Zendesk Helpdesk
Employee
Simplify internal order management with an intuitive, automated, AI-powered solution to speed up your team's work.
A step forward in internal support management
Zendesk Helpdesk Employee is a platform designed to give internal IT and HR teams the tools they need to streamline their workflow. With advanced automations and built-in AI, the solution enables faster, more efficient ticket resolution, without the hassle. And best of all, you don’t need to be a tech expert to get started – the interface is intuitive and ready to use.
Boost your team's productivity with a solution that eliminates repetitive tasks, centralizes communications, and easily integrates with other tools.
Give your team time for what really matters
With Zendesk Helpdesk Employee, your IT and HR teams gain a powerful, intuitive platform to solve common internal support challenges. With intelligent automation, centralized ticketing, and seamless integration with other AI tools, Zendesk transforms the way your teams work, driving greater efficiency and productivity.
Main Benefits
- Centralized request management
- Workflow automation
- Real-time visibility
- Hassle-free integration
- Flexible scalability
When everything flows, productivity soars
With Zendesk Helpdesk Employee, your internal team can work with fewer interruptions and more clarity. Automate the repetitive, centralize the scattered, and deliver a support experience that truly supports your employees.
Less confusion, more control
Centralize all orders in a single system, with clear priorities and accessible histories.
Automation that frees the team
Reduce repetitive tasks with intelligent flows that automatically route, respond, and resolve.
Data-driven decisions
Access detailed reports to identify critical points, measure performance and continuously improve.
Zendesk AI Agents
The integration of Artificial Intelligence in customer service includes AI agents connected with human operators for faster problem resolution. Answers to simple questions, ticket triage and communication in over 30 languages are just some of the features available.
Works in any sector, adapts to your team
Whether you’re a tech company, retail chain, or educational institution, Zendesk Collaborative Helpdesk adapts to the way your team works. HR and IT can respond faster, organize requests better, and deliver a great internal experience—all without the technical hassle.
Features that make the difference
- Centralized ticket management
- Automatic ticket creation via email, form or Slack
- Intelligent Order Routing
- Integrated knowledge base
- Automatic article suggestion (with AI)
- Configurable SLAs with alerts and notifications
- Full interaction history
- Internal comments for cross-team collaboration
- Order approval system (e.g. HR or IT)
- Mobile app for agents
- Ticket Trend Analysis
- Conditional and dynamic forms
- Mandatory fields by order type
- Integrated Asset Management
- Workload per agent
Why choose Priceless?
Working with Priceless Consulting means having a dedicated partner, with in-depth knowledge of the Zendesk platform in United Kingdom and fully focused on the success of your company.
Zendesk specialized and certified team
Close and continuous monitoring
Support in English, hassle-free
Experience in different sectors (retail, technology, financial services, e-commerce, etc.)
Integration adjusted to the reality of your company
Talk to a Zendesk expert
Priceless Consulting is a Zendesk specialist in United Kingdom. Contact us to find the right solution for your business.
Zendesk is trusted by
more than 100,000 companies
FAQ
Is it possible to use Zendesk Helpdesk for HR and IT requests at the same time?
Of course. You can set up different forms, workflows, and teams to handle each type of request efficiently — all within the same platform.
Do I need IT to implement Zendesk?
No. The interface is intuitive and requires no coding. With Priceless’ support, implementation is quick and customized to your process.
Is Zendesk Helpdesk suitable for companies of different sizes?
Yes. The solution is scalable and adapts to teams of any size, from startups to large organizations with multiple internal departments.
What is the difference between Zendesk for Customer Support and Zendesk for Employees (ESM)?
The main difference lies in the target audience: traditional Zendesk is geared towards supporting external customers, while Zendesk ESM (Enterprise Service Management) is adapted to the reality of internal departments, offering specific features for Human Resources, IT and other internal support areas.
Can I integrate Zendesk with other tools I already use?
Yes. Integrations with Slack, Zoom, Jira, Okta, Microsoft Teams, and more are available directly from the Zendesk Marketplace.
Does Priceless Consulting offer training and support?
Yes, Priceless Consulting provides complete training, support in Portuguese and continuous monitoring throughout the journey.
Zendesk Helpdesk Employee is the technology we recommend for teams focused on Service Management. Discover all Zendesk solutions!
What Zendesk customers say
Recommended by top experts
Transform the way your team communicates with customers with Priceless Consulting and Zendesk!
As Zendesk partners, We offer customized implementation and dedicated support for companies in Portugal, Brazil, Spain, the UK and England. Benefit from expert consulting, dedicated training and ongoing monitoring to maximize the return on your investment.
Choose Priceless Consulting for efficient service management and seamless integration.
