendesk. According to Forrester, some companies have achieved up to 286% return on investment in three years, thanks to intelligent automation, reduced response times and simpler team management.
Customized solution for each sector
Retail and E-Commerce
In an increasingly competitive market, response time and personalization are key. Magazine Luiza, Liv Up, Stanley Black and Decker, Tesco, Gocase, Insider and banQi are some of the success stories that show how Zendesk transforms the customer experience.
In the textile market, the expansion of channels has created the best customer experience.
Hyperconnected customers demand fast, effective service – and Gocase delivered with Zendesk.
Digital account focuses on customer experience and helps Brazilians take better care of their money.
Customer insight and agility in service: two pillars to guarantee a positive experience.
With categorized calls and integration with social networks, they improved customer response time by 43%.
Financial Services
Companies such as Foxbit, Genial Investimentos, Warren, Contabilizei and cleverbridge have invested in a customer-centric service strategy to grow.
Accounting services firm has made customer experience a growth strategy.
Excellent service has become part of the DNA of crypto asset management and has attracted more investors.
Channel integration was the best investment to keep up with market growth.
Investment platform began operations with integrated channels and a customer-centric 100% vision.
Health
Mendelics and MeuDNA have invested in integrated services to efficiently assist customers seeking genetic tests and exams.
Integrated service helps customers seeking genetic exams and tests more quickly.
Software and Technology
Descomplica, Xero, Gupy, Senior Mega, Remessa Online and Mediaocean are examples of how Zendesk helps scale operations with quality.
More human and scalable service improved interactions with companies and candidates.
With greater capacity and productivity, the service reached 97% in customer satisfaction.
Intelligent management and unified vision brought the voice of the customer to the center of the operation.
Descomplica achieved excellence in student service with Zendesk.
Education
Udemy achieved a 97% satisfaction rating among its 14 million students with Zendesk support.
Tourism and Hospitality
From Facebook Messenger to omnichannel vision: better experience increases retention and boosts digital channels.
Improved customer service resulted in increased conversions on the company's website.
Government
The State of Tennessee saw a 35% improvement in CSAT with Zendesk's omnichannel solution.
Media and Entertainment
The Spartan Race began in the rolling green hills of Vermont as a one-off race—and now powers memorable experiences with Zendesk.
Internet and Mobile Devices
Uber chooses Zendesk Support to expand its customer service globally.
Trustpilot increased its global CSAT in 2013 with Zendesk products.
Reduced player wait times and increased satisfaction with responsive support.
Shopify uses Zendesk to provide personalized support at scale.
Why choose Priceless?
Working with Priceless Consulting means having a dedicated partner, with in-depth knowledge of the Zendesk platform in United Kingdom and fully focused on the success of your company.
Zendesk specialized and certified team
Close and continuous monitoring
Support in English, hassle-free
Experience in different sectors (retail, technology, financial services, e-commerce, etc.)
Integration adjusted to the reality of your company
Talk to a Priceless Zendesk expert
Talk to a Priceless Zendesk expert and find the right solution for your business.
Zendesk is trusted by
more than 100,000 companies
FAQ
How can Zendesk help improve the customer experience?
Zendesk improves the customer experience by centralizing all interactions in one place and enabling agents to respond quickly and in a personalized way. With AI capabilities including ticket management, response automation, and multi-channel integration, the platform provides efficient communication and a consistent support experience.
Does Zendesk offer multi-channel support?
Yes, Zendesk offers full support for multiple channels, including email, live chat, phone, social media (Facebook, Twitter, Instagram), and even self-service portals. This allows customers to contact your team through the most convenient channel, and allows your team to manage all interactions centrally.
Is Zendesk easy to integrate with other tools in my business?
Yes, Zendesk offers a wide range of native integrations with popular tools like CRMs, eCommerce platforms, and marketing tools. Plus, it has a robust API that lets you build custom integrations, ensuring that Zendesk fits seamlessly into your company’s technology ecosystem.
Does Zendesk offer reporting to monitor my team's performance?
Yes, Zendesk offers detailed, customizable reporting that lets you track your team’s performance. You can track metrics like response times, ticket resolution rates, and customer satisfaction levels. This helps you identify areas for improvement and optimize your support processes.
How does Zendesk help with ticket priority management?
Zendesk lets you classify and prioritize tickets based on criteria like urgency, request type, and SLA. This ensures that the most critical tickets are handled first and that your team can respond efficiently and within agreed-upon timeframes.
Does Zendesk offer process automation capabilities?
Yes, Zendesk has several automation features, including automatically assigning tickets, sending canned responses, and escalating unresolved tickets. Automation reduces manual work and helps your team focus on more complex tasks, increasing productivity.
Can I track customer satisfaction with Zendesk?
Yes, Zendesk includes tools to collect customer feedback, such as customer satisfaction (CSAT) surveys and Net Promoter Score (NPS). This helps you monitor customer satisfaction and identify areas where the customer experience can be improved.
Does Zendesk allow me to create a knowledge base?
Yes, Zendesk offers a knowledge base feature where you can create articles, FAQs, and self-service guides. This tool allows users to resolve common issues independently, reducing team workload and improving the customer experience.
How do I ensure user data security with Zendesk?
Zendesk takes rigorous security measures, including data encryption, two-factor authentication, and compliance with data protection regulations such as GDPR. These practices ensure that sensitive user information is protected and that we comply with security and privacy standards.
Zendesk Helpdesk Customer Service is the technology we recommend for teams focused on Customer Support.
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What Zendesk customers say
Recommended by top experts
Transform the way your team communicates with customers with Priceless Consulting and Zendesk!
As Zendesk partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
