IT Service Management File (ITSM) - Page 2 of 3

EasyVista: Much More Than a Ticketing Tool

19 Sep 25

The importance of a Ticketing Tool

In modern companies, every IT request is more than just a technical issue: it's a critical point for productivity, user satisfaction, and business continuity. An efficient ticketing tool not only records incidents; it organizes workflows, provides visibility into the IT team's work, and transforms each ticket…

16 Sep 25

When IT Fails: The Cost of an Inefficient Service Desk

Imagine the following scenario: an employee urgently needs access to a system to complete a strategic proposal. They open a request in the Service Desk. Hours pass, but nothing happens. The deadline expires, the customer gives up, and the company loses a valuable opportunity. This example may seem specific, but it isn't. From…

Dashboards in Freshservice Portugal: How to Create Custom Reports for Decision Making

31 Jul 25

Dashboards in Freshservice: how to create customized reports for decision making

Making quick and well-informed decisions is essential in a demanding field like IT. However, many managers still face difficulties due to a lack of visibility into team performance, ticket volume, SLA compliance, or asset status. All of this can be…

Strategies to optimize workflow in IT support

04 Jul 25

Strategies for optimizing work with IT solutions

The Importance of Efficient Workflow in IT Support In an increasingly technology-dependent business environment, optimizing IT work has become essential to ensure productivity, user satisfaction and operational continuity. Overworked IT teams, disorganized requests and slow response times are just some of the…

02 Jul 25

Helpdesk automation with GLPI: reduce costs and improve efficiency

In an increasingly digital world, efficiency in meeting user needs has become a priority for any IT department. Helpdesk automation emerges as a smart solution to address the growing challenges of request management, with tools such as GLPI standing out. This article explores…

Best practices for implementing GLPI in your support team

03 Jun 25

Best practices for GLPI implementation in your support team

Implementing an effective IT service management system can radically transform the way your support team operates. Among the most popular open source solutions on the market is GLPI (Gestionnaire Libre de Parc Informatique). In this article, we will guide you through the best practices for implementing…

02 Jun 25

How a ticketing tool can improve incident management

In any modern organization, ensuring service continuity and resolving problems quickly is essential. Whether in a small business or a large company, improving incident management has become a priority for the smooth functioning of operations—especially in the IT area. But how to guarantee quick responses…

22 May 25

Simplifying IT ticket management

Efficiency in IT is essential for the smooth running of any organization. From small businesses to large corporations, effective management of IT requests and orders can mean the difference between productivity and chaos. In this article, we’ll explore how to streamline this process with a focus on…

07 Apr 25

IT Asset Management: How to Avoid Failures and Improve Performance

IT asset management is crucial to organizational success In an increasingly digital world, IT asset management has become a key part of ensuring the smooth running and competitiveness of organizations. Equipment, software, licenses, networks and systems are valuable assets that, when well managed, can…

20 Mar 25

The importance of automation in IT infrastructure management

Managing IT infrastructures has become an increasingly challenging task for companies, due to the increasing complexity of systems and the need to ensure efficiency and security. In this scenario, automation plays a fundamental role, reducing human errors, optimizing processes and improving scalability. But what is the…