Helpdesk 365
Helpdesk 365 is a ticket management system for Microsoft 365 and SharePoint, which combines artificial intelligence, automation and native integration with Teams, Outlook, and SharePoint to streamline support across IT, HR, Finance, and more. With an intuitive interface, automatic ticket assignment, and robust security, it helps you reduce response times, improve productivity, and ensure an efficient, scalable support experience.
Agile, intelligent and integrated support
- Centralized management
- Intelligent automation
- Support via Teams
- SharePoint Integration
- Outlook Compatible
- Simplified flows
- Automatic assignment
- Virtual assistant
- Predictive analytics
- SOC2 certified
- Protected data
- Microsoft Azure
- Continuous monitoring
- Integrated chatbot
- Immediate responses
- CSAT Reports
- SLA Management
- Mobile access
- Dynamic priorities
- Smart Tickets
- Automatic notifications
- Customizable flows
- Multilingual support
- Cost reduction
- Fluid experience
- Azure DevOps Integration
- Power Automate Automation
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Transform your company's support with Helpdesk 365
Helpdesk 365 is the ultimate solution for streamlining support across IT, HR, finance, and other departments, ensuring every ticket is handled quickly and efficiently. Fully integrated with Microsoft 365, it provides a seamless experience across Teams, SharePoint, and Outlook, enabling more organized and productive support management. With advanced AI and automation capabilities, it transforms the way companies handle internal and external requests, promoting a superior experience for users and teams.
Smart features for agile support
Helpdesk 365 offers a robust set of features, including ticket auto-assignment, Azure DevOps integration, simplified SLA management, and an intuitive self-service portal. With support for AI-powered chatbots, users get instant answers and quick resolutions to their issues. Plus, the modern interface, powered by Fluent UI, ensures smooth navigation and compatibility with any device.
Simplified support with artificial intelligence
With the power of artificial intelligence, Helpdesk 365 streamlines support management by automatically analyzing user sentiment, dynamically prioritizing, and predicting issues before they happen. The automatic follow-ups ensures customers receive regular updates on their requests, improving experience and satisfaction. Additionally, intelligent ticket assignment balances team workload, ensuring faster and more effective responses.
The ideal choice for modern companies
Helpdesk 365 not only improves team productivity, it also reduces operational burden through personalized workflows, integrated time tracking, and multilingual support. With free, ongoing updates, users always benefit from the latest innovations at no additional cost. Regardless of the size of the company, this solution offers efficient, secure, and scalable support, ensuring that every ticket is resolved with precision and care. Built for GCC and GCC High, the platform offers government-grade security for organizations that require rigorous information management. In addition, all applications are tested and verified by Microsoft and are available on Azure Marketplace and Microsoft Appstore.
FAQ
What is Helpdesk 365?
THE Helpdesk 365 is an enterprise support solution that combines artificial intelligence, automation and Microsoft 365 integration to optimize ticket management and improve user experience in areas such as IT, HR and Finance.
What are the main benefits of Helpdesk 365?
The main benefit of Helpdesk 365 is the efficiency. The platform offers process automation, smart ticket assignment, 24/7 support via chatbots and government level security to ensure all tickets are handled quickly and securely.
What features do Helpdesk 365 plans include?
Plans include ticket management, self-assignment of tickets, SLA management, self-service, integration with Azure DevOps, sentiment analysis of users, real-time notifications, between others.
Can I customize Helpdesk 365 to my company's needs?
Yes, Helpdesk 365 allows customize workflows, create custom fields and define SLAs specific to different types of tickets, adapting to the needs of your organization.
How can I integrate Helpdesk 365 with other Microsoft tools?
Helpdesk 365 easily integrates with tools like Teams, SharePoint and Outlook, enabling seamless ticket management and ensuring all interactions are centralized in a single system.
Does Helpdesk 365 offer support in multiple languages?
Yes, Helpdesk 365 offers support in multiple languages, allowing businesses to easily serve customers and employees in different regions.
How does the platform ensure data security?
Helpdesk 365 is SOC2 Type II Certified, ensuring high standards of security and compliance. The platform is also tested by Microsoft and follows the guidelines of data security required by regulations such as the GDPR.
Does Helpdesk 365 offer updates?
Yes, Helpdesk 365 users receive updates and ongoing support, ensuring that the platform is always up to date with the latest improvements and features.
Can I automate ticket distribution to the support team?
Yes, the platform allows automatic ticket assignment based on factors such as agent skills, workload and urgency, making the process more efficient and faster
Recognized by top industry leaders
Revolutionize the management of your services with Priceless Consulting and Helpdesk 365!
As Helpdesk 365 partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
