Keeping order amidst so many requests and devices can seem like an impossible task. But for those who work in IT, this organization is essential — and that’s where GLPI comes in. This powerful tool has helped teams around the world stay organized, productive, and ready for any challenge. In this article, we’ll show you how GLPI can transform the way you manage tickets and assets, and why it’s worth investing in this solution.
Why ticket and asset disorganization is a problem
Consequences for IT teams
Without a clear system for managing tickets and assets, the routine becomes a real headache. Imagine trying to find the source of a problem without knowing where it is registered, or trying to avoid duplication when there is no accessible history. This is what happens when there is no organization:
- Waste of time finding information
- Duplicate or misdirected troubleshooting
- Difficulty in tracking equipment history
- Inability to generate accurate reports for decision making
When each request is handled in isolation, without centralized records, the IT team loses visibility into the organization's real needs — and this has a direct impact on efficiency.
Impact on productivity and safety
Poor asset management also has serious consequences:
- Outdated inventories
- Lost or misplaced equipment
- Lack of compliance with standards and audits
- Security risks due to poor software management
These problems not only increase costs, but also put the operation at risk. And all of this can be avoided with the right tool.
How GLPI organizes tickets efficiently
Instead of multiple emails, calls or scattered messages, GLPI centralizes all requests in one place. This allows you to:
- Automatic ticket registration and classification
- Assignment to specific technicians or groups
- Definition of deadlines and priorities (SLA)
- Historical record and applied solutions
With these resources, response time is significantly reduced, and users feel more supported and confident.
Complete asset management with GLPI
Inventory is often a headache — but with GLPI, it becomes simple and automated. The system allows you to:
- Automatic identification of equipment via agents
- Detailed record of technical characteristics
- Associating assets with departments, users or locations
- Control of guarantees, maintenance and replacement dates
Everything is documented and accessible, which facilitates audits and decision-making.
Real benefits for organizations
Greater visibility and control
GLPI provides intuitive dashboards and customized reports that help managers to:
- Evaluate the performance of the IT team
- Identify bottlenecks and opportunities for improvement
- Make decisions based on real data
Cost and waste reduction
By knowing exactly what exists and how it is being used, you avoid:
- Unnecessary purchases
- Avoidable delays in incident resolution
- Underutilization or duplication of resources
Improved user satisfaction
When users feel that their requests are handled quickly and efficiently, trust increases. This creates a culture of collaboration and motivation within the organization.
How to successfully implement GLPI
Clear planning and objectives
Before starting, it is essential to define:
- Which processes should be automated?
- Which teams will be involved
- Concrete objectives and performance indicators
Team training and motivation
Technology alone does not work miracles. The success of GLPI also depends on the human factor:
- Provide practical and continuous training
- Engage users from the start
- Show actual earnings for each area
Monitoring and continuous improvement
Once implemented, it is important to monitor progress:
- Monitor key indicators
- Collect user feedback
- Make adjustments to flows and settings as needed
Conclusion: why you should invest in organizing tickets and assets with GLPI
Adopting GLPI means investing in clarity, efficiency and sustainability in IT management. With a platform that centralizes, organizes and automates processes, it is possible to reduce costs, increase security and motivate the entire team.
If your organization doesn’t have a tool like this yet, it might be time to rethink.
Choose Priceless Consulting for a Customized GLPI Implementation
When choosing to hire the GLPI With Priceless Consulting, you are choosing a local partner who deeply understands the specific needs and challenges of businesses in Portugal, Brazil, Spain, the UK and England. As Gold Partners, our team of experts offers personalized support and expert advice, ensuring that your GLPI implementation is tailored to the specific needs of your business.
With Priceless Consulting, you benefit from ongoing monitoring, dedicated training and local technical support, ensuring a smooth and efficient platform integration. In addition, we are here to maximize the return on your investment in GLPI, providing tailored solutions and an unparalleled customer experience.
