Customer Support
With Freshdesk Delight your customers with exceptional support service while increasing the productivity and motivation of your support team.
Freshdesk: Excellence in Customer Support
- Satisfaction Surveys
- Gamification
- Mobile App
- Multi-products
- Telephone Support
- Chat and Chatbots
- Marketplace
- Field Technicians
- Dashboards and Reporting
- AI-powered Virtual Agent
- Customer Journey
- Response Templates
- Help Widget
- Sandbox
Ready to Elevate Your Customer Support?
Discover the Potential of Freshdesk with Priceless Consulting
Receive any customer request with calmness and confidence
With Freshdesk (Helpdesk), you will have everything you need to promptly deal with routine problems or effectively manage more complex matters, involving different teams and deadlines. Whether it's order management, process automation or real-time customer interaction, Helpdesk offers the tools and adaptability needed to respond to the ever-changing demands of modern customer service.
Enhance Support with bots and various channels
Chat offers customer support through popular messaging channels like WhatsApp, SMS, social media, etc. Freshdesk also allows you to easily deploy AI-powered bots across these channels, providing customers with convenient and efficient self-service.
Integrated Telephone Support
Enhance telephone support efficiency with Freshdesk, an integrated and intuitive helpdesk platform. Provide exceptional service using a call center that simplifies and enhances call management. With advanced features and a user-friendly interface, Freshdesk delivers a unique experience, optimizing communication with customers and improving the quality of provided support.
Boost growth and customer loyalty
Maximize customer growth and loyalty with Freshdesk. Maintain total control over satisfaction indicators by implementing proactive processes such as personalized welcomes, contract renewals, and other strategies that strengthen the customer-company relationship, ensuring an exceptional experience.
Enhance your conversations with customers
Reach your customers on their preferred channels with our all-in-one service solution, Freshdesk. With self-service bots to delight customers and generative AI to increase agent productivity, this suite of tools revolutionizes the customer experience.
Recommended by top experts
FAQ
What is Freshdesk and what is it for?
Freshdesk is a cloud-based customer support management platform that helps support teams centralize user requests, improve communication, and ensure a quality experience across multiple channels like email, chat, phone, and social media.
Is Freshdesk suitable for small, medium and large businesses?
Yes, Freshdesk is scalable and can be used by businesses of any size.
How does Freshdesk help improve agent motivation?
Freshdesk includes features like gamification that encourage teams to achieve goals by completing support tickets and meeting SLAs, fostering a more motivating work environment.
Can Freshdesk be used by non-customer support teams?
Yes, teams like sales, operations, and IT can also use Freshdesk to manage internal or external requests, thanks to its flexibility and customizability.
What support channels does Freshdesk support?
Freshdesk supports multiple channels such as email, live chat, phone, social media (Facebook, Twitter), and even self-service portals, allowing users to choose the most convenient way to contact their team.
How does automation work in Freshdesk?
Freshdesk lets you automate recurring tasks like automatically assigning tickets based on rules, sending notifications to users, or reopening pending tickets after a certain period of time.
Does Freshdesk support integration with other tools?
Yes, Freshdesk offers integrations with a variety of tools, including CRMs, ecommerce platforms, and ITSM software. Additionally, you can create custom integrations using the Freshdesk API.
Does Freshdesk allow me to create a knowledge base?
Yes, Freshdesk includes a knowledge base feature where you can create self-service articles, FAQs, and guides to help users resolve common issues independently, reducing the workload on your team.
How does Freshdesk ensure user data security?
Freshdesk implements security measures like data encryption, two-factor authentication, and compliance with regulations like GDPR, ensuring that user information is protected.
How can managers use reports in Freshdesk to improve performance?
Managers can access detailed, customizable reports to monitor metrics such as response times, ticket resolution rates, and SLA compliance. This data helps identify areas for improvement and optimize team processes.
Revolutionize your customer service with Priceless Consulting and Freshdesk
As Freshworks Gold Partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
