Arquivo de Gestão Serviço IT (ITSM)

A importância do catálogo de serviços no Freshservice Portugal: organize, simplifique e melhore o atendimento

18 Jul 25

The importance of the service catalog in Freshservice Portugal: organize, simplify and improve service

It all starts with lost requests. Urgent requests, quick questions, "just one more thing" requests... Everything arrives at the IT team, constantly, through every possible channel. Amidst this constant flow, the hardest part is maintaining control. Imagine the frustration of an employee who...

Estratégias para optimizar o fluxo de trabalho no suporte a IT

04 Jul 25

Strategies to optimize IT work

The Importance of Efficient Workflow in IT Support In an increasingly technology-dependent business environment, optimizing IT work has become essential to ensure productivity, user satisfaction and operational continuity. Overworked IT teams, disorganized requests and slow response times are just some of the…

GLPI Portugal: vantagens de implementar um software servicedesk com um parceiro local

04 Jul 25

GLPI Portugal: advantages of implementing service desk software with a local partner

Efficient IT management is now a key factor in the success of organizations. In Portugal, GLPI has been gaining prominence as a complete and flexible service desk solution. Discover in this article how working with a local partner can maximize the implementation of GLPI. Why consider…

Automatização de helpdesk com GLPI: reduza custos e melhore a eficiência

02 Jul 25

Helpdesk automation with GLPI: reduce costs and improve efficiency

In an increasingly digital world, efficiency in meeting user needs has become a priority for any IT department. Helpdesk automation emerges as a smart solution to address the growing challenges of request management, with tools such as GLPI standing out. This article explores…

Zendesk partner: a importância de ter um parceiro certificado

11 Jun 25

Zendesk partner: the importance of having a certified partner

Choosing a certified Zendesk partner In today’s digital world, how a company manages its customer service can make or break its success. With the growing demand for faster, more personalized, and more efficient customer service experiences, many organizations are turning to Zendesk, one of the most powerful customer service platforms in the world.

Melhores práticas para implementar o GLPI na sua equipa de suporte

03 Jun 25

Best practices for implementing GLPI in your support team

Implementing an effective IT service management system can radically transform the way your support team operates. Among the most popular open source solutions on the market is GLPI (Gestionnaire Libre de Parc Informatique). In this article, we will guide you through the best practices for implementing…

Como uma Ticketing Tool Pode Melhorar a Gestão de Incidentes

02 Jun 25

How a ticketing tool can improve incident management

In any modern organization, ensuring service continuity and resolving issues quickly is essential. Whether in a small business or a large enterprise, incident management has become a critical area for the smooth running of operations — especially in the IT area. But how can we ensure rapid responses, accurate records…

Como o GLPI pode transformar a gestão de incidentes na sua empresa

28 May 25

GLPI Incident Management: How GLPI can transform incident management in your company

In the digital age, effective incident management is vital to ensure business continuity and user satisfaction. If your company is still struggling to control and resolve IT issues, GLPI may be the solution you are looking for. In this article, we will show you how GLPI can…

Simplificando a gestão de pedidos e solicitações de IT

22 May 25

Simplifying IT order and request management

Efficiency in IT is essential for the smooth running of any organization. From small businesses to large corporations, effective management of IT requests and orders can mean the difference between productivity and chaos. In this article, we’ll explore how to streamline this process with a focus on…

Porque escolher o GLPI para melhorar a gestão de IT?

20 May 25

Why choose GLPI to improve IT management?

The right solution for efficient IT management In an increasingly digital world, efficient IT management has become essential to the success of any organization. The increasing complexity of IT systems, the increasing needs of users and the urgency of problem-solving require tools that are…

IT Service Management (ITSM)