GoContact
GoContact is a cloud-based Contact Center platform designed to offer omnichannel solutions that improve the customer service experience and increase operational efficiency. With intuitive tools and management autonomy, the platform allows companies to interact with their users in a fluid way, maintaining the context of conversations across multiple channels in a single software.
Enhance User Experience
with an Omnichannel Contact Center Solution
- Cloud platform.
- Intuitive interface.
- Centralized management
- Multi-channel support.
- Standalone configuration.
- Secure remote access.
- Guaranteed scalability.
- Queue control.
- Priority management.
- Full customization.
- Availability forecast.
- Detailed reports.
- Automatic alerts.
- Call automation.
- Data synchronization.
- Predictive algorithm.
- Call recording.
- Control panels.
- System redundancy.
- Live monitoring.
- Adjustable scripts.
- IVR configuration.
- Performance analysis.
- Contact detection.
- Support for teams.
- Predictable results.
- Continuous improvement.
Get personalized voice interactions through secure, high-quality calls.
Get personalized voice interactions through secure, high-quality calls.
Discover the Potential of GoContact with Priceless Consulting
Cloud Solution for Modern Contact Centers
GoContact is a cloud-based contact center platform that provides an integrated and scalable solution for companies that want to improve the user experience and increase the productivity of their teams. With an intuitive interface and advanced features, GoContact allows autonomous and simplified management, making it the ideal choice for companies of any size. The platform facilitates the implementation of complex processes and provides total control over operations, allowing managers to make quick and informed decisions.
Centralized Omnichannel Management
One of GoContact’s key features is its ability to offer centralized omnichannel management, allowing all customer interactions to be handled through a single interface. The platform integrates multiple communication channels, including phone calls, emails, WhatsApp, and more, ensuring that users can keep track of the context of each conversation, even when switching channels. This functionality improves service continuity and ensures a more fluid and consistent customer experience, making the platform essential for companies that value customer satisfaction.
Smart Tools to Maximize Results
GoContact is equipped with intelligent tools that help contact center teams improve their results. For example, the predictive dialer feature predicts when an agent will be available and automatically places the call, enabling efficient call management and reducing wait times. In addition, call recording and real-time monitoring provide a clear view of team performance, enabling continuous optimization. The creation of adjustable sales scripts also allows managers to track performance in real time and coach agents to maximize the conversion of each call.
Process Customization and Automation
With GoContact, you can customize the platform to meet the specific needs of your business. The autonomous creation and management of scripts, IVRs, and sales campaigns allows managers to adapt the platform to their operations without relying on third parties. Automating processes such as prioritizing, task distribution, and agent management ensures that teams operate more efficiently, increasing productivity and reducing operating costs.
Real-Time Analytics and Reporting
GoContact offers powerful analytics functionality, allowing businesses to monitor and analyse their team’s performance in real-time. With detailed reports on calls made, customer interactions and campaign results, managers have a clear view of team performance and can make informed decisions. The platform also allows for the setting of alerts and recommendations, helping to identify areas for improvement and continuously optimise operations.
Recommended by top experts
Revolutionize your Contact Center with Priceless Consulting and GoContact
As partners of GoContact, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
