Freshcaller Contact Center
Cloud-based voice service that transforms the customer experience. Modernize your contact center with clear, intelligent calling and built-in AI, all from an intuitive, scalable platform.
Freshcaller Contact Center: Intelligent Voice for Modern Businesses
In a market where the customer demands agility and customization, the Freshcaller Contact Center emerges as a cloud solution that centralizes and optimizes voice communication. With omnichannel support, advanced automations and artificial intelligence, it allows teams to respond quickly, contextually and efficiently — reducing costs and improving the customer experience.
Faster conversations, smarter service
Answer, escalate, resolve — frictionless
Freshcaller Contact Center lets you manage calls in real-time, set up custom queues and flows, track performance metrics, and integrate with other channels like email, chat, or social media.
When to modernize your voice operation?
It's time to evolve if your team faces challenges such as:
- Missed or misdirected calls
- Long wait times and inconsistent service
- Manual and scattered recording of customer interactions
- Difficulty in monitoring agents’ performance
- Repetitive processes that impede innovation
- Lack of integration between contact channels
Concrete results with Freshcaller
By adopting Freshcaller Contact Center, your business frees itself from rigid phone systems and enters a flexible and powerful ecosystem. From local calls to global operations, the platform’s scalability and intelligence ensure modern, frictionless voice support that directly impacts customer satisfaction.
Unified service, more context
Convert calls to tickets, continue conversations on other channels, access complete history — and deliver more consistent experiences.
Hassle-free scalability
Set up numbers in 90+ countries, connect your own carrier (BYOC), and scale easily as your business grows.
Remote management and full visibility
Dynamic dashboards, recordings, transcripts, and reports help leaders make informed decisions based on real data.
Freshcaller + AI
Automatic and natural service with AI voice bots
Instantly respond to simple calls, collect information, and automatically route more complex requests to the right agents.
Features that make the difference
- Cloud contact center.
- Intelligent call routing.
- Secure call recording.
- Detailed automatic transcriptions.
- Advanced Voice AI.
- Automatic voice bots.
- Remote team management.
- Reduction of waiting times.
- Call personalization.
- Integration with Freshdesk.
- Guaranteed call quality.
- Converting calls into tickets.
- Voice activated IVR.
- Detailed and customizable reports.
- Real-time monitoring.
- Scalability to grow with the business.
- Numbers available in 90+ countries.
Concrete results with Freshcaller
By adopting Freshcaller Contact Center, your company enters a flexible and intelligent ecosystem, ready to reduce costs and increase customer satisfaction.
Download the free eBook Call Center for Success and discover the 6 essential steps to setting up a successful internal contact center.
Versatility for teams across all sectors
Information Technology and Software
Duocircle benefits from a modern, reliable and flexible telephone system for its customer support.
How Anytime Mailbox organized its support and improved global service.
Fullkom has reduced customer waiting times across multiple contact channels.
Untappd uses Freshcaller Contact Center to maximize the efficiency of its customer service.
MoreApp has seen significant improvements in the performance of its support team.
Retail and E-commerce
Jeanswest makes important decisions based on data from Freshworks.
Dutch Label Shop builds efficient remote teams with omnichannel support.
KiwiQuads increased sales by 50% with digital solutions from Freshworks.
Vetshop has drastically reduced order resolution time.
BannerBuzz found Freshworks to be the ideal platform for growth.
UnderwearMan improves customer experience with AI and automation.
Brumbrum has unified support channels for a more fluid operation.
Health
Bunz Mobile Physio has significantly increased patient satisfaction.
Blys reduced the first response time and gained agility in service.
Doctible has replaced landlines with a modern, integrated solution.
Energy
Look After My Bills met SLAs with a more effective digital approach.
How a call recording transformed Solar Support’s operations.
Other Sectors
Pirate Studios has improved its service speed and user experience.
Marine Parts has increased sales and support efficiency.
Contour Networks saw a performance leap with Freshcaller.
Coffee Mate considers the telephone to be a crucial channel for orders and support.
Alfka used an IVR to expand its call operation.
Simply Maid has dramatically reduced missed calls.
Really Social gained total flexibility with a cloud solution.
Ziptransfers reduced the average service time and increased quality.
Penta offers impeccable, digitized customer service with Freshworks.
Why choose Priceless?
Working with Priceless Consulting means having a dedicated partner, with in-depth knowledge of the Freshcaller platform in United Kingdom and fully focused on the success of your company.
Specialized and certified Freshcaller team
Close and continuous monitoring
Support in English, hassle-free
Experience in different sectors (retail, technology, financial services, e-commerce, etc.)
Integration adjusted to the reality of your company
Talk to a Priceless Freshcaller expert
Talk to a Freshcaller United Kingdom expert from Priceless and find the right solution for your business.
Freshworks is trusted by
over 73,000+ companies
FAQ
What is Freshcaller and how does it support business communications management?
Freshcaller is a cloud-based contact center solution designed to help businesses manage their communications efficiently. It offers features like call management, IVR (Interactive Voice Response), transcriptions, and detailed reporting, allowing you to improve customer experience and operational efficiency.
How does Freshcaller improve the efficiency of customer service teams?
Freshcaller simplifies call management, automates routing through custom rules, and enables real-time monitoring. With these features, teams can respond quickly to customer needs, reducing wait times and improving productivity.
What are the benefits of Freshcaller for managers?
Freshcaller provides customizable dashboards and detailed reports that allow managers to track metrics such as average handle time, call volume, and team performance. These tools help in making informed decisions and optimizing operational processes.
Can Freshcaller be customized to meet my business's specific needs?
Yes, Freshcaller is highly customizable. You can set up IVR flows, define operating hours, create routing rules, and integrate the tool with other business solutions to align with your business goals.
Is Freshcaller suitable for small, medium and large businesses?
Yes, Freshcaller is scalable and can be used by businesses of any size, offering plans to suit different needs and budgets.
How does Freshcaller ensure communication security and regulatory compliance?
Freshcaller adopts strict security standards, including data encryption and access controls, ensuring the confidentiality and integrity of communications. It complies with regulations such as GDPR, ensuring the protection of customer data.
How does Freshcaller facilitate the automation of customer service processes and what are the main benefits?
Freshcaller automates processes like call routing and voicemail through configurable rules. This reduces human error, improves service efficiency, and allows teams to focus on strategic tasks, increasing customer satisfaction.
Can Freshcaller be integrated with the tools already used in my company?
Yes, Freshcaller offers native integrations with CRM platforms, collaboration tools, and other enterprise solutions. Additionally, it supports custom API integrations, ensuring that communications flow seamlessly across your company’s technology environment.
What are Freshcaller's monitoring and reporting mechanisms, and how can I customize dashboards to track my team's performance?
Freshcaller provides advanced monitoring and reporting tools, allowing you to view real-time metrics such as wait times, answer rates, and call volumes. You can customize dashboards to track key metrics, adjusting strategies based on accurate and up-to-date data.
Freshcaller Contact Center is the technology we recommend for teams focused on Contact Center.
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What Freshcaller customers say
Recommended by top experts
Revolutionize your Contact Center with Priceless Consulting and Freshcaller
As Freshworks Gold Partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
