GLPI
The GLPI is the ideal solution for IT Service Management (ITSM), offering a robust and secure cloud platform. With specialized technical support, automatic backups and continuous updates, it allows IT teams to increase productivity and maintain full control over assets, tickets and processes, ensuring the best experience for users and customers.
The Complete Service Desk Solution for Your ITSM
- Incident Management
- Problem Management
- Change Management
- Asset Inventory
- Ticket Management
- Knowledge Base
- Dynamic Reports
- Workflow Automation
- Contract Management
- Supplier Management
- Project Management
- Task Management
- Request Management
- Monitoring Equipment
- CMDB Management
- Custom Panels
- Automatic Notifications
- Plugin integration
- Multichannel Support
- Audit Records
- Document Management
- Task Assignment
- Database
- Access Management
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Automate and improve customer service with an intelligent service desk
GLPI Network Cloud enables IT teams to respond quickly to requests and incidents, ensuring a continuous flow of support. With an intuitive portal, users can open and track tickets, while technicians have advanced tools for prioritizing, categorizing, and efficiently resolving issues. Additionally, reports and dashboards provide strategic insights to optimize support performance.
Asset and infrastructure management with full control
One of the great advantages of GLPI is the complete management of IT assets. From hardware, software and licenses to contracts and suppliers, the solution allows total control over the infrastructure. With features such as automated inventory, equipment traceability and integration with monitoring tools, IT management becomes more accurate and efficient.
Workflows and automation for efficient operation
To increase IT team productivity, GLPI allows you to create automated workflows, reducing the time spent on repetitive tasks. Automatic ticket assignments, digital approvals and smart notifications ensure that processes flow without delays. In addition, integration with external tools and APIs enables a more flexible environment that adapts to the company's needs.
Flexibility and scalability for companies of any size
With affordable plans and no need for on-premises infrastructure, GLPI Network Cloud adapts to any organization, from small businesses to large corporations. The solution is scalable, allowing you to add more users and features as your company grows. In addition, integration with external tools and APIs makes it easy to customize the environment according to specific business needs.
GLPI On-Premise: full control and customization
If you prefer a local solution, the GLPI On-Premise is the ideal option. This version offers the same range of features, but allows greater control about the infrastructure and customizations specific to your IT environment. It is ideal for organizations that want to keep all data on their own servers or that have requirements for security and accordance more rigorous. The GLPI On-Premise also provides updates regular, technical support and asset management with flexibility to integrate and customize according to the company's needs.
FAQ
What is GLPI and how does it support IT Service Management (ITSM)?
THE GLPI (Gestionnaire Libre de Parc Informatique) is a solution of Open Source ITSM that enables organizations to manage their IT services and infrastructure efficiently. With features such as incident, problem, change, IT asset management and an integrated CMDB, GLPI is a versatile solution that improves the traceability and control of IT assets and operations.
How does GLPI improve the efficiency of IT teams?
THE GLPI centralizes IT operations in a single system, allowing teams to track incidents, requests and changes in a structured way. The tool automates repetitive processes, makes it easy to categorize tickets and send custom notifications, helping to reduce response time and increase team productivity.
What are the benefits of GLPI for IT managers?
GLPI provides detailed reports and customizable dashboards that allow managers to monitor essential metrics, such as average resolution time, incident volume, SLA compliance, and team performance. These analyses help optimize processes, predict future needs, and ensure a better experience for end users.
Can GLPI be customized to meet my specific business needs?
Yes, The GLPI is highly flexible and customizable. Allows you to configure workflows, forms and user permissions to fit your organization's needs. Additionally, the platform supports plugin installation to expand its functionalities, integrating with other tools and creating automated processes adapted to your environment.
Is GLPI suitable for small, medium and large companies?
Yes, GLPI is a scalable solution, suitable for both small support teams and large corporations. Its modular architecture allows it to be adjusted to support multiple departments, branches and even organizations with complex IT infrastructures.
How does GLPI ensure data security and regulatory compliance?
GLPI has strict access management, data encryption and a detailed audit log to ensure compliance with regulations such as GDPR. The system allows you to configure advanced permissions, ensuring that only authorized users have access to certain information and operations.
How can GLPI be integrated into my existing IT environment and which systems are compatible?
GLPI offers native integration with Active Directory (LDAP), facilitating user and permission management. In addition, it can be integrated with IT monitoring solutions, ERP, help desk software and project management tools. The REST API allows you to create custom integrations with other applications used in the company.
How can I optimize change management in GLPI and ensure compliance with ITSM best practices?
GLPI has a change management module, enabling the recording, planning, approval and implementation of changes within the IT infrastructure. The system helps to minimize risks by ensuring that all changes are documented and aligned with the ITIL best practices.
GLPI Cloud vs GLPI On-Premise: What's the difference?
THE GLPI Cloud is a cloud-hosted solution, managed by Teclib, which facilitates maintenance, updates and security, without the need for local infrastructure. GLPI On-Premise is installed in-house, offering greater control over customization and security, but requiring the company to manage maintenance and updates. The choice depends on the level of control desired and the internal resources available.
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Revolutionize the management of your services with Priceless Consulting and GLPI!
As GLPI partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
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