GoContact
GoContact is a cloud-based Contact Center platform designed to offer omnichannel solutions that improve the customer service experience and increase operational efficiency. With intuitive tools and management autonomy, the platform allows companies to interact with their users in a fluid way, maintaining the context of conversations across multiple channels in a single software.
Enhance User Experience
with an Omnichannel Contact Center Solution
- Cloud platform.
- Intuitive interface.
- Centralized management
- Multi-channel support.
- Standalone configuration.
- Secure remote access.
- Guaranteed scalability.
- Queue control.
- Priority management.
- Full customization.
- Availability forecast.
- Detailed reports.
- Automatic alerts.
- Call automation.
- Data synchronization.
- Predictive algorithm.
- Call recording.
- Control panels.
- System redundancy.
- Live monitoring.
- Adjustable scripts.
- IVR configuration.
- Performance analysis.
- Contact detection.
- Support for teams.
- Predictable results.
- Continuous improvement.
Get personalized voice interactions through secure, high-quality calls.
Get personalized voice interactions through secure, high-quality calls.
Discover the Potential of GoContact with Priceless Consulting
Cloud Solution for Modern Contact Centers
GoContact is a cloud-based contact center platform that provides an integrated and scalable solution for companies that want to improve the user experience and increase the productivity of their teams. With an intuitive interface and advanced features, GoContact allows autonomous and simplified management, making it the ideal choice for companies of any size. The platform facilitates the implementation of complex processes and provides total control over operations, allowing managers to make quick and informed decisions.
Centralized Omnichannel Management
One of GoContact’s key features is its ability to offer centralized omnichannel management, allowing all customer interactions to be handled through a single interface. The platform integrates multiple communication channels, including phone calls, emails, WhatsApp, and more, ensuring that users can keep track of the context of each conversation, even when switching channels. This functionality improves service continuity and ensures a more fluid and consistent customer experience, making the platform essential for companies that value customer satisfaction.
Smart Tools to Maximize Results
GoContact is equipped with intelligent tools that help contact center teams improve their results. For example, the predictive dialer feature predicts when an agent will be available and automatically places the call, enabling efficient call management and reducing wait times. In addition, call recording and real-time monitoring provide a clear view of team performance, enabling continuous optimization. The creation of adjustable sales scripts also allows managers to track performance in real time and coach agents to maximize the conversion of each call.
Process Customization and Automation
With GoContact, you can customize the platform to meet the specific needs of your business. The autonomous creation and management of scripts, IVRs, and sales campaigns allows managers to adapt the platform to their operations without relying on third parties. Automating processes such as prioritizing, task distribution, and agent management ensures that teams operate more efficiently, increasing productivity and reducing operating costs.
Real-Time Analytics and Reporting
GoContact offers powerful analytics functionality, allowing businesses to monitor and analyse their team’s performance in real-time. With detailed reports on calls made, customer interactions and campaign results, managers have a clear view of team performance and can make informed decisions. The platform also allows for the setting of alerts and recommendations, helping to identify areas for improvement and continuously optimise operations.
Recommended by top experts
FAQ
What is GoContact and how can it benefit my contact center?
GoContact is a complete Contact Center as a Service (CCaaS) platform that integrates solutions for managing calls, messages, emails and social networks. Based on the cloud, it offers flexibility and efficiency to optimize communication with customers and increase the productivity of customer service teams. The solution allows you to centralize all contact channels, improving the customer experience and service agility, while reducing operational costs.
What are the main benefits of GoContact?
GoContact allows you to combine all contact channels into a single platform, ensuring centralized and efficient management. As a cloud-based solution, it does not require complex infrastructure and can be accessed from anywhere. The platform is scalable, adapting to the needs of companies of any size, and integrates artificial intelligence to automate repetitive tasks, improving the customer experience and service efficiency. In addition, it enables real-time monitoring, which helps improve team management.
How can GoContact improve the efficiency of my contact center?
GoContact improves contact center efficiency by centralizing all communication channels into a single platform. This makes it easier to manage calls and resolve issues more quickly. The platform automates repetitive processes and integrates AI features, such as customer service bots, that allow simple issues to be handled without human intervention. This reduces wait times and allows agents to focus on more complex issues, increasing overall productivity.
What are the main features of GoContact?
GoContact’s key features include omnichannel management, which spans calls, emails, SMS, WhatsApp and social media in a single interface. The platform offers advanced IVR (Interactive Voice Response) to automatically route customers, and allows call recording to ensure quality and compliance. GoContact also includes detailed dashboards and reports that allow you to monitor real-time metrics such as wait times, call volumes, resolution rates and customer satisfaction levels. CRM integration allows agents to access customer data, allowing them to personalize their service.
Is GoContact easy to integrate with other tools I already use in my company?
Yes, GoContact offers several integration options with existing systems in your company, such as CRM platforms, ERP and collaboration tools. In addition, the solution has an open API that allows customized integrations with specific systems that are already used in your work environment, without compromising the efficiency or continuity of processes.
How does GoContact implementation work?
GoContact implementation is quick and easy, as the platform is cloud-based and does not require investment in hardware infrastructure. The process can be started quickly, with the solution configured and the service flows customized according to your organization’s needs. Within a few days, your team can start using the platform and benefit from its features. In addition, GoContact offers ongoing support to ensure a smooth implementation.
Is GoContact suitable for small and large businesses?
Yes, GoContact is a scalable and flexible solution that is suitable for both small and large businesses. The platform can be customized to meet the specific needs of each organization, regardless of size or volume of contacts. With the ability to adapt as your business grows, GoContact is a solution that can grow with your operations.
What artificial intelligence features does GoContact offer?
GoContact uses artificial intelligence to automate a variety of contact center tasks, such as call screening and answering simple questions. The platform includes customer service bots that can automatically answer FAQs and resolve common issues without the need for human intervention. In addition, GoContact uses AI to analyze data and provide real-time recommendations to improve the customer experience and optimize the work of customer service teams.
How can I customize the GoContact platform for my business?
GoContact offers a variety of customization options to meet your company’s specific needs. You can adjust workflows, configure IVR, create custom reports, and define service parameters based on your business requirements. The platform also allows you to create custom integrations with other systems that your organization already uses, ensuring a solution that’s tailored to your work environment.
How long does it take for GoContact to start working in my company?
GoContact is an easy-to-implement solution, with implementation times that can vary depending on the complexity of your work environment. On average, the platform is ready to use in 1-2 weeks, with the initial configuration done by the GoContact team. The platform comes with predefined templates that can be quickly adapted to your organization, speeding up the implementation process.
Revolutionize your Contact Center with Priceless Consulting and GoContact
As partners of GoContact, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
