IT Service Management (ITSM)
With Freshservice get the best price-quality ratio, optimize your agents' performance and delight your employees with the most modern and intuitive IT Helpdesk on the market.
Freshservice: Excellence in IT Support
- Service Catalog
- Asset Management (CMDB)
- Management Problems and Changes
- Project Management
- Software License Management
- Contract Management
- Dashboards and Reporting
- Alert Management
- Mobile App
- AI-powered Virtual Agent
- SaaS License Management
- ITOM, ITAM, Business Teams
Ready to Elevate Your IT Service Management?
Discover the Potential of Freshservice with Priceless Consulting
Transform your IT service management for the future
Focusing on users, Freshservice (ITSM) was designed for immediate configuration and use. Its advanced artificial intelligence and automation capabilities allow employees to respond to requests directly in the tools they are already used to working with.
Maximize IT service availability time
Unify the management of IT services and operations for more effective performance. With the automation of alerts, shift management and intelligent rules for managing notifications, your business will operate at maximum efficiency. Optimize processes to ensure IT services are always available to users with Freshservice.
Automatically capture and manage all IT assets of your organization
With Freshservice (ITSM), you have access to a real-time view of your infrastructure, allowing you to easily and quickly build a CMDB (Configuration Management Database) that updates automatically, covering all your hardware, software and SaaS.
Optimize the processes of all departments
IT, Human Resources, Maintenance, Financial, Legal – By expanding the internal Helpdesk to all corporate teams, it simplifies processes, eliminating dependence on multiple tools. Freshservice is a consistent and effective internal support platform for all your employees.
Develop and execute projects in a simple and effective manner
With ITSM, it's easy to create templates for Agile and Waterfall projects from scratch or using existing tickets. Freshservice's native artificial intelligence will report on resources, deadlines, and even forecast project results.
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FAQ
What is Freshservice and how does it support IT Service Management (ITSM)?
Freshservice is a cloud-based ITSM solution that helps organizations manage their IT processes efficiently. It offers features such as incident, problem, change, asset management, and an integrated CMDB to support digital transformation.
How does Freshservice improve the efficiency of IT teams?
Freshservice automates manual tasks, streamlines incident resolution, and centralizes IT operations, allowing teams to focus on strategic needs and reduce downtime.
What are the benefits of Freshservice for IT managers?
Freshservice provides customizable dashboards and detailed reports, allowing managers to monitor metrics such as SLA compliance, ticket volume, and team performance. This supports data-driven decisions and improves operational efficiency.
Can Freshservice be customized to meet my specific business needs?
Yes, Freshservice is highly customizable. You can adjust workflows, form fields, and reports to align with your organization’s processes, and integrate with tools already in use in your IT environment.
Is Freshservice suitable for small, medium and large businesses?
Yes, Freshservice is scalable and affordable for businesses of all sizes.
How does Freshservice ensure data security and regulatory compliance?
Freshservice adopts strict security standards, including data encryption, access control, and compliance with regulations such as GDPR. This ensures that your organization’s sensitive data is protected.
How does Freshservice facilitate ITSM process automation and what are the key benefits of this functionality for my organization?
Freshservice enables you to automate a variety of ITSM processes, such as incident, change, and problem management, through custom workflows and automation rules. This reduces manual effort, speeds up issue resolution, reduces human error, and improves IT team efficiency by allowing resources to be allocated more strategically.
How can Freshservice integrate with my existing IT environment and which systems are compatible for this integration?
Freshservice offers a wide range of native integrations with system monitoring tools, collaboration platforms, CRMs, and project management solutions. It also supports custom integrations via API, allowing you to integrate with specific third-party tools that you already use in your IT environment, ensuring centralized management and seamless operations.
How can I streamline change management in Freshservice and ensure compliance with ITIL requirements?
Freshservice offers robust change management functionality, enabling you to plan, approve and implement changes in a controlled manner. Through a structured process and automated workflows, you can ensure that all changes are properly documented and audited, minimizing risk and aligning with ITIL best practices such as change approval and defining maintenance windows.
Revolutionize the Management of Your Services with Priceless Consulting and Freshservice!
As Freshworks Gold Partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
