Customer Support
With Freshdesk Delight your customers with exceptional support service while increasing the productivity and motivation of your support team.
Freshdesk: Excellence in Customer Support
- Satisfaction Surveys
- Gamification
- Mobile App
- Multi-products
- Telephone Support
- Chat and Chatbots
- Marketplace
- Field Technicians
- Dashboards and Reporting
- AI-powered Virtual Agent
- Customer Journey
- Response Templates
- Help Widget
- Sandbox
Receive any customer request with calmness and confidence
With Freshdesk (Helpdesk), you will have everything you need to promptly deal with routine problems or effectively manage more complex matters, involving different teams and deadlines. Whether it's order management, process automation or real-time customer interaction, Helpdesk offers the tools and adaptability needed to respond to the ever-changing demands of modern customer service.
Enhance Support with bots and various channels
Chat offers customer support through popular messaging channels like WhatsApp, SMS, social media, etc. Freshdesk also allows you to easily deploy AI-powered bots across these channels, providing customers with convenient and efficient self-service.
Integrated Telephone Support
Enhance telephone support efficiency with Freshdesk, an integrated and intuitive helpdesk platform. Provide exceptional service using a call center that simplifies and enhances call management. With advanced features and a user-friendly interface, Freshdesk delivers a unique experience, optimizing communication with customers and improving the quality of provided support.
Boost growth and customer loyalty
Maximize customer growth and loyalty with Freshdesk. Maintain total control over satisfaction indicators by implementing proactive processes such as personalized welcomes, contract renewals, and other strategies that strengthen the customer-company relationship, ensuring an exceptional experience.
Enhance your conversations with customers
Reach your customers on their preferred channels with our all-in-one service solution, Freshdesk. With self-service bots to delight customers and generative AI to increase agent productivity, this suite of tools revolutionizes the customer experience.
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