Arquivo de Suporte a Clientes - Priceless Consulting

Como potenciar a produtividade das equipas com o Freshdesk Portugal

17 Jul 25

How to boost team productivity with Freshdesk Portugal

Have you ever felt like your team is always racing against the clock? If you're a manager, you know what it's like to have a support team constantly "putting out fires." Customer requests arrive constantly and through different channels—and it feels like, for…

O futuro do atendimento ao cliente: soluções ágeis e eficazes

03 Jul 25

The future of customer service: agile and effective solutions

The new era of customer experience The future of customer service has already begun, and it is being shaped by increasingly agile, effective solutions focused on the real needs of users. In an increasingly competitive scenario, companies that invest in innovation and technology to improve…

Automatização de helpdesk com GLPI: reduza custos e melhore a eficiência

02 Jul 25

Helpdesk automation with GLPI: reduce costs and improve efficiency

In an increasingly digital world, efficiency in meeting user needs has become a priority for any IT department. Helpdesk automation emerges as a smart solution to address the growing challenges of request management, with tools such as GLPI standing out. This article explores…

Soluções inteligentes para a gestão de atendimento ao cliente

17 Jun 25

Smart solutions for customer service management

The new era of customer service management We live in an era where customer experience is one of the most important factors in a company’s success. Customer service management has gone from being just a support function to becoming an essential strategy…

Zendesk partner: a importância de ter um parceiro certificado

11 Jun 25

Zendesk partner: the importance of having a certified partner

Choosing a certified Zendesk partner In today’s digital world, how a company manages its customer service can make or break its success. With the growing demand for faster, more personalized, and more efficient customer service experiences, many organizations are turning to Zendesk, one of the most powerful customer service platforms in the world.

Desafios do atendimento ao cliente e como superá-los com tecnologia

15 Apr 25

Customer Service Challenges and How to Overcome Them with Technology

Today, customer service is much more than just a support channel. It is one of the most strategic points of contact between a brand and its customers — and often what defines whether a relationship grows stronger or ends. Despite this, many companies continue to…

Zendesk Portugal: vantagens de implementar um software helpdesk com um parceiro local

08 Apr 25

Zendesk Portugal: advantages of implementing helpdesk software with a local partner

Choosing the right technology to support customer service is just the first step. The real difference lies in how this technology is implemented, integrated and optimized for your company’s reality. That’s why having a local partner makes all the difference. When working with…

A evolução do suporte ao cliente: tecnologia a favor da eficiência

04 Apr 25

The Evolution of Customer Support: Technology and Efficiency

The way a brand interacts with its customers can determine its reputation, loyalty and growth. The evolution of customer support is closely linked to technology and efficiency, two factors that have revolutionized the consumer experience in recent decades. In an increasingly digital and…

Automatização no atendimento: a chave para aumentar a produtividade

31 Mar 25

Service automation: the key to increasing productivity

The quest to increase productivity in customer service has become a priority for companies of all sizes. With increasing customer expectations and increasing volume of interactions, support teams face constant challenges in providing fast and effective responses. Customer service automation is emerging as a solution…

Como automatizar o suporte ao cliente com um software helpdesk

28 Mar 25

How to automate customer support with helpdesk software

In an increasingly digital world, efficient customer service has become crucial to the success of any business. For companies looking to maintain quality service while increasing productivity, customer support automation is the ideal solution. A well-implemented helpdesk software can…

Customer Support