Arquivo de Gestão Serviço IT (ITSM) - Page 3 of 4

30 Jan 25

Freshworks Partner: The Benefits of Working with Certified Partners

In an increasingly digital world, businesses need effective technology solutions to improve customer experience and streamline their internal processes. Freshworks is a global leader in customer service and business automation software, and its Certified Partners play a crucial role in the successful implementation of Freshworks…

Software ITSM: O Aliado Perfeito para a Gestão de Serviços de IT

20 Jan 25

ITSM Software: The Perfect Ally for IT Service Management

IT Service Management (ITSM) is essential for organizations to be able to provide high-quality IT services in an efficient and structured manner. In a world increasingly dependent on technological solutions, the challenges of managing IT services become more complex, requiring…

Como Automatizar Processos de Suporte ao Utilizador com o ITSM

12 Dec 24

How to Automate User Support Processes with ITSM

Nowadays, digital transformation has changed the way companies manage their IT services. The implementation of ITSM (IT Service Management) solutions has been crucial for companies that seek not only to improve operational efficiency, but also to offer a better user experience.

O Que é um CMDB e Como o Freshservice Simplifica sua Implementação?

25 Nov 24

What is a CMDB and How Does Freshservice Simplify Its Implementation?

The increasing complexity of IT operations is leading companies to seek more efficient solutions to manage their technological resources. One of these solutions is the CMDB (Configuration Management Database), which stands out as an essential tool for centralizing information and optimizing IT management processes. In this…

Freshservice x Outros Service Desks: O Que o Destaca no Mercado?

20 Nov 24

Freshservice vs Other Service Desks: What Makes It Stand Out in the Market?

In the digital age, service desks are the heart of organizations’ internal and external support, enabling efficient management of IT needs. But with so many options, how do you stand out? Freshservice emerges as a solution that goes beyond the basics, offering benefits that transform the customer experience…

Como Implementar um Catálogo de Serviços no Freshservice e Melhorar a Experiência do Utilizador

08 Nov 24

How to Implement a Service Catalog in Freshservice and Improve User Experience

An IT service catalog is a key part of ensuring that employees and customers have quick and easy access to the IT services they need. Freshservice is a comprehensive tool that makes it easy to create and manage a catalog, centralizing information and offering an intuitive interface.…

ITSM e Automação Inteligente Como Chatbots e IA Estão a Transformar o Suporte ao Utilizador

28 Oct 24

ITSM and Intelligent Automation: How Chatbots and AI Are Transforming Customer Support

In today’s increasingly competitive and dynamic IT management environment, organizations face ongoing challenges to ensure operational efficiency, reduce user dissatisfaction, and manage a growing volume of service requests. For the IT manager, the limitations of manual processes, the lack of…

O que significa ITSM: Conceitos e Objetivos

23 Sep 24

What does ITSM mean: Concepts and Objectives

ITSM, or Information Technology Service Management, is a fundamental approach to ensuring that IT services are aligned with business needs and deliver ongoing value. In today’s environment, where businesses rely heavily on technology to run their operations, manage…

Como Aumentar a Satisfação dos Colaboradores com o Helpdesk Interno

09 Sep 24

How to Increase Employee Satisfaction with an Internal Helpdesk

Efficient management of an internal helpdesk is essential to keep employees motivated and ensure the continuity of IT operations. When teams face challenges such as manual processes and a lack of automation, employee satisfaction can be severely affected. This article will explore strategies to optimize the…

05 Sep 24

Importance of Asset Management in ITSM

Importance of Asset Management in ITSM Asset management in ITSM (IT Service Management) is one of the fundamental pillars to ensure operational efficiency and control over an organization’s technological resources. For IT managers dealing with manual processes, a large volume of…

IT Service Management (ITSM)