Voices of Success: Our Clients and Their Achievements
Altri Group has adopted Freshservice, an ITSM service solution from Freshworks. According to Miguel Coelho, the group’s Director of Information Technology, the solution has brought gains in productivity and faster service. IT asset management has also become more automated. Priceless Consulting’s expertise was essential to the successful migration from the previous solution and the implementation of Freshservice, enabling Altri to modernize IT operations and improve service to users.
Miguel Coelho
CIO Altri Group
The service provided by Priceless has been excellent from the very beginning. From the investment in the initial understanding of our needs, through the adaptation of solutions, and ending with the speed and effectiveness of responding to our requests, Priceless' service has exceeded our highest expectations. They have been true partners!
José Bancaleiro
Partner at Stanton Chase Portugal
The integrated solutions from Priceless Consulting have allowed for a more effective management of daily Store requests. Through various automations, it was possible to free up administrative time for a focus on Sales.On the other hand, it became possible to have detailed control over the SLA Service levels of the different suppliers to the Store network, thereby increasing their respective performance indices.
Ronald Brodheim
President Brodheim Group
The provided consultancy was of excellent quality, and the implementation of Freshservice and Freshcaller was a success. These tools brought significant improvements in service desk processes, call management, and customer phone support, aligning with the ITIL implementation of this service. We achieved advancements in productivity and user satisfaction, as well as valuable metrics for the service. The Priceless team demonstrated great technical expertise, professionalism, and always met our needs. We are very pleased with the results and with this partnership.
Paulo Nunes
IT Director, Abreu Advogados
At Greenvolt, we have developed a successful partnership with Priceless Consulting for the implementation of the critical ITSM tool that is essential for managing our support services and monitoring them. Priceless Consulting has shown from the beginning a total commitment to results and availability for support and continuous improvement of the tool, ensuring that it evolves according to our needs. Therefore, we consider Priceless Consulting as a long-term partner and highly recommend their services for ITSM solution implementation and support.
Henrique Gomes
IT Director, Greenvolt
We chose Priceless Consulting to implement Freshservice at the Serralves Foundation due to their technical excellence and consultative approach focused on our needs.Beyond the impeccable technical result, I highlight the relationship of trust and guidance. I consider Priceless a true partner in enhancing IT services. I recommend their ITSM consulting and implementation services.
João Carvalho
Serralves Foundation
I thank Priceless Consulting for the successful implementation of Freshservice. This IT service management software has proven to be an essential tool for improving our efficiency and customer satisfaction. Priceless' personalized consulting and close follow-up allowed for a smooth transition to this new platform. We recommend Priceless to any company looking to modernize helpdesk and technical support processes. With Priceless, we were able to elevate our quality standards.
José Rosa
Director of Information Systems, EMEL
We worked with Priceless Consulting on the implementation of FootfallCam in Chicco stores. FootfallCam provides real-time data on customer flow, allowing for a better understanding of movement patterns and making better decisions regarding layout, products, and teams. We recommend their consulting and implementation services for retail solutions.
Alexandra Patricio
Retail Director
Freshservice has transformed the way we manage our projects at DSI. Today, we have much more organization and visibility, which has allowed us to optimize processes and achieve better results. We are so happy with this tool that we are already considering extending its use to other areas of the company.
Paulo Gago of the Chamber
Director of Information Systems and Administrator
