What is GLPI Network
THE GLPI Network is a professional open source solution developed for IT management in business environments. Initially created as an open source tool, GLPI has evolved to offer an official and certified version, with professional support, regular updates and advanced features, adapted to the needs of modern organizations.
By choosing GLPI Network, companies are not just opting for a system of ticketing or a helpdesk tool. They are investing in a complete platform of ITSM (IT Service Management) with robust capabilities to manage assets, contracts, licenses, interventions and much more.
Main problems in IT management in companies
Most organizations face common challenges in their IT management:
- Lack of visibility on the IT assets;
- Manual or decentralized processes for recording occurrences;
- Difficulty in monitoring SLAs and response times;
- Lack of consolidated reports on performance and resource utilization;
- Lack of integration between support teams, systems and users.
These issues often result in operational inefficiency, increased costs and a negative user experience.
How GLPI Network solves these challenges
The version GLPI Network was designed to eliminate precisely these barriers. With features that cover the entire lifecycle of IT resources and support requests, the solution provides:
- Centralized ticket registration with customizable workflow;
- Automatic inventory of equipment and IT assets;
- Real-time monitoring of equipment status and interventions;
- Key Performance Indicators (KPIs) Dashboard;
- Integration with directories (LDAP, AD), inventory tools and user management;
- Detailed permissions system based on access profiles.
With these capabilities, the GLPI Network enables a proactive management of IT services, responding to the current needs of companies in all sectors, including retail, services, industry and public administration.
Concrete benefits for the team and management
Adopting GLPI Network means transforming the relationship between IT departments and other sectors of the company. Here are some direct benefits:
- Improved productivity from the support team;
- Reduced response time and problem solving;
- Effective control on contracts, licenses, renewals and guarantees;
- Automation of recurring tasks, reducing human errors;
- Improving end-user experience, with greater transparency in interactions;
- Consolidated data that support strategic decision-making.
GLPI Network stands out for:
- Be a solution of open source certified;
- To have low cost of implementation and licensing;
- Allow a great customization capability;
- Have a active community and official support;
- Be aligned with good practices ITIL.
Practical application cases
GLPI Network can be used to:
- Manage support requests hundreds of users simultaneously;
- Control assets in various geographic locations;
- Automate processes such as opening tickets via email or portal;
- Create custom reports for internal audit;
- Integrate with existing ERPs or management systems.
These cases prove the versatility and robustness of the solution, which is easily scalable as the company grows.
Conclusion: GLPI Network: open source technology at the service of IT management
The adoption of the GLPI Network represents more than just a change of tool — it is a strategic step towards a IT management more integrated, efficient and aligned with the demands of today's market. Through its modular approach, professional support and customization flexibility, this platform offers a robust response to the challenges faced by IT teams in organizations of all sizes.
Choose Priceless Consulting for a Customized GLPI Implementation
When choosing to hire the GLPI With Priceless Consulting, you are choosing a local partner who deeply understands the specific needs and challenges of businesses in Portugal, Brazil, Spain, the UK and England. As Gold Partners, our team of experts offers personalized support and expert advice, ensuring that your GLPI implementation is tailored to the specific needs of your business.
With Priceless Consulting, you benefit from ongoing monitoring, dedicated training and local technical support, ensuring a smooth and efficient platform integration. In addition, we are here to maximize the return on your investment in GLPI, providing tailored solutions and an unparalleled customer experience.
