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IT Service Management (ITSM)

With Freshservice get the best price-quality ratio, optimize your agents' performance and delight your employees with the most modern and intuitive IT Helpdesk on the market.

Freshservice: Excellence in IT Support

Transform your IT service management for the future

Focusing on users, Freshservice (ITSM) was designed for immediate configuration and use. Its advanced artificial intelligence and automation capabilities allow employees to respond to requests directly in the tools they are already used to working with.

Maximize IT service availability time

Unify the management of IT services and operations for more effective performance. With the automation of alerts, shift management and intelligent rules for managing notifications, your business will operate at maximum efficiency. Optimize processes to ensure IT services are always available to users with Freshservice.

Automatically capture and manage all IT assets of your organization

With Freshservice (ITSM), you have access to a real-time view of your infrastructure, allowing you to easily and quickly build a CMDB (Configuration Management Database) that updates automatically, covering all your hardware, software and SaaS.

Optimize the processes of all departments

IT, Human Resources, Maintenance, Financial, Legal – By expanding the internal Helpdesk to all corporate teams, it simplifies processes, eliminating dependence on multiple tools. Freshservice is a consistent and effective internal support platform for all your employees.

Develop and execute projects in a simple and effective manner

With ITSM, it's easy to create templates for Agile and Waterfall projects from scratch or using existing tickets. Freshservice's native artificial intelligence will report on resources, deadlines, and even forecast project results.

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