THE GoContact is a cloud-based Contact Center software platform designed to offer companies a complete and flexible technological ecosystem. Through an omnichannel approach, the solution integrates all communication channels – telephone, email, social media, chat and others – into a single intuitive platform.
With tools of Artificial Intelligence (AI), Business Intelligence (BI) and Automation, GoContact allows you to optimize processes, reduce operational costs and significantly improve the customer experience, while providing autonomy to management teams.
What is GoContact?
THE GoContact is a cloud-based Contact Center software platform designed to offer companies a complete and flexible technological ecosystem. Through an omnichannel approach, the solution integrates all communication channels – telephone, email, social media, chat and others – into a single intuitive platform. With tools for Artificial Intelligence (AI), Business Intelligence (BI) and Automation, GoContact allows you to optimize processes, reduce operational costs and significantly improve the customer experience, while providing autonomy to management teams.
The Advantages of an Omnichannel Platform
A True Omnichannel Experience
One of GoContact’s greatest strengths is its ability to integrate multiple communication channels into a single interface. This allows you to respond to customers wherever they are – phone, chat, email or social media. It ensures a seamless and seamless experience, even if the customer switches channels during the interaction, eliminating redundancies and reducing response times.
Operational Flexibility and Autonomy
Unlike many platforms that rely on constant IT interventions, GoContact offers companies full control over the management of their Contact Center. With an intuitive interface, it is possible to configure sales and telemarketing campaigns, automatic responses and service flows, personalized reports and even strategies for new campaigns without relying on external teams.
The Power of Artificial Intelligence
The integration of Artificial intelligence at GoContact is transforming the way contact centers operate. Automating repetitive tasks, such as managing responses to common requests, allows agents to focus on more complex and strategic issues. This not only increases the efficiency of operations, but also improves the quality of customer service. AI also helps with predictive analytics, providing valuable insights into customer behaviors and allowing strategies to be adjusted in real time.
Reduction of Operating Costs
With a pricing model based on actual use, GoContact significantly reduces operational costs. By eliminating the need for fixed licenses and high hardware infrastructure costs, the platform offers a more cost-effective solution without sacrificing service quality. In addition, the automation of processes such as call and interaction management reduces manual workload, generating direct savings for companies.
Agility in Everyday Life
GoContact stands out for its ease of adaptation and configuration. The ability to quickly customize sales campaigns, create new service flows and adjust reports in real time offers unique agility. In addition, the platform allows for more effective management of human resources, saving time and improving team productivity, with the automation of repetitive tasks and optimized campaign management.
Direct Impact on ROI
By increasing efficiency and reducing operating costs, GoContact directly impacts companies' ROI. The platform offers a billing model based on maximum peak licenses per month, which represents a saving of around 26% compared to traditional models on the market. This flexible model allows companies to adjust their needs as needed, without compromising the quality of service or the performance of the Contact Center.
Proven Results
The results of those who chose GoContact for their Contact Center are remarkable. Companies from different sectors have recorded:
- 40% reduction in implementation costs of campaigns due to reduced dependence on IT resources.
- Savings of 32% in technical human resources for maintaining reporting, IVRs, campaigns and other daily operations.
- Increased efficiency by over 20% of operations, with a reduction of 15% to 20% in average call time.
Conclusion
In a competitive market where customer experience is one of the most important factors for success, choosing the right platform for your Contact Center can be decisive. GoContact, with its omnichannel approach, automation and AI tools, and management flexibility, offers everything companies need to maximize efficiency, reduce costs and improve the customer experience.
If you are looking for a solution that not only improves communication with your customers, but also truly transforms your business, GoContact is the ideal choice. Challenge your company to improve its performance and increase customer satisfaction. Take a demo and discover the future of Contact Centers with GoContact.
For more information and to try GoContact, contact us
Choose Priceless Consulting for a Customized GoContact Implementation
When choosing to hire the GoContact With Priceless Consulting, you are choosing a local partner who deeply understands the specific needs and challenges of businesses in Portugal, Brazil, Spain, the UK and England. As partners, our team of experts offers personalized support and expert advice, ensuring that your GoContact implementation is tailored to the specific needs of your business.
With Priceless Consulting, you benefit from ongoing coaching, dedicated training and local technical support, ensuring a smooth and efficient platform integration. Plus, we’re here to maximize the return on your GoContact investment by providing tailored solutions and an unparalleled customer experience.
